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HP DesignJets 500, 510 and 800 Series Large-Format Printers

Service Manual

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2000

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HewlettPackard Company.

First Edition, August 2000 Second Edition, November 2001 Third Edition, August 2008

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

WARNING

The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

—Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

—Disconnect the Printer from the power source prior to performing any maintenance.

—Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

WARNING

The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

Technical Marketing,

Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501

08190 Sant Cugat del Valles Spain

HP DesignJets 500, 510 and 800 Series Large-Format Printers

Service Manual

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

HP DesignJet 500 Printer — 24” Model (P/N C7769B)

HP DesignJet 500 Printer — 42” Model (P/N C7770B)

HP DesignJet 500PS Printer — 24” Model (P/N C7769C)

HP DesignJet 500PS Printer — 42” Model (P/N C7770C)

HP DesignJet 500Plus – 24” Model (P/N C7769F)

HP DesignJet 500Plus – 42” Model (P/N C7770F)

HP DesignJet 500Mono – 24” Model (P/N C7769E)

HP DesignJet 500Mono – 42” Model (P/N C7770E)

HP Designjet 510 – 24” Model (P/N CH336A)

HP Designjet 510 – 42” Model (P/N CH337A)

HP Designjet 510ps – 24” Model (P/N CJ996A)

HP Designjet 510ps – 42” Model (P/N CJ997A)

HP DesignJet 800 Printer — 24” Model (P/N C7779B)

HP DesignJet 800 Printer — 42” Model (P/N C7780B)

HP DesignJet 800PS Printer — 24” Model (P/N C7779C)

HP DesignJet 800PS Printer — 42” Model (P/N C7780C)

For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP Certified Service Personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are

2	HP DesignJets 500, 510 and 800 Series Printers Service Manual

located in Chapter 7.

Conventions

A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

Table of Contents

Troubleshooting 1-1

Introduction 1-2

Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are not Working 1-3

The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5

Vacuum suction much lower at high altitudes 1-5

HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6

The Priming Procedure Fails 1-7

Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12

Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14

System Error Codes 2-1

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-2

System Error Codes — Explanation 2-2

Error Log Utility 2-5

Accessing the Error Log Utility 2-5

Ink Supplies Troubleshooting 3-1

What are the Ink Supplies? 3-2

Ink Cartridges 3-2

Printheads 3-3

Identifying the Components 3-3

General Information About the Ink Supplies 3-4

Some General Precautions When Handling the Ink Supplies 3-5

When Should You Replace the Ink Cartridges? 3-6

When Should You Replace the Printheads? 3-7

Obtaining Ink Cartridge Information 3-9

4	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Table of Contents

Obtaining Printhead Information 3-10

Ink Cartridge Status Messages 3-12

Ink Cartridge Status While Replacing 3-12 Printhead Status Messages 3-13

Printhead History Utility 3-14

Accessing the Printhead History Utility 3-14

Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22

Summary of Solving Ink Supplies Problems 3-23

Service Tests and Utilities 4-1

Introduction 4-2

Phone Support 4-2

Diagnostics — Self Test 4-2

Service Tests (Diagnostics) 4-3

Entering the Service Tests Menu 4-4

Ink Supply Station 4-6

Carriage Movement 4-8

Paper Advance Test 4-10

Service Utilities 4-13

Entering the Service Utilities Menu 4-14

EEROM Setup 4-16

Turn Drive Roller 4-21

Unlock Carriage 4-22

Prime Tubes 4-23

Change Cutter 4-24

Change Ink Tubes 4-25

Printer Information 4-26

Service Calibrations 5-1

Entering the Service Calibrations Menu 5-3

Printhead Alignment (includes PPS Calibration) 5-5

Color Calibration 5-7

Advance Calibration 5-9

Factory Advance Calibration 5-11

HP DesignJets 500, 510 and 800 Series Printers Service Manual

Table of Contents

Print Quality 6-1

Print Quality 6-2

Print Quality Troubleshooting Checklist 6-2 How to Use the Troubleshooting Procedure 6-4 What is the Troubleshooting Procedure? 6-4

Considerations for Using the Troubleshooting Procedure. 6-4 Performing the Troubleshooting Procedure 6-4 Troubleshooting Procedure Flowchart 6-7

