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Troubleshooting
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OpenStage 15 T
HiPath 3000, OpenScape Business
User Guide
A31003-S2000-U131-8-7619
Related Manuals for Unify openstage 15 T hipath 3000
Summary of Contents for Unify openstage 15 T hipath 3000
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OpenStage 15 T HiPath 3000, OpenScape Business User Guide A31003-S2000-U131-8-7619… -
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Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. -
Page 3: Important Information
Important information Important information Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator. Use only original accessories! The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking inva- lid.
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Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:…
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Page 5: Table Of Contents
Contents Contents Important information ……. . . 3 Trademarks ……..3 Location of the telephone .
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Contents Calling a second party (consultation) ……….23 Switching to the held party (alternating). -
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Contents Displaying and assigning call charges ….54 Displaying call charges (not for U.S.) ……….54 Displaying call charges for another telephone (not for U.S.). -
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Contents Direct station selection keys ……….. . 74 Using DSS keys to answer calls . -
Page 9: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •…
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Page 10: Intended Use
General information Intended use The OpenStage phone is a desktop or wall-mounted unit designed for voice transmission. Any oth- er use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.…
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Page 11: Getting To Know The Openstage
Getting to know the OpenStage Getting to know the OpenStage The following sections describe the most frequently used controls and displays. The user interface of your OpenStage 15 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 15.
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Page 12: Openstage Key Module 15
Getting to know the OpenStage OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated keys that can only be programmed for phone numbers. Like keys on the phone, these keys can be programmed with phone numbers and used according to your needs Page 14.
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Page 13: Keys
Getting to know the OpenStage Keys Audio keys Function when key is pressed Reduce volume and set contrast brighter Page 83. Turn speaker on/off (with red LED key) Page 20. Increase volume and set contrast darker Page 83. …
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Page 14: Programmable Function Keys
Getting to know the OpenStage Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 12. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as follows: •…
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Page 15: Dialpad
Getting to know the OpenStage Dialpad In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
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Page 16: Mailbox
Getting to know the OpenStage Mailbox Depending on the type and configuration of your communication platform (consult the relevant ser- vice personnel), messages from services, such as HiPath Xpressions, are displayed in this appli- cation in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
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Page 17: Caller List
Getting to know the OpenStage Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (consult your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first.
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Page 18: Basic Functions
Basic functions Basic functions Please read the introductory chapter «Getting to know the OpenStage» Page 11 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signalling is set for your telephone: •…
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Page 19: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving volume. • The ideal distance between the user and the telephone in speakerphone mode is about 50 cm (approx.
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Page 20: Open Listening In The Room During A Call
Basic functions Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
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Page 21: Dialling With Repdial Keys
Basic functions Dialling with repdial keys Prerequisite: You have saved a number on a repdial key Page 53. Press the key with the saved number. If the number is saved on the second level, press the shift key first. You can also press the repdial key during a call and automatically initiate a callback Page 23.
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Page 22: Rejecting Calls
Basic functions Rejecting calls You can reject calls you do not wish to take. The call is then signalled on another definable telephone (consult your service personnel). Prerequisite: The «Release» key is configured. The phone rings. The caller ap- pears on the screen. Press the «Release»…
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Page 23: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Consultation? Call the second party. Return to the first party, the second party does not answer: Confirm the option shown.
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Page 24: Forwarding Calls
Basic functions Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
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Page 25: Using Call Forwarding No Reply (Cfnr)
Basic functions Deactivating call forwarding If configured: Press the «Forwarding» key. Open the idle menu Page 15. Select and confirm the option shown. Forwarding off Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone.
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Page 26: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (consult your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.…
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Page 27: Saving A Callback
Basic functions Saving a callback Prerequisite: You have reached a busy line or no one answers. Confirm the option shown. Callback? Accepting a callback Prerequisite: A callback was saved. Your telephone rings and the following message appears on the display «Callback: …». Lift the handset.
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Page 28: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup — directed? if nec.
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Page 29: Answering Calls From The Entrance Telephone And Opening The Door
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorisation (consult your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (e.g.
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Page 30
Enhanced phone functions Activating the door opener Press the key shown. Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = «00000». Select the displayed function and press «OK» to change the code. 3=change password? Select and confirm the option shown. -
Page 31: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (consult your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialled at your specific request. Internal calls: Enter the station number.…
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Page 32: Using The Caller List
Enhanced phone functions Using the caller list Detailed information as well as a sample display entry are provided on Page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 15.
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Page 33: Dialling A Number From The Internal Directory
Enhanced phone functions Dialling a number from the internal directory The internal directory contains all station numbers and system speed-dial num- bers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system.
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Page 34: Using The Ldap Directory
Enhanced phone functions Using the LDAP directory If configured (consult your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
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Page 35
Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm the option shown. Call? If several names are found (max. 50), the first name is displayed. Scroll to the next or previous entry. Confirm the option shown. -
Page 36: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown *7=Use speed dialling? Enter a three-digit speed-dial number. Suffix dialling if nec.
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Page 37: Talking To Your Colleague With A Speaker Call
Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all entered digits. Previous? Confirm the option shown. Next? Select and confirm the option shown. Change? Select and confirm the option shown. Delete? Select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a speaker announcement through a loudspeaker if connected…
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Page 38: Automatic Connection Setup (Hotline)
Enhanced phone functions Automatic connection setup (hotline) If this function is configured (consult your service personnel), the system auto- matically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (= hotline after a timeout).
