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Manuals and User Guides for Mitel Superset 4150. We have 7 Mitel Superset 4150 manuals available for free PDF download: User Manual, Manual

Mitel Superset 4150 User Manual (49 pages)

Brand: Mitel
|
Category: Telephone
|
Size: 0.54 MB

Table of Contents

3
About Your Phone

5
Tips for Your Comfort and Safety

6
- Don’t Cradle the Handset
  
  6
- Protect Your Hearing
  
  6
- Adjusting the Viewing Angle
  
  6
- Changing Handsets
  
  7
Customizing Your Phone

8
- Ringer Control
  
  8
- Handset Receiver Volume Control
  
  8
- Speaker Volume Control
  
  8
- Display Contrast Control
  
  8
- Feature Keys
  
  9
- Language Change
  
  9
- Clean Mode
  
  9
Making and Answering Calls

10
- Make a Call — PBX
  
  10
- Make an External Call — KTS
  
  10
- Make an Intercom Call — KTS
  
  10
- Answer a Call
  
  11
- Redial
  
  11
- Speed Call Keys
  
  12
- Speed Call-Personal
  
  13
- Handsfree Operation
  
  14
- Group Listen
  
  16
- Auto-Answer
  
  16
Call Handling

17
- Hold
  
  17
- Hold and Page
  
  17
- Transfer
  
  18
- Conference
  
  18
- Conference Split
  
  18
- Swap
  
  19
- Call Forward
  
  19
- Call Forward (Enhanced)
  
  19
- Call Forward (no Internal/External Split)
  
  21
- Call Forward (no Internal/External Split — Enhanced)
  
  22
- Call Forward — I’M here
  
  23
- Call Forward — Forced
  
  23
- Call Forward — Toggle
  
  24
- Messaging — Advisory
  
  25
- Messaging — Callback
  
  26
Using Advanced Features

27
- Account Codes
  
  27
- Callback
  
  27
- Call Park
  
  28
- Call Park — System
  
  29
- Call Park — Specific Orbit
  
  30
- Call Pickup
  
  30
- Call Park — Destination Phone
  
  31
- Campon
  
  31
- Do Not Disturb
  
  31
- Override (Intrude)
  
  31
- Paging — PA
  
  32
- Paging — Direct
  
  33
- Paging — All Set
  
  34
- Paging — Group
  
  34
- Direct Station Select/Busy Lamp Field (DSS/BLF)
  
  34
- Dss/Blf/Call Pickup
  
  35
- Direct Page/Blf
  
  35
- Dss/Blf/Direct Page/Call Pickup
  
  35
- Auto-Latch Microphone
  
  36
- Reminder
  
  36
- Reminder — Multiple
  
  37
- Handset Mute
  
  38
- Headset Operation
  
  38
- Headset Operation (Headset with Feature Control Switch)
  
  39
- Music
  
  40
- Calculator
  
  40
- Park and Page
  
  41
- Record a Call
  
  43
- Call Logging
  
  44
- Phonebook
  
  45
- Call Monitoring
  
  46
- Door Opener
  
  47
- Night/Day Service Switch
  
  48

Mitel Superset 4150 User Manual (34 pages)