No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9

Color Consistency problems 6-9

Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10

There are Smears or Scratching on the Printed Media 6-10

Parts and Diagrams 7-1

Printer Support 7-2

Right Hand Cover 7-4

Left Hand Cover 7-6

Top Cover and Deflectors 7-8

Rollfeed Module 7-10

Back Platen Assembly 7-12

Electronics Module 7-14

Power Supply 7-16

Cutter Assemblies 7-18

Ink Delivery System 7-20

Service Station and Spittoon 7-22

Service Station Holder 7-24

Pinch-Wheel Assemblies 7-26

Scan-Axis Motor 7-28

Drive Roller Encoder Sensor 7-30

Print Platen Assembly 7-32

Carriage Assembly 7-34

Vacuum Fan 7-36

Interconnect Cable 7-38

Paper-Axis Motor 7-40

Drive Roller 7-42

Miscellaneous Items 7-44

6	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Table of Contents

Removal and Installation 8-1

Introduction 8-2

Safety Precautions 8-2

Electrostatic Discharge (ESD) Precautions 8-3

Required Tools 8-3

Screw Types 8-4

Left Hand Cover 8-5

Right Hand Cover 8-7

Front Panel 8-9

Window and Top Cover 8-10

Media Deflectors 8-11

Left End Roll-Feed 8-13

Right End Roll-Feed 8-15

Back Platen 8-17

Media Sensor 8-19

Formatter 8-20

LAN Card 8-21

Spittoon 8-23

Electronics Module 8-24

Power Supply 8-27

Scan-Axis Motor Assembly 8-29

Cutter Assembly 8-32

Left Encoder Holder 8-33

Cutter Bushing 8-35

Cutter Guide Bracket 8-36

Drive Roller Encoder Sensor 8-38

Trailing Cable 8-40

Ink Supply Station 8-48

Interconnect PCA 8-50

Service Station and Aerosol Fan 8-52

Cutter Guide 8-55

Print Platen 8-56

Service Station Holder 8-57

Interconnect Cable 8-59

Ink Supply Tubes 8-60

Vacuum Fan 8-64

Pinch-Arm 8-66

Pinch-Arm Mechanism 8-67

Pinch-Arm Lever 8-69

HP DesignJets 500, 510 and 800 Series Printers Service Manual

Table of Contents

Pinch-Arm Sensor 8-71

Fork Idler, Tensioner and Idler Pulley 8-74

Encoder Strip 8-76

Carriage Assembly (Including Belt) 8-78

Paper-Axis Motor 8-84

Drive Roller 8-86

Gear Assemblies 8-92

Preventive Maintenance 9-1

Moisture on the Printer 9-2

Noisy Carriage Bushing 9-2

Belt Swelling 9-2

Cleaning the Printer 9-2

General Cleaning 9-2

Cleaning the Drive Roller/Print Platen 9-3

Scheduled Maintenance 9-3

Level of Printer Usage 9-3

Scan-Axis Maintenance 9-4

Functional Overview 10-1

Introduction 10-2

SKU Overview 10-2

Electrical System 10-3

Introduction 10-3

Hardware Description 10-3

Power Supply Unit (PSU) 10-5

Front Panel 10-6

Ink Delivery System (IDS) 10-7

Ink Supply Station (ISS) 10-7

Tubes Assembly 10-9

Service Station 10-10

Glossary

Index

8	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting 1

Introduction 1-2

Troubleshooting System Error Codes 1-3

Performing a Service Test on a Failed Assembly 1-3

Performing the Necessary Service Calibrations 1-3

Solving Print Quality Problems 1-4

The Printer does not Power ON 1-4

Cover Sensors are not Working 1-4

The Line Sensor has Problems Detecting Media 1-4

Troubleshooting Paper-Axis Shutdowns 1-5

Problems with the Vacuum Fan 1-6

Vacuum suction much lower at high altitudes 1-6

HP-GL/2 color differences in different HP DesignJet Printers 1-7

Banding at variable extreme environmental conditions 1-7

The Priming Procedure Fails 1-8

Using the Power Switch LED to Troubleshoot 1-11

Using the Boot-Up Sequence to Troubleshoot 1-13

How to Detect Problems Related to the Encoder Disk 1-17

HP DesignJets 500, 510 and 800 Series Printers Service Manual

1-1

Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Front Panel Difference for the HP DesignJet 500, 510 and 800 Series Printers

Front Panel for the HP DesignJet 500 and 800 Series

Front Panel for the HP DesignJet 510 Series

				Cancel


	Menu
				Form Feed

	Back			and cut

Enter

1-2	HP DesignJets 500, 510 and 800 Series Printers Service Manual

	Troubleshooting

	The layout shown below will be used to refer to both types of
NOTE
	front panels

Troubleshooting System Error Codes

Chapter 2 — System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

Performing a Service Test on a Failed Assembly

If possible, always perform a Service Test on the component/ assembly that you are about to replace, just to make sure that is the component/assembly that has failed.

If the test on that component/assembly passes, you should NOT replace it.

For information on the Service Tests and how to use them see Chapter 4 — Service Tests and Utilities.

Performing the Necessary Service Calibrations

Is the printer calibrated correctly after replacing a component?

Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component.

For information on the Service Calibrations and how to use them see Chapter 5 — Service Calibrations.

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1-3

Troubleshooting

Solving Print Quality Problems

The Printer contains an internal Troubleshooting procedure which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. If Print Quality is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which will determine whether the Printhead needs replacing or not after performing various levels of recovery actions.

For information on solving Print Quality problems see Chapter 6 —

Print Quality.

The Printer does not Power ON

1Check that the power cord is connected correctly to the Printer and to the Power Socket.

2Check that the Front-Panel Cable is correctly connected to the Interconnect PCA. Also make sure that the Front-Panel cable is not damaged.

3Check that the Interconnect Cable is properly connected at the both ends of the Printer.

Cover Sensors are not Working

1Check if the faulty sensor is installed correctly.

2Check if the cable for the faulty sensor is connected correctly.

3Replace the faulty Sensor (or the assembly that contains the Sensor).

The Line Sensor has Problems Detecting Media

1Check the type of media that is being used since the Line Sensor may have problems detecting transparent media or some types of Non-HP media. Try loading white HP media in to the Printer and check if the Line Sensor detects it.

2Excessive ink deposits on the Print Platen surface can fool the sensor by reflecting the light. Clean the Print Platen.

3The Line Sensor is damaged or faulty. Replace the Carriage Assembly Page 8-78.

1-4	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

Troubleshooting Paper-Axis Shutdowns

A Paper-Axis shutdown can happen when the Printer detects that the Drive Roller is not moving but at the same time power is being supplied to the Paper-Axis Motor (which should be turning the Drive Roller).

The reasons for the Paper-Axis shutdown, and their solutions, are explained as follows:

1The Paper-Axis Motor does not respond to the electrical simulation.

It is possible to determine whether the Paper-Axis is faulty by performing the Paper Advance Test (Refer to Page 4-11). The Printer will move the Motor backwards and forwards and measure directly from the Motor Encoder whether the Paper-Axis Motor responded to the force. If the Paper-Axis Motor did not respond, the solution would be to replace the Paper-Axis Motor

Page 8-84.

2The Transmission Gears, which transmit the movement to the Drive Roller, are not turning. This problem could be caused either by blockage of the gears (caused by an obstacle) or by one of the gears being damaged. To solve the problem, try the following:

Remove the Back Platen Page 8-67 and check if there are any obstacles blocking the Gears. Remove the obstacles if necessary.

Remove the Back Platen Page 8-67 and check if the

Transmission Gears are damaged. If the Gears are damaged, replace the Gear Assemblies Page 8-92.

3The Drive Roller cannot move because of an obstacle or because it is damaged. To solve the problem, try the following:

Remove the Back Platen Page 8-67 and check if there are any obstacles blocking the Drive Roller. Remove the obstacles if necessary.

Remove the Back Platen Page 8-67 and check if the Drive

Roller is damaged. If the Drive Roller is damaged, replace the Drive Roller Page 8-86.

4The Drive Roller Encoder Sensor is faulty

It is possible to determine whether the Encoder Sensor is faulty by loading a sheet of paper from the front of the Printer. If the Drive Roller is working, the sheet will be loaded correctly, and the Printer will detect that media has been loaded (using the Media Sensor). Therefore the problem must be the Encoder Sensor and the solution would be to replace the Encoder Sensor

Page 8-38.

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1-5

Troubleshooting

Problems with the Vacuum Fan

If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following:

1With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Center Platen. If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold the sheet in place (no suction), then try the following:

Check that the holes in the Center Platen are NOT blocked.

Check that the Vacuum Fan is installed correctly.

Replace the Vacuum Fan Page 8-64.

2If the Vacuum Fan held the sheet in place, but couldn’t correctly load it, then there could be a problem with the Drive Roller. In this case, replace the Drive Roller Page 8-86.

Vacuum suction much lower at high altitudes

Sometimes, at high altitudes, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing:

Ink Smearing on the Media.

Printhead crashes against the Media.

Cut Sheet loading problems (high probability).

Roll Media loading problems (low probability).

The solution to this would be to change the Vacuum force by changing the Altitude setting. This can be done via the front panelSet-up Menu / Altitude.

1-6	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

HP-GL/2 color differences in different HP DesignJet Printers

Color differences between one image printed on the HP DesignJet 500/510/800 Series and the rest of the DesignJet platforms are due to the different chemistry of the 500/510/800 series inks compared with the rest of the inks for other printers. This color variability among different HP DesignJet Series Printers has always been present. To solve the problem, try the following:

Perform the color calibration from the driver at the time of printing. However, that calibration is not very accurate but it may help in the most severe cases.