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Page 39: Associated Dialling/Dialling Aid
Enhanced phone functions Associated dialling/dialling aid If this function has been configured (consult your service personnel), you can use a dialling aid to dial numbers and set up calls for your telephone. The oper- ating procedure depends on whether the dialling aid is connected to the S or the a/b (T/R) port.
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Page 40: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.…
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Page 41: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (consult your service personnel), you can prevent or allow a second call Page 40 from being signalled by automatic camp-on during an ongoing call. Press the key shown.
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Page 42: Parking A Call
Enhanced phone functions Parking a call You can park up to ten internal and/or external calls. Parked calls can be dis- played and picked up on another telephone. This feature is useful, for example, if you want to continue a call at another phone. Prerequisite: You are conducting a call.
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Page 43: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 49, you can put ex- ternal calls on hold. All other stations can then accept the call on the assigned trunk. Press the «Hold» key. The message of the relevant trunk appears (e.g.
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Page 44: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
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Page 45: Activating Tone Dialling/Dtmf Suffix Dialling
Enhanced phone functions Activating tone dialling/DTMF suffix dialling You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key shown. Select and confirm the option shown. *53=DTMF dialling? You can use the keys through to transmit DTMF sig- nals.
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Page 46: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (consult your service personnel), you can use a speaker call (announcement Page 37) to announce a call in progress to a group of users Page 78.…
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Page 47: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialled an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until «Camp-on» appears on the display and the busy Camp-on tone is followed by the ringtone.
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Page 48: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel (= standard night answer service) or by you (= temporary night answer service).
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Page 49: Programming The Function Keys
Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 15 T or key module. Configuring function keys See also Page 14. A list of all available functions is displayed, see the overview Page 50.
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Page 50: Overview Of Functions
Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Control relay • PIN and authorisation • Calls • More features The available functions depend on your configuration. If a function is miss- ing, consult your service personnel.
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Page 51
Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward line: Flashing slowly — your line is a call forwarding destination. -
Page 52: Programming A Procedure Key
Programming the function keys Programming a procedure key Numbers and functions that require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must have granted the appropriate authorisation. For example the function «Associated dialling»…
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Page 53: Configuring Repdial Keys
Programming the function keys Configuring repdial keys You can also program internal and external station numbers at the second level. The LED function is not available for internal station numbers at the second lev- el. A «Shift» key Page 49 has to be configured in order to program the second …
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Page 54: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.…
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Page 55: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (consult your service personnel), you can also display and print in- formation on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function «Show call charges» on a key Page 49.
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Page 56: Privacy/Security
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal and they are shown on the display. Activating Open the idle menu Page 15.
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Page 57: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 15. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu…
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Page 58: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
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Page 59: Locking The Telephone To Prevent Unauthorised Use
Privacy/security Locking the telephone to prevent unauthorised use You can prevent unauthorised parties from accessing certain functions on your phone during your absence, for example you can prevent external station num- bers being dialled or your mailbox being accessed. Consult your service person- nel to determine which functions are locked.
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Page 60: Saving Your Pin Code
Privacy/security Saving your PIN code Enter a PIN code to use the functions • for locking the telephone to prevent unauthorised use Page 59 • for using another telephone like your own Page 64. • for changing a number Page 65 …
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Page 61: More Functions/Services
More functions/services More functions/services Appointment reminder function You can configure your phone to call you to remind you about appointments Page 61. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
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Page 62: Sending A Message
More functions/services Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu Page 15. Select and confirm the option shown. Send message? Enter the internal station number of the recipient or group.
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Page 63: Viewing And Editing Incoming Messages
More functions/services Viewing and editing incoming messages Pay attention to the notes on Page 16. The LED lights up. Press the key shown. Confirm the option shown. View messages? The sender’s caller ID appears on the display. Confirm the option shown. Message sent? The text message appears on the display.
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Page 64: Deleting Advisory Messages
More functions/services Deleting advisory messages Open the idle menu Page 15. Select and confirm the option shown. Advisory msg. off? Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed a key with «View number of calls»…
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Page 65: Fax Details And Message On Answering Machine
More functions/services Fax details and message on answering machine If a fax or answering machine is connected to your system and you have as- signed the «Fax details» function to a programmable key Page 49, the key lights up when a fax or a message has been received. Deactivating signalling Press the illuminated «Fax service»…
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Page 66: Resetting Services And Functions (System-Wide Cancellation For A Telephone)
More functions/services Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated functions. The following func- tions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on • Hunt group off •…
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Page 67: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (Direct Inward System Access) If configured (consult your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •…
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Page 68: Using Functions In Isdn Via Code Dialling (Keypad Dialling)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud).
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Page 69: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (consult your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunica- tions Applications). You send information to the application and receive informa- tion from the application, for example, via your phone display.
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Page 70: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (consult your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout).
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Page 71: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (MultiLine Page 10). Your phone features trunk keys (MULAP keys) Page 72.
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Page 72: Trunk Keys
Making calls in the team/executive/secretary configuration Trunk keys The programmable keys on multi-line phones function as line or trunk keys. Ev- ery key programmed as a «Trunk key» (key label: Transfer Trk) corresponds to one trunk with the result that you can configure up to eight trunks in OpenStage 15 T.
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Page 73: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The «Hold» key has been programmed on your telephone Page 49.
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Page 74: Direct Station Selection Keys
Making calls in the team/executive/secretary configuration Direct station selection keys Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off — the team member is not conducting a phone call.