Superset 4150

Brand: Mitel
|
Category: Telephone
|
Size: 0.17 MB

Table of Contents

3
About Your Phone

6
Tips for Your Comfort and Safety

7
- Don’t Cradle the Handset
  
  7
- Protect Your Hearing
  
  7
- Adjusting the Viewing Angle
  
  7
- Changing Handsets
  
  8
Customizing Your Phone

9
- Ringer Control
  
  9
- Handset Receiver Volume Control
  
  9
- Speaker Volume Control
  
  9
- Display Contrast Control
  
  9
- Feature Keys
  
  10
- Language Change
  
  10
- Clean Mode
  
  10
Making and Answering Calls

11
- Make a Call
  
  11
- Answer a Call
  
  11
- Phonebook
  
  11
- Redial
  
  12
- Redial — Saved Number
  
  12
- Speed Call Keys
  
  13
- Speed Call — Personal
  
  14
- Handsfree Operation
  
  15
- Auto-Answer
  
  16
Call Handling

17
- Hold
  
  17
- Transfer
  
  17
- Conference
  
  17
- Conference Split
  
  18
- Add Held
  
  18
- Swap
  
  18
- Call Forward
  
  19
- Call Forward — I am here
  
  20
- Call Forward — End Chaining
  
  21
- Call Forward — Forced
  
  21
- Call Forward — Override
  
  21
- Messaging — Advisory
  
  21
- Messaging — Callback
  
  22
Using Advanced Features

24
- Account Codes
  
  24
- Callback
  
  24
- Call Park
  
  25
- Call Pickup
  
  25
- Campon
  
  25
- Do Not Disturb
  
  26
- Override
  
  26
- Paging
  
  26
- Direct Paging
  
  27
- Reminder
  
  28
- Headset Operation
  
  28
- Headset Operation (with Feature Control Switch)
  
  29
- Music
  
  29
- Calculator
  
  30
- Group Paging / Meet Me Answer
  
  30
- Trunk Flash
  
  31
Using Mlpp

31
- Feature Access Codes
  
  34

Mitel Superset 4150 User Manual (42 pages)

ACD SUPERVISOR / SENIOR SUPERVISOR

Brand: Mitel
|
Category: Cordless Telephone
|
Size: 0.17 MB

Table of Contents

3
Getting Started

5
- Introduction
  
  7
- Using a Headset
  
  8
- Logging in / out
  
  11
Queue Status

13
- Queue Status at a Glance
  
  15
- Displaying a Group’s Queue Status
  
  15
- Displaying Reports
  
  16
- Scrolling through Reports
  
  17
- About the SHIFT Key
  
  18
Agent Status

21
- About Agent Status Keys
  
  23
- Agent Status at a Glance
  
  23
- Displaying an Agent’s Status
  
  23
- Displaying Agent Status Reports
  
  24
- About the Shift Key
  
  25
Agent Monitoring

27
- About Agent Monitoring
  
  29
- Agent Help
  
  31
Reports and Indicators

33
- Queue Status Reports
  
  35
- Agent Status Reports
  
  36
- Status Indicators
  
  36
Additional Features

37
- Some Additional Features
  
  39

Mitel Superset 4150 User Manual (18 pages)

Mitel USER GUIDE IP Phone 5201

Brand: Mitel
|
Category: IP Phone
|
Size: 0.22 MB

Table of Contents

3
About Your Phone

5
Tips for Your Comfort and Safety

6
- Don’t Cradle the Handset
  
  6
- Protect Your Hearing
  
  6
Customizing Your Phone

7
- Ringer Control
  
  7
- Handset Receiver Volume Control
  
  7
Making and Answering Calls

7
- Make a Call
  
  7
- Answer a Call
  
  7
- Redial
  
  7
Call Handling

8
- Hold
  
  8
- Transfer
  
  8
- Conference
  
  8
- Broker’s Call
  
  9
- Call Forward
  
  9
- Call Forward — I’M here
  
  10
- Messaging — Callback
  
  10
Using Advanced Features

11
- Account Codes
  
  11
- Callback
  
  11
- Call Park
  
  12
- Call Pickup
  
  12
- Call Park — Destination Phone
  
  13
- Campon
  
  13
- Do Not Disturb
  
  13
- Override
  
  13
- Paging — PA
  
  14
- Paging — Direct
  
  14
- Paging — All Set
  
  14
- Paging — Group
  
  14
- Intercom
  
  15
- Reminder
  
  15
- Reminder — Multiple
  
  16
- Phonebook
  
  16
- Door Opener
  
  17

Mitel Superset 4150 User Manual (44 pages)

Brand: Mitel
|
Category: Telephone
|
Size: 0.44 MB

Mitel Superset 4150 User Manual (14 pages)

Integrated Communications Platform SUBATTENDANT USER GUIDE

Brand: Mitel
|
Category: IP Phone
|
Size: 0.25 MB

Table of Contents

3
Introduction

4
Using the LDN Keys

4
Calls Waiting Indication

4
Using the Hold Position Keys

5
Setting DND on an Extension

6
Using Paged Hold Access

6
Handling Recalls

7
Setting up Advisory Messages on an Extension

7
Setting up Call Forwarding on an Extension

8
Setting the System Date and Time

10
Call Blocking

10
Setting and Canceling Wake-Up Calls

11
Call Logging

12
Call Logging — Administration

13
Programming System Abbreviated Dial Numbers

14

Mitel Superset 4150 Manual (8 pages)