Some applications have color controls for the user to modify the image in order to obtain the desired colors.

Printing with PostScript reduces the problem significantly.

Avoid very long exposures to extreme environmental conditions after printing with glossy media (more than 12 hours at 80% humidity may result in severe changes in color).

Banding at variable extreme environmental conditions

Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following:

Perform the Accuracy Calibration in the new environmental conditions (Refer to the User’s Guide).

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1-7

Troubleshooting

The Priming Procedure Fails

When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. These Start-up Printheads are used for the priming of the tubes in the Ink Delivery System.

When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer.

The initial startup assumes that the Start-up Printheads are installed, but the Printer cannot detect them because the Printer can only detect normal Printheads. If normal Printheads are installed during the initial startup, the Printer will request the User to remove them and check if they really have been removed. It will then request the User to install the Start-up Printheads.

Also the Printer will request the User to install the Ink Cartridges if they have not been installed already. If the Ink Cartridges contain less than 20cc of ink (the Ink Cartridges are encoded with the quantity of ink remaining) they will be rejected. Normally with a new Printer this should not be a problem since the Printer comes with Ink Cartridges that are full, but there maybe cases when the Ink Supply Tubes need to be replaced, in which case half empty Ink Cartridges may be used.

Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are installed, the priming process will begin.

If the priming process is completed successfully, the Printer will directly proceed to the Printhead replacement procedure in order to replace the used Start-up Printheads with normal Printheads.

Once the priming process has started, it can fail due to 2 different problems:

The Ink Supply Tubes were not completely empty — This is the most common cause especially if the Printer has been powered ON and OFF several times with the Ink Cartridges installed since the initialization process performs at least one pumping cycle.

The Printer detects that one or more of the tubes cannot be detected as filled with ink — The most likely cause for this problem is Ink Cartridges with a faulty valve.

Even if the priming process fails, the Printer will try to verify whether the priming process has been completed by moving the Carriage to the access position and you will see the following

1-8	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

message on the Front Panel:

Unable to prepare ink system.

Open window to check SETUP printheads

Open the Window and you will see the following message on the Front Panel:

1.Lift printhead cover

2.Check if there is ink inside printhead windows

3.Press ENTER to continue

Check for ink

Open the Carriage Cover and check if there is ink inside the Start-up Printheads. On the Front Panel you will see the following question and you will need to select the answer depending on whether the Start-up Printheads were filled with ink or not:

Are all printhead windows	Menu

filled with ink?	Back


ALL with some ink		Enter
NOT all with ink

If there is ink in all of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will proceed to the Printhead replacement process.

If you select NOT all with ink the Printer will react differently depending on the source of the problem:

HP DesignJets 500, 510 and 800 Series Printers Service Manual

1-9

Troubleshooting

If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Carriage.

The Printer will request you to reseat the Start-up Printheads (or in the case of missing Start-up Printheads you should install them or order new ones) and then retry the priming process (if the priming process fails 3 times because of the same problem, it will display a System Error). In this situation, the problem could be the following:

1The Start-up Printheads were not installed correctly or they are missing (one or all of them).

2The Start-up Printheads do not work properly and do not allow air to flow (one or all of them).

3The Ink Supply Station fails to pressurize the Ink Cartridges. To check this, perform the Ink Supply Station test Page 4-6.

4The Ink Supply Tubes are blocked, preventing the ink from flowing correctly.

If a System Error is displayed, try the following:

1The Ink Cartridge valve is broken so the Ink Cartridge should be replaced.

2The Start-up Printhead is not working properly and allows ink to flow outside.

3The Ink Supply Tube is leaking.

The last 2 cases will be more obvious because there will be a lot of ink in the Printer (around 20 cc of ink). Remove the Ink Cartridges and release the Tubes Bracket from the Ink Supply Station and check if there is ink in this area.

For more information on this problem, refer to System Error 93:10 on Page 2-19.

1-10	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

	Using the Power Switch LED to Troubleshoot
	In certain circumstances the LED located in the power switch
	(located on the left hand side of the Printer) can help to troubleshoot
	the Printer. The LED can be OFF, ON or flashing and using different
	combinations can indicate different problems.
	You should only use the LED to troubleshoot when the Printer
NOTE
	does not Power up completely. The LED may flash in other
	circumstances which are completely normal and this does not
	mean that there is a problem with the Printer.

LED is OFF — This indicates that the Power Supply Unit is completely dead. Try the following:

1Check that power cord is connected correctly to the Printer and to the Power Socket. Also make sure that you firmly press the Power Switch to the ON position.

2Replace the Power Supply Unit Page 8-27.

LED is ON (all the time) — This indicates that the Main PCA is completely dead. Replace the Electronics Module Page 8-24.

LED is Flashing continuously — A problem has been detected with the previous firmware upgrade. Try resending the firmware upgrade file.

LED Flashes twice every few seconds — The Printer cannot detect

HP DesignJets 500, 510 and 800 Series Printers Service Manual

1-11

Troubleshooting

the Interconnect Cable. Try the following:

1Check that the Interconnect Cable is connected correctly to the Electronics Module and to the Interconnect PCA.

2If the Interconnect cable is connected correctly and the LED continues to flash twice then replace the Interconnect Cable Page 8-59.

LED Flashes 3 times every few seconds — The Printer cannot detect the Front Panel. Try the following:

1Check that the Front Panel is connected correctly to the Interconnect PCA.

2Check that the Interconnect Cable is properly connected at the both ends of the Printer.

3If the Front Panel is connected correctly and the LED continues to flash 3 times then replace the Front Panel Page 8-9.

4Replace the Interconnect Cable Page 8-59.

5Replace the Electronics Module Page 8-24.

LED Flashes 4 times every few seconds — This indicates that the Main PCA has failed. Replace the Electronics Module Page 8-24.

LED Flashes 5 times every few seconds — This indicates that the Main PCA has failed. Replace the Electronics Module Page 8-24.

1-12	HP DesignJets 500, 510 and 800 Series Printers Service Manual

HP DesignJets 500, 510 and 800 Series Printers Service Manual

1-13

1-14	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

Using the Formatter/Accessory Card LEDs to Troubleshoot

In certain circumstances the LEDs located in the Formatter or HPGL/2 Accessory Card can help to highlight certain failures. There are 3 LEDs, Red, Yellow and Green and using different combinations can indicate different problems.

LED’s on the HP-GL/2

Accessory Card

The LED’s on the Formatter can be seen without having to remove the Left Hand Cover.

LED’s on the Formatter

The yellow LED (normally flashing) indicates that the Formatter/ Accessory Card is alive. If it stops flashing, it means that the Formatter/Accessory Card has failed and should be replaced.