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Page 75: Transferring A Call In Progress
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
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Page 76: Deactivating Call Forwarding
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 17. Forward Line: Off Select and confirm the option shown. Press the required trunk key. Enter the required trunk number. If available, press the «CFW MULAP» key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
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Page 77: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signalled only by the secretary phone. You can set audible signalling so calls are only signalled acoustically by the ex- ecutive phone or by a second phone assigned to it.
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Page 78: Using Team Functions
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.…
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Page 79
Using team functions You belong to multiple groups Open the idle menu Page 15. Select and confirm the option shown Leave group? Select and confirm the option shown. Join group? Press the «Group call» key. If an «X» appears between group/trunk number (such as 301) and group name, 301 X Group name the audible tone is active for this group or trunk. -
Page 80: Accepting A Call For Another Member Of Your Team
Using team functions Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while on a call (call pickup groups; consult your service personnel). Prerequisite: Your telephone rings briefly. «Call for:» appears on the upper dis- play line with the station number or name of the originator;…
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Page 81: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the key shown.
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Page 82
Using team functions Requesting and activating work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the key shown. -
Page 83: Individual Phone Configuration
Individual phone configuration Individual phone configuration Setting contrast The display has four contrast levels that you can set according to your light con- ditions. Press one of the keys shown in idle mode. Select and confirm the option shown. Display contrast? Change the display contrast.
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Page 84: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signalled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 15.
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Page 85: Testing The Phone
Testing the phone Testing the phone Testing the phone’s functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •…
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Page 86: Differing Display View In A Hipath 4000 Environment
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document de- pending on the system configuration.
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Page 87: Fixing Problems
Fixing problems Fixing problems Responding to error messages Possible causes: Incorrect input Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorised Locked function selected. Possible reactions: Apply to service personnel for authorisation for relevant function. Possible causes: Currently not possible Dialled a non-existent station number.
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Page 88: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the «Do not disturb» function is activated on your telephone Page 56). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.…
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Page 89: Labelling Keys
• With a computer via the Internet: You can find the «Key Labelling Tool» together with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool • Select the appropriate key labelling tool in your language. You can use the tool online via the browser or you can download it for local use.
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Page 90: Index
Index Index Call signal …………..18 Call volume …………18 Call waiting …………… 47 Answering …………. 40 Tone off …………..41 Call waiting tone on/off ……….41 Accepting (call) …………28 Callback …………..26 Activating door opener ……….29 Caller ID suppression ……….57 Advisory message …………
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Page 91
Index Directory LDAP …………34 DISA …………….. 67 Important information ……….4 Discreet calling …………37 Incoming calls …………17 Display contrast …………83 Internal directory …………33 Display views for HiPath 4000 environment ……..86 Distributing calls …………81 Do not disturb ………… -
Page 92
Index Reserving trunk …………38 Resetting functions ……….66 Open listening …………20 Resetting services ………… 66 Opening a door …………29 Ring tone …………..83 Using a code …………29 Ring transfer OpenStage 15 In an executive/secretary team ……77 Speakerphone mode ………. -
Page 93
Index Suffix dialling Automatic ………….. 36 DTMF tone dialling ……….45 System speed dialling ……….36 System-wide cancellation ……… 66 Telephone data service ……….68 Telephone maintenance ……….. 88 Telephone test …………85 Temporary phone …………. 64 Testing the phone’s functionality ……85 Testing the telephone ………. -
Page 94: Overview Of Functions And Codes (Alphabetical)
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. If configured (consult your service personnel), functions can be activated interactively (select and confirm) via the Program/ Service menu (select and confirm or enter a code).
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Page 95
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Data I/O service Reset services Speaker call HF answerback on HF answerback off DISA DISA internal Discreet calling Shift Phone test… -
Page 96
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Silent monitoring * 944 Night answer on Night answer off Park a call Retrieve call Page Answer page (not for U.S.) Account code… -
Page 97
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Timed reminder on Timed reminder off Door opener on Door opener off Door opener Transfer Pickup — directed Pickup — group Accept call…
Номер по каталогу: L30250-F600-C174,L30250-F600-C304
Заводской номер: S30817-S7301-A501,S30817-S7301-B501
Цвет: ice-blue (прозрачный лед)
Инструкция Siemens (UNIFY) Openstage 15 T ice-blue
Siemens (UNIFY) Openstage 15 T ice-blue — наиболее популярная бюджетная модель цифрового системного телефона для телефонных станций HiPath/Openscape с полнофункциональной громкой связью, монохромным дисплеем и наличием свободно программируемых клавиш со светодиодами
Возможно также использование в сетях построенных на базе УПАТС Миником DX-500 как цифровой пульт прямых связей PS-OS15T.
ВНИМАНИЕ!! новая версия с заказным номером L30250-F600-C304 данного аппарата не поддреживает подключение приставок расширения!!!
Технические характеристики Siemens (UNIFY) Openstage 15T ice-blue:
— Монохромный двухстрочный дисплей без возможности наклона;
— Восемь свободно программируемых клавиш с индикацией и бумажными метками;
— Три функциональных клавиши: Громговоритель,Сообщение и Меню с LED-индикацией красного цвета;
— Двенадцатиклавишный номеронабиратель (*,#,0-9);
— Трехклавишный навигатор управления меню;
— Полнодуплексная громкоговорящая связь качества AudioPresence™ HD;
— Кнопки управления уровнем громкости динамика, громкости и тембра звонка;
— Порт для подключения клавишных приставок (консолей ) расширения OpenStage Key Module 15 и телефонного адаптера OpenStage через интерфейс UpoE (максимально 1 приставка(коноль))
— Возможность настенного монтажа с помощью специального крепления (Wall Mounting Kit)
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Page 1
OpenStage 15 T HiPath 3000, OpenScape Business User Guide A31003-S2000-U131-8-7619… -
Page 2
Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. -
Page 3: Important Information
Important information Important information Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator. Use only original accessories! The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking inva- lid.