Brand: Mitel
|
Category: Telephone
|
Size: 0.49 MB

Table of Contents

2
Ringer Control

2
Handset Receiver Volume Control

2
Speaker Volume Control

2
Display Contrast Control

2
Feature Keys

2
Making and Answering Calls

3
Speed Call Keys

3
Hold

4
Transfer

4
Handsfree Operation

4
Conference

4
Conference Split

5
Add Held

5
Call Forward — External/Internal Extensions

5
Callback

5
Call Park

6
Campon

6
Feature Access Codes

6
Master Speed List for Company Use

6
Night Answer

7

Mitel Categories

IP Phone

Telephone

Conference System

Handsets

Cordless Telephone

More Mitel Manuals

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Прочие инструкции Mitel Superset 4150

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Superset 4150
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Notice

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks; or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such changes.

Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written permission from Mitel Networks Corporation.

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone to a Mitel Networks telephone system only.

Contents

ABOUT YOUR PHONE	1
TIPS FOR YOUR COMFORT AND SAFETY	2
Don’t cradle the handset!	2
Protect your hearing	2
Adjusting the viewing angle	2
Changing Handsets	3
CUSTOMIZING YOUR PHONE	4
Ringer Control	4
Handset Receiver Volume Control	4
Speaker Volume Control	4
Display Contrast Control	4
Feature Keys	5
Language Change	5
Clean Mode	5
MAKING AND ANSWERING CALLS	6
Make a call	6
Answer a call	6
Redial	6
Speed Call Keys	7
Speed Call-Personal	8
Handsfree Operation	9
Group Listen	11
Auto-Answer	11

-i-

CALL HANDLING	12
Hold	12
Transfer	12
Conference	12
Conference Split	13
Add Held	13
Swap	13
Call Forward	14
Call Forward (Enhanced)	15
Call Forward (No Internal/External Split)	16
Call Forward (No Internal/External Split — Enhanced)	17
Call Forward — Remote	18
Call Forward — Forced	19
Call Forward — Toggle	19
Messaging — Advisory	20
Messaging — Callback	21

-ii-

USING ADVANCED FEATURES	22
Account Codes	22
Callback	22
Call Park	23
Call Park — System	24
Call Pickup	24
Campon	25
Do Not Disturb	25
Paging — PA	25
Paging — Direct	26
Paging — All Set	27
Paging — Group	27
Direct Station Select/Busy Lamp Field (DSS/BLF)	27
DSS/BLF/Call Pickup	28
Direct Page/BLF	28
DSS/BLF/Direct Page/Call Pickup	28
Reminder	29
Reminder — Multiple	30
Handset Mute	31
Headset Operation	31
Headset Operation (Headset with Feature Control Switch)	32
Music	33
Calculator	33
Record a Call	34
Call Logging	35

-iii-

ABOUT YOUR PHONE

The SUPERSET 4150 has ten fixed-function keys ( HOLD, SUPERKEY, SPEAKER, MICROPHONE, and ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as Feature, Speed Call, or Line Appearance keys. See Feature Keys for personal key programming instructions.

Personal Keys can be programmed as Feature Keys (such as Swap key) by you or by your Administrator.

Your telephone also features for feature access, an alphanumeric liquid crystal display (LCD) with contrast control, Handsfree operation, and a large Message Indicator.

Note: When using the SuperKey, press Backup softkey to back up one menu level.

Your SUPERSET 4150 may be connected to a PC. See your system administrator for computer-telephony features that may be available to you if your telephone has been connected in this way.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch (PN9132-800-500- NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.

Telephone status indicators

When line is	the indicator is
Idle	Off
Busy	On
Ringing	Flashing slowly
On hold at your phone	Flashing rapidly

On hold at another phone Flashing slow on/fast off

-1-

TIPS FOR YOUR COMFORT AND SAFETY

Don’t cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjusting the viewing angle

The stand built into your phone tilts to give you a better view of the keys and display.