The green LED indicates that there is power being supplied to the

HP DesignJets 500, 510 and 800 Series Printers Service Manual

1-15

Troubleshooting

Formatter/Accessory Card. If the green LED is NOT lit and the LED in the Power Switch is ON, then it could mean that the Formatter/Accessory Card is badly connected or that the Printer if switched OFF. If after reseating the Formatter/Accessory Card, the problem persists, try the following:

1Switch the Printer OFF and remove the Formatter/Accessory Card BUT leaving the LAN Card installed (if available). Switch the Printer ON. If the Printer powers up correctly and the LAN Card works properly, then try step 2. If the LAN Card doesn’t work, then try step 3.

2Switch the Printer OFF and remove the LAN Card from the current slot and install the Formatter/Accessory Card in the same slot (that was previously used by the LAN Card). Switch the Printer ON and check if the green LED in the Formatter/Accessory Card is lit. If the green LED is NOT lit, it means that the Formatter/Accessory Card is faulty and should be replaced.

If the green LED is lit, then switch the Printer OFF and install the LAN Card in the vacant slot. Switch ON the Printer and check if the LAN Card works properly. If the LAN Card does NOT work, then

there is a problem with the Electronics Module and should be replaced Page 8-24.

3Switch the Printer OFF and remove the LAN Card. Switch ON the Printer and check if it initializes completely. If it initializes correctly

without any problems, then the problem could be with the Electronics Module and should be replaced Page 8-24.

4If the Printer does not even start to power up (i.e. nothing seen on the Front Panel and the LED in the Power Switch is NOT flashing) without the LAN Card nor the Formatter/Accessory Card, but the power switch LED is ON (all the time) the problem could be with the Electronics Module or the Power Supply Unit.

The red LED will flash a few times when the Printer is started up but if it stays lit (all the time) or flashes continuously, then this indicates that the Formatter/Accessory Card is faulty and should be replaced.

HP Designjet 510 Series printers will only include “HPGL/2 Accessory Card (Processor Card)” installed in the Left Slot of the Electronics Module.

1-16	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Troubleshooting

How to Detect Problems Related to the Encoder Disk

Encoder Disk

The following information will help you detect any problems related to the Encoder Disk:

Horizontal and periodic white lines, all of them with the same width depending on the failure mode. This is a clear indication that the Encoder Disk is damaged.

System Error 56:10 — This means that you have to replace the Drive Roller Encoder Sensor Page 8-38. But, if the problem persists, replace the Encoder Disk Assembly.

System Error 81:01 — This means a Paper-Axis shutdown. If this

error code appeared but was NOT caused by a paper jam, then perform the Paper Advance Test Page 4-11. If the Paper Advance Test fails during the third test, the Front Panel will display the following message:

Paper Advance test

System error 56:10

Roller encoder sensor failed

	In this case, you should replace the Drive Roller Encoder Sensor
	Page 8-38. But, if the problem persists, replace the Encoder Disk
	Assembly.
	In order to remove the Encoder Disk, you must first remove the Drive
NOTE
	Roller Page 8-86.
	Be very careful when assembling the Axle Spring because you could
	damage the Encoder Disk.
	Check that no air bubbles are trapped between the Encoder Disk and the
	hub once it is installed.

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1-17


System Error Codes	2

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-2 System Error Codes — Explanation 2-2

Accessing the Error Log Utility 2-5 01:10 2-7 01:11 2-7 01:12 2-7 01:13 2-8 02:10 2-8 02:13 2-8 03:10 2-9 04:11 2-9

05:10 Warning (Only applicable to HP DesignJet 800 Series) 2-9 05:11 2-10 08:11 2-10 11:11 2-10 11:13 2-10 12:11 2-11 21:10 2-11 21:11 2-11 22:10 2-11 41:10 2-12 41:13 2-12 42:10 2-12 43:10 2-12 43:11 2-12 56:10 2-13 56:13 2-13 61:04 2-13 61:05 2-14 64:04 2-14 71:04 2-15 71:06 2-15 72:04 2-16 73:04 2-16 79:04 2-17 81:01 2-17 81:11 2-17 85:10 2-18 86:01 2-18 86:11 2-18 86:13 2-19 87:13 2-19 93:10 2-19

HP DesignJets 500, 510 and 800 Series Printers Service Manual

2-1

System Error Codes

Introduction

System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

Continuable and Non-Continuable Error Codes

Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem.

NOTE	Even though the customer can continue working with a
	Continuable Error Code, an on-site visit should still be planned
	to troubleshoot the problem.

System Error Codes — Explanation

System Error Codes consist of 4 digits which explain which component/system is failing and what action should be taken to resolve the problem.

The following table explains the first 2 digits of the System Error Code:

Code	Component/System

01	Main PCA/Electronics Module
02	Carriage/Carriage PCA
03	Power Supply Unit
04	Network Card
05	Formatter
06	Hard Disk Drive
07	Interconnect PCA
08	Front Panel
11	Trailing Cable
12	Carriage Flex Circuit

2-2	HP DesignJets 500, 510 and 800 Series Printers Service Manual

		System Error Codes


	Code	Component/System

	17	Interconnect Cable
	21	Service Station
	22	Ink Supply Station
	23	Pressure System (APS)
	24	Ink Delivery System
	25	Spittoon
	31	Cutter
	32	Take-up Reel
	33	Sheet Feeder
	34	Dryer/Blower
	41	Paper-Axis Motor
	42	Scan-Axis Motor
	43	Vacuum Fan
	51	Window Sensor
	52	Drop Detector
	53	Media Sensor
	54	Pinch-Arm Sensor
	55	Line Sensor
	56	Drive Roller Encoder Sensor
	57	Ink Leak Detector
	58	Color Sensor
	59	Media Type Sensor
	61	Language Interpreting
	62	Input/Output through Parallel Port
	63	Input/Output through Network Card
	64	Input/Output through USB Port
	65	Input/Output
	71	Memory Management
	72	Generic Firmware
	73	Servo
	79	Assertion
	81	Media Advance
	82	Media Cut
	83	Single-Sheet Feeding
	84	Roll Feeding

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2-3

System Error Codes

Code	Component/System

85	Media-Axis Encoder Reading
86	Carriage Movement
87	Scan-Axis Encoder Reading
91	Printhead Firing
92	Servicing
93	Ink Pumping

The following table explains the last 2 digits of the System Error Code:

Code	Recovery Action	Response

00	Replace
01	Reseat/Reconnect/Clean/Adjust (manually)	Possiblefor
02	Calibrate/Adjust (using Automatic Process)
		customer to
03	Power OFF
perform
04	Upgrade System Firmware	action
05	Upgrade Driver
06	Add Accessory
07	Escalate
08	Send Plot Again
09	Wrong Part Installed
10	Replace
11	Reseat/Reconnect/Clean/Adjust (manually)
12	Calibrate/Adjust (using Automatic Process)	On-Site
13	Power OFF
visit
14	Upgrade System Firmware	required
15	Upgrade Driver
16	Add Accessory
17	Escalate
18	Send Plot Again
19	Wrong Part Installed

2-4	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error Codes

Error Log Utility

The Error Log utility contains a record of the last 10 system error codes the Printer has experienced. The purpose of this information is to:

Determine whether the Printer is experiencing repetitive failures.