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Page 4: Location Of The Telephone
Product support on the internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:…
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Page 5: Table Of Contents
Contents Contents Important information ……. . . 3 Trademarks ……..3 Location of the telephone .
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Contents Calling a second party (consultation) ……….23 Switching to the held party (alternating). -
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Contents Displaying and assigning call charges ….54 Displaying call charges (not for U.S.) ……….54 Displaying call charges for another telephone (not for U.S.). -
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Contents Direct station selection keys ……….. . 74 Using DSS keys to answer calls . -
Page 9: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •…
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Page 10: Intended Use
General information Intended use The OpenStage phone is a desktop or wall-mounted unit designed for voice transmission. Any oth- er use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.…
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Page 11: Getting To Know The Openstage
Getting to know the OpenStage Getting to know the OpenStage The following sections describe the most frequently used controls and displays. The user interface of your OpenStage 15 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 15.
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Page 12: Openstage Key Module 15
Getting to know the OpenStage OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated keys that can only be programmed for phone numbers. Like keys on the phone, these keys can be programmed with phone numbers and used according to your needs Page 14.
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Page 13: Keys
Getting to know the OpenStage Keys Audio keys Function when key is pressed Reduce volume and set contrast brighter Page 83. Turn speaker on/off (with red LED key) Page 20. Increase volume and set contrast darker Page 83. …
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Page 14: Programmable Function Keys
Getting to know the OpenStage Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Page 12. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as follows: •…
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Page 15: Dialpad
Getting to know the OpenStage Dialpad In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
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Page 16: Mailbox
Getting to know the OpenStage Mailbox Depending on the type and configuration of your communication platform (consult the relevant ser- vice personnel), messages from services, such as HiPath Xpressions, are displayed in this appli- cation in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
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Page 17: Caller List
Getting to know the OpenStage Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (consult your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first.
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Page 18: Basic Functions
Basic functions Basic functions Please read the introductory chapter «Getting to know the OpenStage» Page 11 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signalling is set for your telephone: •…
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Page 19: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving volume. • The ideal distance between the user and the telephone in speakerphone mode is about 50 cm (approx.
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Page 20: Open Listening In The Room During A Call
Basic functions Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
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Page 21: Dialling With Repdial Keys
Basic functions Dialling with repdial keys Prerequisite: You have saved a number on a repdial key Page 53. Press the key with the saved number. If the number is saved on the second level, press the shift key first. You can also press the repdial key during a call and automatically initiate a callback Page 23.
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Page 22: Rejecting Calls
Basic functions Rejecting calls You can reject calls you do not wish to take. The call is then signalled on another definable telephone (consult your service personnel). Prerequisite: The «Release» key is configured. The phone rings. The caller ap- pears on the screen. Press the «Release»…
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Page 23: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Consultation? Call the second party. Return to the first party, the second party does not answer: Confirm the option shown.
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Page 24: Forwarding Calls
Basic functions Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
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Page 25: Using Call Forwarding No Reply (Cfnr)
Basic functions Deactivating call forwarding If configured: Press the «Forwarding» key. Open the idle menu Page 15. Select and confirm the option shown. Forwarding off Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone.
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Page 26: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (consult your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.…
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Page 27: Saving A Callback
Basic functions Saving a callback Prerequisite: You have reached a busy line or no one answers. Confirm the option shown. Callback? Accepting a callback Prerequisite: A callback was saved. Your telephone rings and the following message appears on the display «Callback: …». Lift the handset.
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Page 28: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup — directed? if nec.
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Page 29: Answering Calls From The Entrance Telephone And Opening The Door
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorisation (consult your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (e.g.
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Page 30
Enhanced phone functions Activating the door opener Press the key shown. Select and confirm the option shown. *89=Door opener on? Dial the entrance telephone number. Enter the five-digit code. Default code = «00000». Select the displayed function and press «OK» to change the code. 3=change password? Select and confirm the option shown. -
Page 31: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (consult your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialled at your specific request. Internal calls: Enter the station number.…
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Page 32: Using The Caller List
Enhanced phone functions Using the caller list Detailed information as well as a sample display entry are provided on Page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu Page 15.
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Page 33: Dialling A Number From The Internal Directory
Enhanced phone functions Dialling a number from the internal directory The internal directory contains all station numbers and system speed-dial num- bers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system.
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Page 34: Using The Ldap Directory
Enhanced phone functions Using the LDAP directory If configured (consult your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
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Page 35
Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm the option shown. Call? If several names are found (max. 50), the first name is displayed. Scroll to the next or previous entry. Confirm the option shown. -
Page 36: Making Calls Using System Speed-Dial Numbers
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown *7=Use speed dialling? Enter a three-digit speed-dial number. Suffix dialling if nec.
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Page 37: Talking To Your Colleague With A Speaker Call
Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all entered digits. Previous? Confirm the option shown. Next? Select and confirm the option shown. Change? Select and confirm the option shown. Delete? Select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a speaker announcement through a loudspeaker if connected…
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Page 38: Automatic Connection Setup (Hotline)
Enhanced phone functions Automatic connection setup (hotline) If this function is configured (consult your service personnel), the system auto- matically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (= hotline after a timeout).