1.Press the tilt-release paddle on the telephone base

2.Tilt your telephone to the desired angle

3.Release the tilt-release paddle

-2-

Changing Handsets

Your SUPERSET 4150 telephone is compatible with several specialty handsets. To remove the handset shipped with your phone from the handset cord:

1.Bend a paper clip to produce approcimately 4 cm (1.5 in.) of straight wire.

2.On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone.

3.Slide the end of the wire into the handset jack along the groove until it stops underneath the handset cord clip.

4.While gently pulling on the handset cord, use the wire to pry the clip upward. The cord will separate from the handset.

5.Store the original handset in a safe place.

-3-

CUSTOMIZING YOUR PHONE

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

z Press or.

To adjust the Ringer Pitch while the phone is idle:

1.Press SUPERKEY.

2.Press the More softkey until the Ring Adjust softkey appears.

3.Press the Ring Adjust softkey.

4.Press the Ringer Pitch softkey.

5.Press or.

6.Press SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the handset:

z Press or.

Speaker Volume Control

To adjust the Speaker Volume during a Handsfree conversation:

z Press or.

Display Contrast Control

To adjust the Display Contrast while your phone is idle:

z Press or.

-4-

Feature Keys

To display information about a key:

1.Press SUPERKEY.

2.Press the More softkey until the Display Keys softkey appears.

3.Press the Display Keys softkey.

4.Press a personal key.

5.Press SUPERKEY.

To re-program a personal key:

1.Press SUPERKEY.

2.Press the More softkey until the Feature Key softkey appears.

3.Press the Feature Key softkey.

4.Press a personal key that isn’t a line key.

5.Do one of the following:

To change the key, press the Change softkey, and select a new key type.

To clear the key, press the Clear softkey.

6.Press SUPERKEY.

Language Change

To change the display language:

1.Press SUPERKEY.

2.Press the More softkey until the Language softkey appears.

3.Press the Language softkey.

4.Press the softkey for the desired language.

Clean Mode

To disable the touch-sensitive display so that it can be cleaned (use a dry tissue):

1.Press SUPERKEY.

2.Press the More softkey until the Clean LCD softkey appears.

3.Press the Clean LCD softkey.

4.Clean the surface of the display.

5.Press SUPERKEY.

-5-

MAKING AND ANSWERING CALLS

Make a call

1.Lift the handset.

2.If you want to use a Non-Prime Line, press a Line Appearance key.

3.Dial the number. —OR—

Press a Speed Call key. —OR—

Press REDIAL.

Answer a call

zLift the handset. —OR—

Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1.Lift the handset.

2.Press REDIAL.

-6-

Speed Call Keys

You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance).

To dial a stored Speed Call number:

1.Lift the handset.

2.Press a Speed Call key.

To store a Speed Call number:

1.Press SUPERKEY.

2.Press the More softkey until the Feature Key softkey appears.

3.Press the Feature Key softkey.

4.Press a personal key that isn’t a line key.

5.Press the Change softkey.

6.Press the Speed Call softkey.

7.Do one of the following:

To enter a new number, dial the number (press the Insert Pause softkey between digits to create a one-second pause during dialing — press the Insert Pause softkey more than once to lengthen the pause).

To enter the last number dialed, press the Redial softkey.

8.If you want the number of be private, press the Make Private softkey.

9.Press the Save softkey.

0. Press SUPERKEY.

-7-

Speed Call-Personal

To dial a stored personal Speed Call number:

1.Lift the handset.

2.Dial *25.

3.Enter an index number between 1 and 5.

To store a personal Speed Call number:

1.Lift the handset.

2.Dial *26.

3.Enter an index number between 1 and 5.

4.Dial the number to be stored (press Insert Pause softkey between digits to create a one-second pause during dialing — press Insert Pause softkey more than once to lengthen the pause).

5.Hang up.