Determine whether the previous problems are causing the current failure in the printer.

Determine whether there are additional symptoms to the current system error code.

The information that is stored for each error code is:

The reported System error code.

The code line in the Firmware where the error was triggered.

The date when the error code was triggered.

Accessing the Error Log Utility

1Press the ↑or ↓key until the front panel displays the Setup Menu and then press Enter.

		Menu
Set-up menu
		Back
Press ENTER for
Set-up menu	Enter

2Press the ↑ or ↓ key until the front panel highlights Log. Press the

Enter key.

Set-up menu	Menu
Expansion cards
I/O set-up		Back
front panel

Altitude = 0-1000 m.
Log		Enter

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2-5

System Error Codes

3 Press the ↑ or ↓ key until the front panel highlights Errors. Press the Enter key.

Log	Menu
		Back

Printheads
Errors		Enter

4 Press the ↑ or ↓ key until the front panel highlights the error code that you want to see information on. Press the Enter key.

Error log	Menu
Select for more info:
1 Error 21:10		Back
2 Error 01:11

3 Error 21:11
4 Error 43:10		Enter

	5 The front panel displays information on the selected item.

			Error log

			Error code: 21:10
			linefeed.c, 217
			Date: 20-Sep-01

		To view information on another Error Code, press BACK and
NOTE
		the front panel will return to the previous screen

2-6	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

System Error Codes

01:10

Electronics Module failure. The possible cause could be:

1.The Electronics Module is of the wrong type (a 16 MB Electronics Module will not work in a 24″ Model).

2.Reading, writing or initializing the EEROM failed.

3.One of the ASIC’s was not found within the Serial Bus that connects the Electronics Module to the Carriage Assembly.

4.One of the ASIC’s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly.

5.The Electronics Module is requesting a move to the Service Station while the previous move is still being completed.

6.The Electronics Module Cooling Fan has reached its current limit.

Replace the Electronics Module Page 8-24.

01:11

The Electronics Module Cooling Fan badly connected.

Reconnect the Cooling Fan (located on top of the Electronics Module). If the Cooling Fan continues to fail, check that the connector pins in the Electronics Module are NOT bent.

01:12

The EEROM is not configured correctly (the product number may be missing).

Configure the EEROM correctly using the EEROM setup utility Page 4-17.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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System Error Codes

System Error:

Problem

Description:

01:13

Electronics Module failure. The possible cause could be:

1.One of the ASIC’s in the Electronics Module is reporting that it is too hot.

2.The interruptions from the Scan-Axis servo or from the PaperAxis servo are not coming as regularly as they are expected or are coming too late.

Corrective Action: Try the following:

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, replace the Electronics Module Page 8-24.

02:10

Carriage failure. The possible cause could be:

1. The Carriage PCA is not compatible with the rest of the Printer.

2.The Carriage ASIC has problems initializing.

3.The +2.5V reference voltage generated in the Carriage PCA is out of range.

4.One of the Carriage ASIC’s cannot be found within the Serial Bus that connects the Electronics Module to the Carriage.

5.One of the Carriage ASIC’s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly.

Replace the Carriage Assembly Page 8-78.

02:13

Carriage failure. The possible cause could be:

1. One of the ASIC’s in the Carriage is reporting that it is too hot.

Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, replace the Carriage Assembly Page 8-78.

2-8	HP DesignJets 500, 510 and 800 Series Printers Service Manual

04:11

LAN Card not detected.

Power OFF the Printer and reconnect the LAN Card.

05:09 Error (Only applicable to HP DesignJet 500 and 510 Series)

Formatter installed instead of HP-GL/2 Accessory Card.

Power OFF the Printer and remove the Formatter and install the HPGL/2 Accessory Card Page 8-20.

NOTE: If this Error Code appears on a DesignJet 800 Series Printer, then the model number configured in the Printer is incorrect (the Printer thinks it’s a DesignJet 500 Series Printer). In this case reconfigure the model number Page 4-17.

05:10 Warning (Only applicable to HP DesignJet 800 Series) Formatter not detected.

Power OFF the Printer and reseat the Formatter.

05:10 Error (Only applicable to HP DesignJet 800 Series) Formatter failure.

Power OFF the Printer and replace the Formatter Page 8-20.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

2-9

System Error Codes

System Error:	05:10 Error (Only applicable to HP DesignJet 500 and 510
		Series)
Problem	HP-GL/2 Accessory Card failure.
Description:
Corrective Action:	Power OFF the Printer and replace the HP-GL/2 Accessory Card
		Page 8-20.

System Error:	05:11
Problem	Formatter not detected.
Description:
Corrective Action:	Power OFF the Printer and reconnect the Formatter.

System Error:	08:11
Problem	Front Panel cannot be detected.
Description:
Corrective Action:	Reconnect the Front Panel.

System Error:	11:11
Problem	Trailing Cable badly connected.
Description:
Corrective Action:	Reconnect the Trailing Cable correctly.

System Error:	11:13
Problem	Problem with setting the voltage of the Printheads.
Description:
Corrective Action:	Try the following:
		Check that the Trailing Cable is connected correctly at both ends.
		Replace the Trailing Cable Page 8-40.
		Replace the Carriage Assembly Page 8-78.

2-10	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error Codes

System Error:	12:11
Problem	A short detected in the Carriage Assembly.
Description:

Corrective Action: Try the following:

Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly.

Replace ALL the Printheads.

Replace the Carriage Assembly Page 8-78.

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

21:10

Service Station failure. The possible cause could be:

1.The steps counted by the Service Station motor are not consistent with the expected length of the current movement.

2.The Aerosol Fan has reached its maximum current limit.

3.The Service Station motor has shutdown because of blockage.

Replace the Service Station/Aerosol Fan Assembly Page 8-52.

21:11

Service Station cannot be detected or the Service Station is badly adjusted.

Try the following:

Reconnect the Service Station Assembly.

Reposition the Service Station trip lever.

System Error:

Problem

Description:

Corrective Action:

22:10

Ink Supply Station failure. The possible cause could be:

1. Reading, writing or initializing the backup EEROM failed.

2.One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing process while depressurizing.

Replace the Ink Supply Station Page 8-48.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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System Error Codes

System Error:	41:10
Problem	Paper-Axis Motor failure.
Description:
Corrective Action:	Replace the Paper-Axis Motor Page 8-84.

System Error:	41:13
Problem	Error in the Paper-Axis Motor Encoder quadrature.
Description:
Corrective Action:	Try the following:

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, replace the Paper-Axis Motor Page 8-84.

42:10

Scan-Axis Motor failure.

Replace the Scan-Axis Motor Page 8-29.

43:10

Vacuum Fan failure.

Replace the Vacuum Fan Page 8-64.

43:11

Vacuum Fan not detected.

Reconnect the Vacuum Fan.