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Page 39: Associated Dialling/Dialling Aid
Enhanced phone functions Associated dialling/dialling aid If this function has been configured (consult your service personnel), you can use a dialling aid to dial numbers and set up calls for your telephone. The oper- ating procedure depends on whether the dialling aid is connected to the S or the a/b (T/R) port.
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Page 40: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.…
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Page 41: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (consult your service personnel), you can prevent or allow a second call Page 40 from being signalled by automatic camp-on during an ongoing call. Press the key shown.
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Page 42: Parking A Call
Enhanced phone functions Parking a call You can park up to ten internal and/or external calls. Parked calls can be dis- played and picked up on another telephone. This feature is useful, for example, if you want to continue a call at another phone. Prerequisite: You are conducting a call.
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Page 43: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 49, you can put ex- ternal calls on hold. All other stations can then accept the call on the assigned trunk. Press the «Hold» key. The message of the relevant trunk appears (e.g.
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Page 44: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initi- ated the conference.
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Page 45: Activating Tone Dialling/Dtmf Suffix Dialling
Enhanced phone functions Activating tone dialling/DTMF suffix dialling You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Press the key shown. Select and confirm the option shown. *53=DTMF dialling? You can use the keys through to transmit DTMF sig- nals.
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Page 46: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (consult your service personnel), you can use a speaker call (announcement Page 37) to announce a call in progress to a group of users Page 78.…
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Page 47: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialled an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until «Camp-on» appears on the display and the busy Camp-on tone is followed by the ringtone.
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Page 48: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel (= standard night answer service) or by you (= temporary night answer service).
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Page 49: Programming The Function Keys
Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 15 T or key module. Configuring function keys See also Page 14. A list of all available functions is displayed, see the overview Page 50.
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Page 50: Overview Of Functions
Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Control relay • PIN and authorisation • Calls • More features The available functions depend on your configuration. If a function is miss- ing, consult your service personnel.
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Page 51
Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward line: Flashing slowly — your line is a call forwarding destination. -
Page 52: Programming A Procedure Key
Programming the function keys Programming a procedure key Numbers and functions that require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone. The relevant service personnel must have granted the appropriate authorisation. For example the function «Associated dialling»…
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Page 53: Configuring Repdial Keys
Programming the function keys Configuring repdial keys You can also program internal and external station numbers at the second level. The LED function is not available for internal station numbers at the second lev- el. A «Shift» key Page 49 has to be configured in order to program the second …
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Page 54: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.…
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Page 55: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (consult your service personnel), you can also display and print in- formation on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function «Show call charges» on a key Page 49.
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Page 56: Privacy/Security
Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal and they are shown on the display. Activating Open the idle menu Page 15.
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Page 57: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 15. Select and confirm the option shown. Suppress call ID? Deactivating Open the idle menu…
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Page 58: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.
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Page 59: Locking The Telephone To Prevent Unauthorised Use
Privacy/security Locking the telephone to prevent unauthorised use You can prevent unauthorised parties from accessing certain functions on your phone during your absence, for example you can prevent external station num- bers being dialled or your mailbox being accessed. Consult your service person- nel to determine which functions are locked.
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Page 60: Saving Your Pin Code
Privacy/security Saving your PIN code Enter a PIN code to use the functions • for locking the telephone to prevent unauthorised use Page 59 • for using another telephone like your own Page 64. • for changing a number Page 65 …
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Page 61: More Functions/Services
More functions/services More functions/services Appointment reminder function You can configure your phone to call you to remind you about appointments Page 61. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
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Page 62: Sending A Message
More functions/services Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu Page 15. Select and confirm the option shown. Send message? Enter the internal station number of the recipient or group.
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Page 63: Viewing And Editing Incoming Messages
More functions/services Viewing and editing incoming messages Pay attention to the notes on Page 16. The LED lights up. Press the key shown. Confirm the option shown. View messages? The sender’s caller ID appears on the display. Confirm the option shown. Message sent? The text message appears on the display.
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Page 64: Deleting Advisory Messages
More functions/services Deleting advisory messages Open the idle menu Page 15. Select and confirm the option shown. Advisory msg. off? Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed a key with «View number of calls»…
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Page 65: Fax Details And Message On Answering Machine
More functions/services Fax details and message on answering machine If a fax or answering machine is connected to your system and you have as- signed the «Fax details» function to a programmable key Page 49, the key lights up when a fax or a message has been received. Deactivating signalling Press the illuminated «Fax service»…
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Page 66: Resetting Services And Functions (System-Wide Cancellation For A Telephone)
More functions/services Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated functions. The following func- tions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on • Hunt group off •…
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Page 67: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (Direct Inward System Access) If configured (consult your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •…
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Page 68: Using Functions In Isdn Via Code Dialling (Keypad Dialling)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud).
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Page 69: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (consult your service personnel), you can use your phone to com- municate with PC applications (CSTA = Computer Supported Telecommunica- tions Applications). You send information to the application and receive informa- tion from the application, for example, via your phone display.
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Page 70: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (consult your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout).
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Page 71: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (MultiLine Page 10). Your phone features trunk keys (MULAP keys) Page 72.
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Page 72: Trunk Keys
Making calls in the team/executive/secretary configuration Trunk keys The programmable keys on multi-line phones function as line or trunk keys. Ev- ery key programmed as a «Trunk key» (key label: Transfer Trk) corresponds to one trunk with the result that you can configure up to eight trunks in OpenStage 15 T.