-8-

Loading…

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Table of Contents for Mitel Superset 4150:

37 Some Additional Features Instructions for performing commonly used features are given below. Placing a call on hold: 1. Press the red HOLD key. The status indicator of the held call flashes. 2. To retrieve the held call, press the line select key next to the flashing status indicator. Transferring a call: 1. While on a call, press the Trans/Conf softkey. 2. Dial the number of the third party. 3. Hang up -or- Wait until the called party answers and then introduce the caller being transferred. After intr
21 About Agent Status Keys AGENT STATUS keys allow you to monitor the current status of individual agents. You will only have agent status keys programmed on your telephone if you supervise one agent group. If you supervise more than one agent group, you access agent status information from a QUEUE STATUS key using the AGENT softkey (see «Scrolling through Reports» in the previous section). Agent Status at a Glance The indicator beside an AGENT STATUS key shows the current status of the agent. Refer to Table 5 in the Reports and Indicators sect
14 Displaying Reports You can display queue status reports for your agent group. Refer to Table 3 in the Reports and Indicators section for a list of the available queue status reports. If you’re responsible for more than one agent group, you can also access agent status reports using the Agent softkey. Refer to Table 4 in the Reports and Indicators section for a list of the available agent status reports. To display queue status reports: 1. Press a QUEUE STATUS key. 2. Press a key on the dial pad. The report associated with that key is
23 About the Shift Key If you’re responsible for more agents than there are AGENT STATUS keys on your telephone, you can use the SHIFT key to access the other agents. The SHIFT key allows you to access more than one agent from a single AGENT STATUS key. The status indicator beside the SHIFT key turns on when the shift function is activated. An example: If you’re supervising nine agents, but only have four AGENT STATUS k
28 A few conditions: Only one supervisor can monitor an agent at a time. If you try to monitor an agent who is already being monitored you receive busy tone and BUSY appears in your display. If the agent puts the caller on hold (hard hold or temporary hold) anytime during the conversation, you are removed from the call and your monitoring session ends. Note that while you are monitoring an agent, you can’t make or receive calls. Anyone who calls your t
34 Agent Status Reports Table 4: Agent Status Reports Key # Sample Display Description 0 AVERAGE WAITING TIME 01:55 Average waiting time for agent 1 NUMBER OF ACD CALLS ANSWERED: 25 Number of ACD calls answered by agent 2 AVERAGE DURATION OF ACD CALLS 02:14 Average duration of ACD calls 3 NUMBER OF NON-ACD CALLS HANDLED: 3 Total non-ACD calls made/answered by agent 4 AVERAGE DURATION OF NON-ACD CALLS 01:27 Average duration of non-ACD calls 5 NUMBER
QUEUE STATUS
ADDITIONAL FEATURES
5 Introduction This guide provides instructions for using ACD supervisor and senior supervisor features on SUPERSET 4150 telephones. Refer to your SUPERSET 4150 User Guide for a description of your telephone, and non-ACD features. Some of the personal keys on your telephone are programmed as QUEUE STATUS keys or AGENT STATUS keys, and one may be programmed as a SHIFT key. You use these keys to monitor the status of agents and agent groups. Supervisor or senior supervisor? Supervisors monitor agent groups. Senior sup

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Manuals and User Guides for Mitel Superset 4150. We have 7 Mitel Superset 4150 manuals available for free PDF download: User Manual, Manual

Mitel Superset 4150 User Manual (49 pages)

Table of Contents

About Your Phone

Tips for Your Comfort and Safety

Customizing Your Phone

Making and Answering Calls

Call Handling

Using Advanced Features

Mitel Superset 4150 User Manual (34 pages)

Table of Contents

About Your Phone

Tips for Your Comfort and Safety

Customizing Your Phone

Making and Answering Calls

Call Handling

Using Advanced Features

Using Mlpp

Mitel Superset 4150 User Manual (42 pages)

Table of Contents

Getting Started

Queue Status

Agent Status

Agent Monitoring

Reports and Indicators

Additional Features

Mitel Superset 4150 User Manual (18 pages)

Table of Contents

About Your Phone

Tips for Your Comfort and Safety

Customizing Your Phone

Making and Answering Calls

Call Handling

Using Advanced Features

Mitel Superset 4150 User Manual (44 pages)

Mitel Superset 4150 User Manual (14 pages)

Table of Contents

Mitel Superset 4150 Manual (8 pages)

Table of Contents

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Table of Contents for Mitel Superset 4150:

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