2-12	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error Codes

System Error:	56:10
Problem	Drive Roller Encoder Sensor error.
Description:
Corrective Action:	Try the following:
		Replace the Drive Roller Encoder Sensor Page 8-38.
		If the problem persists, replace the Encoder Disk Assembly.

System Error:	56:13
Problem	Error in the Drive Roller Encoder Sensor quadrature.
Description:
Corrective Action:	Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and check if the Error Code has disappeared.
		If the Error Code continues, replace the Drive Roller Encoder
		Sensor Page 8-38.

System Error:	61:04
Problem	Firmware Error.
Description:
Corrective Action:	Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and check if the Error Code has disappeared.
		If the Error Code reappears, check for a new Firmware release.
		If the new Firmware release does not solve the problem, or if new
		Firmware release was not available, then contact the HP
		Response Center (or directly to the Division) supplying the
		following information:
		– Model and Serial Number of the Printer.
		– Firmware release of the Printer (use the Printer Information
		utility Page 4-27).
		– The complete Error Code information, including the linefeed
		where the error occurred (use the Error Log utility to obtain this
		information Page 2-5).

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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System Error Codes

System Error:	61:05
Problem	Error Processing Job. This Error Code only appears in HP DesignJets
Description:	800 Series, or in the HP DesignJet 500 and 510 Series with an HP-
		GL/2 card installed, when processing either a PostScript or HP-GL/2
		file.
Corrective Action:	Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and resend the file that you were trying to print.
		If the Error Code reappears after resending the file, then try
		generating the file again and try to print again.
		If the file that is causing this error is PostScript, check if it is
		Binary. If the file is Binary, use AppleTalk to send the file to the
		Printer. If AppleTalk is not being used to send the Binary file to
		the Printer, then change the PostScript settings to Binary through
		the Front Panel (Set-up menu / PS settings / Encoding / Binary).
		If the Error Code continues to reappear, check for a new release
		of the Driver.

System Error:	64:04
Problem	Firmware Error (USB Port).

Description:

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to the Division) supplying the following information:

– Model and Serial Number of the Printer.

– Firmware release of the Printer (use the Printer Information utility Page 4-27).

– The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information Page 2-5).

2-14	HP DesignJets 500, 510 and 800 Series Printers Service Manual

		System Error Codes

System Error:	71:04
Problem	Problem allocating Memory. This Error Code only appears in HP
Description:	DesignJets 800 Series, or in the HP DesignJet 500 and 510 Series
		with an HP-GL/2 card installed.
Corrective Action:	Try the following:

System Error:

Problem

Description:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

–Model and Serial Number of the Printer.

–Firmware release of the Printer (use the Printer Information utility Page 4-27).

–The complete Error Code information, including the linefeed

where the error occurred (use the Error Log utility to obtain this information Page 2-5).

71:06

Out of Memory problem. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 and 510 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file.

Corrective Action: Try the following:

Look on your computer screen for error messages; some drivers allow you to choose a different printing mode and attempt to send the file again. If necessary, select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed.

If the problem persists, you can install extra memory on the HPGL/2 Accessory Card in your printer.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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System Error Codes

System Error:	72:04
Problem	Problem in the Scan-Axis (Firmware Error).
Description:
Corrective Action: Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and check if the Error Code has disappeared.
		If the Error Code reappears, check for a new Firmware release.
		If the new Firmware release does not solve the problem, or if new
		Firmware release was not available, then contact the HP
		Response Center (or directly to the Division) supplying the
		following information:
		– Model and Serial Number of the Printer.
		– Firmware release of the Printer (use the Printer Information
		utility Page 4-27).
		– The complete Error Code information, including the linefeed
		where the error occurred (use the Error Log utility to obtain this
		information Page 2-5).

System Error:	73:04
Problem	Servo Error.

Description:

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem then replace the Electronics Module Page 8-24.

If the problem continues, contact the HP Response Center (or directly to the Division) supplying the following information:

– Model and Serial Number of the Printer.

– Firmware release of the Printer (use the Printer Information utility Page 4-27).

– The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information Page 2-5).

2-16	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error Codes

System Error:	79:04
Problem	Firmware Error.
Description:
Corrective Action:	Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and check if the Error Code has disappeared.
		If the Error Code reappears, check for a new Firmware release.
		If the new Firmware release does not solve the problem, or if new
		Firmware release was not available, then contact the HP
		Response Center (or directly to the Division) supplying the
		following information:
		– Model and Serial Number of the Printer.
		– Firmware release of the Printer (use the Printer Information
		utility Page 4-27).
		– The complete Error Code information, including the linefeed
		where the error occurred (use the Error Log utility to obtain this
		information Page 2-5).

System Error:	81:01
Problem	Paper-Axis shutdown.
Description:
Corrective Action:	If this error code appeared but was NOT caused by a paper jam, then
		try the following:
		Perform the Paper Advance Test Page 4-11.
		If the problem persists, replace the Encoder Disk Assembly.

System Error:	81:11
Problem	Paper-Axis shutdown (during the Paper Advance test).
Description:
Corrective Action:	Refer to Error Code 81:01.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

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System Error Codes

System Error:	85:10
Problem	Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot
Description:	find the zero position of the Encoder Disk.
Corrective Action:	Try the following:
		Replace the Drive Roller Encoder Sensor Page 8-38.
		If the Error Code continues, replace the Drive Roller Page 8-
		86.

System Error:	86:01
Problem	Carriage-Axis shutdown.
Description:
Corrective Action:	If this error code appeared but was NOT caused by a paper jam, then
		try the following:
		Too much friction in the Slider Rod. Enter the Printer Information
		utility ( Page 4-27) and check the Scan-Axis usage. If the
		percentage is close to 100%, then lubricate the Slider Rod.
		The Carriage is bumping into the Service Station. If the carriage
		is stuck at the right hand side of the Printer and cannot be moved
		out to the center of the Print Platen it is because the Service
		Station cannot uncap the Printheads. In this case replace the
		Service Station/Aerosol Fan Assembly Page 8-52.
		Perform the Carriage Movement test Page 4-8.

System Error:	86:11
Problem	Carriage-Axis shutdown (during the Carriage Movement test).
Description:
Corrective Action:	Refer to Error Code 86:01.

2-18	HP DesignJets 500, 510 and 800 Series Printers Service Manual

System Error Codes

System Error:	86:13
Problem	Carriage-Axis shutdown (Firmware Error).
Description:

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center (or directly to the Division) supplying the following information:

–Model and Serial Number of the Printer.

–Firmware release of the Printer (use the Printer Information utility Page 4-27).

–The complete Error Code information, including the linefeed

where the error occurred (use the Error Log utility to obtain this information Page 2-5).

System Error:	87:13
Problem	Unable to read the Carriage Encoder Sensor.
Description:
Corrective Action:	Try the following:
		Switch the Printer Off and wait a few minutes. Switch the Printer
		On again and check if the Error Code has disappeared.
		If the Error Code continues, replace the Carriage Assembly
		Page 8-78 or the Encoder Strip Page 8-76.