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Page 73: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The «Hold» key has been programmed on your telephone Page 49.
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Page 74: Direct Station Selection Keys
Making calls in the team/executive/secretary configuration Direct station selection keys Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off — the team member is not conducting a phone call.
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Page 75: Transferring A Call In Progress
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
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Page 76: Deactivating Call Forwarding
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 17. Forward Line: Off Select and confirm the option shown. Press the required trunk key. Enter the required trunk number. If available, press the «CFW MULAP» key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
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Page 77: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signalled only by the secretary phone. You can set audible signalling so calls are only signalled acoustically by the ex- ecutive phone or by a second phone assigned to it.
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Page 78: Using Team Functions
Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you belong to one or more groups of stations, which can be reached via hunt group or group call station numbers.…
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Page 79
Using team functions You belong to multiple groups Open the idle menu Page 15. Select and confirm the option shown Leave group? Select and confirm the option shown. Join group? Press the «Group call» key. If an «X» appears between group/trunk number (such as 301) and group name, 301 X Group name the audible tone is active for this group or trunk. -
Page 80: Accepting A Call For Another Member Of Your Team
Using team functions Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while on a call (call pickup groups; consult your service personnel). Prerequisite: Your telephone rings briefly. «Call for:» appears on the upper dis- play line with the station number or name of the originator;…
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Page 81: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the key shown.
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Page 82
Using team functions Requesting and activating work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the key shown. -
Page 83: Individual Phone Configuration
Individual phone configuration Individual phone configuration Setting contrast The display has four contrast levels that you can set according to your light con- ditions. Press one of the keys shown in idle mode. Select and confirm the option shown. Display contrast? Change the display contrast.
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Page 84: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signalled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode Page 15.
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Page 85: Testing The Phone
Testing the phone Testing the phone Testing the phone’s functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. Select and confirm the option shown. More features? Select and confirm the option shown. *940=Phone test? If everything is functioning correctly: •…
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Page 86: Differing Display View In A Hipath 4000 Environment
Differing display view in a HiPath 4000 environment Differing display view in a HiPath 4000 environment Depending on the system configuration, some functions may not always be of- fered in the display as described in this document. In addition, display texts may differ from those described in this document de- pending on the system configuration.
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Page 87: Fixing Problems
Fixing problems Fixing problems Responding to error messages Possible causes: Incorrect input Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorised Locked function selected. Possible reactions: Apply to service personnel for authorisation for relevant function. Possible causes: Currently not possible Dialled a non-existent station number.
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Page 88: Troubleshooting
Fixing problems Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the «Do not disturb» function is activated on your telephone Page 56). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.…
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Page 89: Labelling Keys
• With a computer via the Internet: You can find the «Key Labelling Tool» together with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool • Select the appropriate key labelling tool in your language. You can use the tool online via the browser or you can download it for local use.
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Page 90: Index
Index Index Call signal …………..18 Call volume …………18 Call waiting …………… 47 Answering …………. 40 Tone off …………..41 Call waiting tone on/off ……….41 Accepting (call) …………28 Callback …………..26 Activating door opener ……….29 Caller ID suppression ……….57 Advisory message …………
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Page 91
Index Directory LDAP …………34 DISA …………….. 67 Important information ……….4 Discreet calling …………37 Incoming calls …………17 Display contrast …………83 Internal directory …………33 Display views for HiPath 4000 environment ……..86 Distributing calls …………81 Do not disturb ………… -
Page 92
Index Reserving trunk …………38 Resetting functions ……….66 Open listening …………20 Resetting services ………… 66 Opening a door …………29 Ring tone …………..83 Using a code …………29 Ring transfer OpenStage 15 In an executive/secretary team ……77 Speakerphone mode ………. -
Page 93
Index Suffix dialling Automatic ………….. 36 DTMF tone dialling ……….45 System speed dialling ……….36 System-wide cancellation ……… 66 Telephone data service ……….68 Telephone maintenance ……….. 88 Telephone test …………85 Temporary phone …………. 64 Testing the phone’s functionality ……85 Testing the telephone ………. -
Page 94: Overview Of Functions And Codes (Alphabetical)
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. If configured (consult your service personnel), functions can be activated interactively (select and confirm) via the Program/ Service menu (select and confirm or enter a code).
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Page 95
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Data I/O service Reset services Speaker call HF answerback on HF answerback off DISA DISA internal Discreet calling Shift Phone test… -
Page 96
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Silent monitoring * 944 Night answer on Night answer off Park a call Retrieve call Page Answer page (not for U.S.) Account code… -
Page 97
Overview of functions and codes (alphabetical) … Via the … Interact- ively Program/Service menu Functions … With Page 17 (=display) <: <: Code Timed reminder on Timed reminder off Door opener on Door opener off Door opener Transfer Pickup — directed Pickup — group Accept call…
10 доводов в пользу Asterisk
Распространяется бесплатно.
Asterisk – программное обеспечение с открытым исходным кодом, распространяется по лицензии GPL. Следовательно, установив один раз Asterisk вам не придется дополнительно платить за новых абонентов, подключение новых транков, расширение функционала и прочие лицензии. Это приближает стоимость владения станцией к нулю.
Безопасен в использовании.
Любое программное обеспечение может стать объектом интереса злоумышленников, в том числе телефонная станция. Однако, сам Asterisk, а также операционная система, на которой он работает, дают множество инструментов защиты от любых атак. При грамотной настройке безопасности у злоумышленников нет никаких шансов попасть на станцию.