System Error:	93:10
Problem	Ink System startup failed (also see Page 1-8 for more information).
Description:
Corrective Action:	Try the following:
		Check for a leak in the Printer. If a leak is evident (there is ink on
		Printer components), replace the Ink Supply Tubes Page 8-60.
		Perform the Prime Tubes utility (Refer to Page 4-24) and check
		how long it takes to complete the procedure. If it takes too long to
		complete the procedure and there is no leak in the Printer, then
		replace the Ink Cartridges. If it takes a short time to complete the
		procedure, then replace the Ink Supply Tubes Page 8-60.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

2-19


Ink Supplies	3

Troubleshooting

What are the Ink Supplies? 3-2

Ink Cartridges 3-2

Printheads 3-3

Identifying the Components 3-3

General Information About the Ink Supplies 3-4

Some General Precautions When Handling the Ink Supplies 3-5

When Should You Replace the Ink Cartridges? 3-6

When Should You Replace the Printheads? 3-7

Obtaining Ink Cartridge Information 3-9

Obtaining Printhead Information 3-10

Ink Cartridge Status Messages 3-13

Ink Cartridge Status While Replacing 3-13

Printhead Status Messages 3-14

Printhead History Utility 3-15

Accessing the Printhead History Utility 3-15

Is the Printer Causing Repetitive Printhead Problems? 3-17

Is the User Replacing the Printheads too Early? 3-19

Troubleshooting Repetitive Ink Cartridge Messages 3-21

Troubleshooting Repetitive Printhead Error Messages 3-22

Printhead Error Codes 3-23

Summary of Solving Ink Supplies Problems 3-24

HP DesignJets 500, 510 and 800 Series Printers Service Manual

3-1

Ink Supplies Troubleshooting

What are the Ink Supplies?

For each of the four ink colors used in the Printer, there are two separate components: the Printhead and the Ink Cartridge. Both components are coded with an HP selection number to identify the correct replacement supplies.

Printhead	Ink Cartridge
	69cc

Ink Cartridges

The Ink Cartridges for the HP DesignJet 500, 510 and 800 Series

Printers require no maintenance or cleaning. As long as each Ink

Cartridge is inserted correctly into its slot, the ink will flow to the

Printheads.

The Ink Cartridges are number coded as follows:

HP No.10 for the Black Ink Cartridge (for the HP DesignJet 500 and 800 Series Printers only).

HP No.82 for the Black Ink Cartridge (for the HP DesignJet 510 Series Printers only).

HP No.82 for the Cyan, Magenta and Yellow Ink Cartridges.

NOTE	It is also possible to use HP No.11 Ink Cartridges for the Cyan,
	Magenta and Yellow colors. The HP No.11 Ink Cartridges
	contain 33cc of ink.
	The front panel displays the status of the Ink Cartridge. With the
	front panel, detailed information can be checked on the Ink
	Cartridges, see page Page 3-9, Obtaining Ink Cartridge Information.

3-2	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Ink Supplies Troubleshooting

Printheads

The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink. In order to know when to replace a Printhead, see page Page 3-7, When Should You Replace the Printheads?

The Printheads are number coded HP No.11 for ALL colors.

If you notice a decline in print quality such as lines or dots missing from text / graphics, go to page Page 6-4, Performing the Troubleshooting Procedure.

Identifying the Components

The following illustration will help you identify the components of the ink supplies.

HP DesignJets 500, 510 and 800 Series Printers Service Manual

3-3

Ink Supplies Troubleshooting

General Information About the Ink Supplies

For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies:

Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging.

Install Ink Cartridges and Printheads in their color-coded slots.

Follow the instructions on the front panel of the Printer during installation.

Avoid unnecessary removal of the Ink Cartridges and Printheads.

When turning off the Printer always use the power Off button located on the left hand side of the Printer. The Printheads are then stored correctly which prevents them from drying out.

The Ink Cartridges should never be removed while the Printer is printing. They should only be removed when the Printer is ready for you to replace them. The front panel will guide you through the removal and installation procedure. See page Page 3-6, When Should You Replace the Ink Cartridges?

3-4	HP DesignJets 500, 510 and 800 Series Printers Service Manual

Loading…

Источник

HP DesignJet 500 / 510 / 800 Series. Service Manual

This manual contains information necessary to test, calibrate and service:
— HP DesignJet 500 (models C7769B / C7770B)
— HP DesignJet 500PS (models C7769C / C7770C)
— HP DesignJet 500Plus – 24” Model (P/N C7769F)
— HP DesignJet 500Plus – 42” Model (P/N C7770F)
— HP DesignJet 500Mono – 24” Model (P/N C7769E)
— HP DesignJet 500Mono – 42” Model (P/N C7770E)
— HP Designjet 510 – 24” Model (P/N CH336A)
— HP Designjet 510 – 42” Model (P/N CH337A)
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— HP Designjet 510PS – 42” Model (P/N CJ997A)
— HP DesignJet 800 (models C7779B / C7780B)
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Сервисный мануал и коды на Designjet 110+, 120, 130

HP Designjet 110, 130 Service Manual

| Сообщение #1

Отправлено 23 января 2010 — 17:32

Для начала, сервисные коды на этих плоттерах вводятся при нажатой клопке повер, нажатием кнопок Ok (галочка) и Отмена (крестик):

Первый столбик обозначает кол-во нажатий кнопки отмена, второй столбик — кол-во нажатий кнопки Ok:
0 1 Usage report (распечатает информацию по распечатанным листам, колличество, качество печати, тип бумаги — 1 лист А4)
0 4 Information pages (распечатает информацию по картриджам и головкам, последние выполнение задания и ошибки — 2 листа А4, если у вас есть сетевая карта то будет 3 страницы)
1 2 NVM contents page (распечатает 16-деричные дампы (как я поняла чего то с картриджей) — 3 (или 4) листа А4)
0 3 Printhead alignment (калибровка ПГ, та же процедура, что и при установке новой ПГ — печать листа с квадратиками и галочками — от 1 до 5 листов А4, у меня почему то всегда 1)
0 5 Enable/Disable buzzer (включает, отключает звук у этого плоттера, супер штука, а оф. сервисный центр в моем городе заявил, что это нельзя сделать )
2 0 Printhead recovery 1 (Soft) (Очистка ПГ, слабая)
2 1 Printhead recovery 2 (Medium) (очистка ПГ средняя)
2 2 Printhead recovery 1 (Hard) (очистка ПГ тяжелая)
2 3 Transport position (перевод каретки в позицию для транспортировки, сама не рассматривала)
3 1 Network card reset (сброс сетевой карты, у меня на USB так что то же не проверяла)

Встречались другие коды, но при их наборе ни чего кроме установки бумаги не происходило, так что их назначение мне не понятно
странно что нет кода для печати теста ПГ

Наверх of the page up there ^
1

| Сообщение #2

Отправлено 23 января 2010 — 18:31

Slava2

возможно код проверки дюз спрятан намного дальше
Код 83 или 84 не пробовали?
Я встречал коды даже посе 11 — 4

Принтера НР400 серии, HP800 серии, 900-й, 1100-й, 1200-й,ср1700, k5400, k850, k8600 и др.
А теперь ещё и epson L800 , epson L1800.