Надежен в эксплуатации.
Время работы серверов некоторых наших клиентов исчисляется годами. Это значит, что Asterisk работает несколько лет, ему не требуются никакие перезагрузки или принудительные отключения. А еще это говорит о том, что в районе отличная ситуация с электроэнергией, но это уже не заслуга Asterisk.
Гибкий в настройке.
Зачастую возможности Asterisk ограничивает только фантазия пользователя. Ни один конструктор шаблонов не сравнится с Asterisk по гибкости настройки. Это позволяет решать с помощью Asterisk любые бизнес задачи, даже те, в которых выбор в его пользу не кажется изначально очевидным.
Имеет огромный функционал.
Во многом именно Asterisk показал какой должна быть современная телефонная станция. За многие годы развития функциональность Asterisk расширилась, а все основные возможности по-прежнему доступны бесплатно сразу после установки.
Интегрируется с любыми системами.
То, что Asterisk не умеет сам, он позволяет реализовать за счет интеграции. Это могут быть интеграции с коммерческими телефонными станциями, CRM, ERP системами, биллингом, сервисами колл-трекинга, колл-бэка и модулями статистики и аналитики.
Позволяет телефонизировать офис за считанные часы.
В нашей практике были проекты, реализованные за один рабочий день. Это значит, что утром к нам обращался клиент, а уже через несколько часов он пользовался новой IP-АТС. Безусловно, такая скорость редкость, ведь АТС – инструмент зарабатывания денег для многих компаний и спешка во внедрении не уместна. Но в случае острой необходимости Asterisk готов к быстрому старту.
Отличная масштабируемость.
Очень утомительно постоянно возвращаться к одному и тому же вопросу. Такое часто бывает в случае некачественного исполнения работ или выбора заведомо неподходящего бизнес-решения. С Asterisk точно не будет такой проблемы! Телефонная станция, построенная на Asterisk может быть масштабируема до немыслимых размеров. Главное – правильно подобрать оборудование.
Повышает управляемость бизнеса.
Asterisk дает не просто набор полезных функций, он повышает управляемость организации, качества и комфортности управления, а также увеличивает прозрачность бизнеса для руководства. Достичь этого можно, например, за счет автоматизации отчетов, подключения бота в Telegram, санкционированного доступа к станции из любой точки мира.
Снижает расходы на связь.
Связь между внутренними абонентами IP-АТС бесплатна всегда, независимо от их географического расположения. Также к Asterisk можно подключить любых операторов телефонии, в том числе GSM сим-карты и настроить маршрутизацию вызовов по наиболее выгодному тарифу. Всё это позволяет экономить с первых минут пользования станцией.
HANDSET USER
GUIDE SIEMENS
OPENSTAGE
15T HANDSETS
HANDSET
NAVIGATION
KEYS
DIALLING OUT
To access an outside line simply dial 9
There are two different ways in which you can dial out:
1:
Lift the receiver and dial the number required
2: Dial out without lifting the receiver and the call
dials out through the loud speaker of the phone.
For internal calls simply dial the required
extension number.
HOLD
When on a call, your display will say Enquiry? Press the
OK key. Now the caller will be put on hold. The display
will say Return to held call? To return to the held caller
simply press the OK key again.
Your Siemens OpenStage 15T handsets are menu
driven much like a mobile phone. The menu uses
the display to give you options; the OK key is then
used to confirm these options. If at any time the
option in the display is not the preferred option,
use the arrow keys to change it.
DISPLAY
TRANSFERRING A CALL
When a caller is on the line, your display will say
Enquiry? Press the OK key and the caller will be placed
on hold. Dial the internal number and wait for them
to answer. To transfer the call simply hang up. If the
recipient does not answer press the OK key to go back
to the caller.
EXTERNAL TRANSFER
When the caller is on the line, the display will say
Enquiry? Press the OK key and the caller will be placed
on hold. Dial 9 then dial the external number and wait
for them to answer. To transfer the call simply hang up.
If the recipient does not answer press the OK key to go
back to the caller.
AUDIO KEYS
MAILBOX KEY
SERVICE
PROGRAMMABLE
KEY
KEYPAD
KEYS
Номер по каталогу: L30250-F600-C174,L30250-F600-C304
Заводской номер: S30817-S7301-A501,S30817-S7301-B501
Цвет: ice-blue (прозрачный лед)
Инструкция Siemens (UNIFY) Openstage 15 T ice-blue
Siemens (UNIFY) Openstage 15 T ice-blue — наиболее популярная бюджетная модель цифрового системного телефона для телефонных станций HiPath/Openscape с полнофункциональной громкой связью, монохромным дисплеем и наличием свободно программируемых клавиш со светодиодами
Возможно также использование в сетях построенных на базе УПАТС Миником DX-500 как цифровой пульт прямых связей PS-OS15T.
ВНИМАНИЕ!! новая версия с заказным номером L30250-F600-C304 данного аппарата не поддреживает подключение приставок расширения!!!
Технические характеристики Siemens (UNIFY) Openstage 15T ice-blue:
— Монохромный двухстрочный дисплей без возможности наклона;
— Восемь свободно программируемых клавиш с индикацией и бумажными метками;
— Три функциональных клавиши: Громговоритель,Сообщение и Меню с LED-индикацией красного цвета;
— Двенадцатиклавишный номеронабиратель (*,#,0-9);
— Трехклавишный навигатор управления меню;
— Полнодуплексная громкоговорящая связь качества AudioPresence™ HD;
— Кнопки управления уровнем громкости динамика, громкости и тембра звонка;
— Порт для подключения клавишных приставок (консолей ) расширения OpenStage Key Module 15 и телефонного адаптера OpenStage через интерфейс UpoE (максимально 1 приставка(коноль))
— Возможность настенного монтажа с помощью специального крепления (Wall Mounting Kit)
10 доводов в пользу Asterisk
Распространяется бесплатно.
Asterisk – программное обеспечение с открытым исходным кодом, распространяется по лицензии GPL. Следовательно, установив один раз Asterisk вам не придется дополнительно платить за новых абонентов, подключение новых транков, расширение функционала и прочие лицензии. Это приближает стоимость владения станцией к нулю.
Безопасен в использовании.
Любое программное обеспечение может стать объектом интереса злоумышленников, в том числе телефонная станция. Однако, сам Asterisk, а также операционная система, на которой он работает, дают множество инструментов защиты от любых атак. При грамотной настройке безопасности у злоумышленников нет никаких шансов попасть на станцию.
Надежен в эксплуатации.
Время работы серверов некоторых наших клиентов исчисляется годами. Это значит, что Asterisk работает несколько лет, ему не требуются никакие перезагрузки или принудительные отключения. А еще это говорит о том, что в районе отличная ситуация с электроэнергией, но это уже не заслуга Asterisk.
Гибкий в настройке.
Зачастую возможности Asterisk ограничивает только фантазия пользователя. Ни один конструктор шаблонов не сравнится с Asterisk по гибкости настройки. Это позволяет решать с помощью Asterisk любые бизнес задачи, даже те, в которых выбор в его пользу не кажется изначально очевидным.
Имеет огромный функционал.
Во многом именно Asterisk показал какой должна быть современная телефонная станция. За многие годы развития функциональность Asterisk расширилась, а все основные возможности по-прежнему доступны бесплатно сразу после установки.
Интегрируется с любыми системами.
То, что Asterisk не умеет сам, он позволяет реализовать за счет интеграции. Это могут быть интеграции с коммерческими телефонными станциями, CRM, ERP системами, биллингом, сервисами колл-трекинга, колл-бэка и модулями статистики и аналитики.
Позволяет телефонизировать офис за считанные часы.
В нашей практике были проекты, реализованные за один рабочий день. Это значит, что утром к нам обращался клиент, а уже через несколько часов он пользовался новой IP-АТС. Безусловно, такая скорость редкость, ведь АТС – инструмент зарабатывания денег для многих компаний и спешка во внедрении не уместна. Но в случае острой необходимости Asterisk готов к быстрому старту.
Отличная масштабируемость.
Очень утомительно постоянно возвращаться к одному и тому же вопросу. Такое часто бывает в случае некачественного исполнения работ или выбора заведомо неподходящего бизнес-решения. С Asterisk точно не будет такой проблемы! Телефонная станция, построенная на Asterisk может быть масштабируема до немыслимых размеров. Главное – правильно подобрать оборудование.
Повышает управляемость бизнеса.
Asterisk дает не просто набор полезных функций, он повышает управляемость организации, качества и комфортности управления, а также увеличивает прозрачность бизнеса для руководства. Достичь этого можно, например, за счет автоматизации отчетов, подключения бота в Telegram, санкционированного доступа к станции из любой точки мира.
Снижает расходы на связь.
Связь между внутренними абонентами IP-АТС бесплатна всегда, независимо от их географического расположения. Также к Asterisk можно подключить любых операторов телефонии, в том числе GSM сим-карты и настроить маршрутизацию вызовов по наиболее выгодному тарифу. Всё это позволяет экономить с первых минут пользования станцией.
-
Инструкции по эксплуатации
1
Siemens OpenStage 15 T lava инструкция по эксплуатации
(8 страниц)
- Языки:Русский
-
Тип:
PDF -
Размер:
418.64 KB -
Описание:
Стационарный телефон
Просмотр
На NoDevice можно скачать инструкцию по эксплуатации для Siemens OpenStage 15 T lava. Руководство пользователя необходимо для ознакомления с правилами установки и эксплуатации Siemens OpenStage 15 T lava. Инструкции по использованию помогут правильно настроить Siemens OpenStage 15 T lava, исправить ошибки и выявить неполадки.
инструкцияSiemens HiPath 1150 (OpenStage 15 T)
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Documentation
HiPath 1100
HiPath 1120, HiPath 1150, HiPath 1190
OpenStage 15 T
User Manual
Посмотреть инструкция для Siemens HiPath 1150 (OpenStage 15 T) бесплатно. Руководство относится к категории Телефоны, 1 человек(а) дали ему среднюю оценку 7.8. Руководство доступно на следующих языках: английский. У вас есть вопрос о Siemens HiPath 1150 (OpenStage 15 T) или вам нужна помощь? Задайте свой вопрос здесь
- Introduction
- Getting to know your OpenStage phone
- Using the HiPath 1100 Features
- Functions used when making calls
- Functions used during calls
- Functions used when receiving calls
- Miscellaneous functions
- Special functions for ISDN Lines
- Practical guide
- Index
- Accessories
- Feature codes
Нужна помощь?
У вас есть вопрос о Siemens а ответа нет в руководстве? Задайте свой вопрос здесь Дай исчерпывающее описание проблемы и четко задайте свой вопрос. Чем детальнее описание проблемы или вопроса, тем легче будет другим пользователям Siemens предоставить вам исчерпывающий ответ.
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Главная
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