Наверх of the page up there ^
1

| Сообщение #3

Отправлено 23 января 2010 — 19:04

Renoa

11 — 4 набрать нельзя
там если по простому, то нажимая на отмены вы набираете десятки, на Ок — еденицы (то есть любой код можно 1 кнопкой набрать, просто долго), коды больше 99 нет, следующий за ним — 1 а не сотый (и печатает соответственно статистику листов распечатанных с принтера). Возможно есть еще какой то способ вызыва системных команд.
9Х какой то точно есть (седня нашла, но там просто бумажка поставилась и ни чего он не печатал), какой точно сейчас не скажу (плоттеры на работе и список команд то же, а я дома сейчас)

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0

| Сообщение #4

Отправлено 23 января 2010 — 21:43

Renoa

а вот и ссылка на сервис мануал для принтеров указанных в заголовке темы
лично мне понравилось, как написан.
http://letitbit.net/download/2334.cd260e05…ow_end.pdf.html (вес 13 с небольшим Мб)

Наверх of the page up there ^
0

| Сообщение #5

Отправлено 24 января 2010 — 10:31

Slava2

Вещь очень полезная. Просьба к модераторам: перенесите этот файл на свой сервер, дабы со временем не затерялся.
А может даже отдельную ветку создать по НР мануалам? Крайне редко встречаются они в сети.

Принтера НР400 серии, HP800 серии, 900-й, 1100-й, 1200-й,ср1700, k5400, k850, k8600 и др.
А теперь ещё и epson L800 , epson L1800.

Наверх of the page up there ^
1

| Сообщение #6

Отправлено 24 января 2010 — 21:28

Episode

Нас помнят, пока мы мешаем другим.

Наверх of the page up there ^
0

| Сообщение #7

Отправлено 24 января 2010 — 22:54

Slava2

Renoa, где Вы нашли мануал на плоттеры? Там не было мануалов на другие НР ?

Принтера НР400 серии, HP800 серии, 900-й, 1100-й, 1200-й,ср1700, k5400, k850, k8600 и др.
А теперь ещё и epson L800 , epson L1800.

Наверх of the page up there ^
1

| Сообщение #8

Отправлено 14 апреля 2010 — 09:34

Zer-Gut

А кто нибудь пользуется HP system maintenance?
Из нее можно напечатать тестовую картинку, выровнять головы, прочистки запустить..
Что то не получается ее включить

upd: вот ссылочка на HPшном сайте с кодами
коды

HP 110+, R2400, 3хR270, c110 + DCTec sublim, Canon EOS 450D+18-55 и фикс 50-1,8II, speedlight 430 EX

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0

| Сообщение #9

Отправлено 14 апреля 2010 — 10:19

Slava2

а это что за зверь?

Цитата

А кто нибудь пользуется HP system maintenance?

где взяли? колитесь…

Принтера НР400 серии, HP800 серии, 900-й, 1100-й, 1200-й,ср1700, k5400, k850, k8600 и др.
А теперь ещё и epson L800 , epson L1800.

Наверх of the page up there ^
1

| Сообщение #10

Отправлено 14 апреля 2010 — 10:30

Zer-Gut

взять тут
HP Designjet 110 and 110 Plus System Maintenance Utility (Software)
без нее кнопка «status of my printer» на вкладке «Services» неактивна
как я понял запускает вебитерфейс для обслуживания плоттера, т.е. процесс идет через ж.. через иха сайт

Раньше точно запускал- сейчас нивкакую..
например можно распечатать такую картинку как:

HP 110+, R2400, 3хR270, c110 + DCTec sublim, Canon EOS 450D+18-55 и фикс 50-1,8II, speedlight 430 EX

Наверх of the page up there ^
0

| Сообщение #11

Отправлено 22 июня 2010 — 14:15

Renoa

Через какой сайт???7 Вы о чем? Нормально работает, могут быть проблемы под семеркой, и если у вас IE с параноей

Наверх of the page up there ^
0

| Сообщение #12

Отправлено 23 июня 2010 — 09:48

Zer-Gut

Renoa (22nd June 2010 — 04:15 PM) писал:

Через какой сайт???7 Вы о чем? Нормально работает

если запускать кнопками на панели то работает. я даже листочек с кодами распечатал и на плоттер приклеил.
Если же запускать из драйвера, то требуется подключение к интернету.
тестовую картинку вроде как кнопками с панели не запустить.

HP 110+, R2400, 3хR270, c110 + DCTec sublim, Canon EOS 450D+18-55 и фикс 50-1,8II, speedlight 430 EX

Наверх of the page up there ^
0

| Сообщение #13

Отправлено 23 июня 2010 — 16:27

Renoa

Не шутит так, прогрмама HP Designjet System Maintenance имеет веб интерфейс, она какой то сервер поднимает локальный, но ни какого подключения к инету не нужно!
у меня адрес выглядит так http://192.168.1.2:8190/MainMenu.html явно локальный адрес и порт, и инет специально отключала (фиг знает зачем и так понятно, что инетом и не пахнет)

Наверх of the page up there ^
0

| Сообщение #14

Отправлено 29 июня 2010 — 08:54

Zer-Gut

Renoa (23rd June 2010 — 06:27 PM) писал:

Не шутит так, прогрмама HP Designjet System Maintenance имеет веб интерфейс, она какой то сервер поднимает локальный, но ни какого подключения к инету не нужно!

+1
извиняйте, что ввёл в заблуждение Проверил-всё работает.
видимо у меня какие то проблемы были, что ни с интернетом ни без него не работало. сейчас вроде ок.

HP 110+, R2400, 3хR270, c110 + DCTec sublim, Canon EOS 450D+18-55 и фикс 50-1,8II, speedlight 430 EX

Наверх of the page up there ^
0

| Сообщение #15

Отправлено 28 января 2013 — 16:51

pavel.ignatenko

А не подскажите какого формата бумагу нужно ему дать, чтобы он напечатал Image Quality Test из Maintenence Utility?
А то он у меня все бумажки выплевывает. И А4 и А1, чего только не пробовали.

Спасибо.

Наверх of the page up there ^
0

| Сообщение #16

Отправлено 28 января 2013 — 20:22

pavel.ignatenko

Всё… разобрался. Нужны листы формата А4, но ОБЯЗАТЕЛЬНО в лотке.

Наверх of the page up there ^
0

| Сообщение #17

Отправлено 17 января 2017 — 18:09

s_p_a_w_n_666

Доброго времени суток! подскажите: в самом первом сообщении (где девушка описывает коды), есть сокращени «ПГ» — что такое «ПГ»?

Наверх of the page up there ^
0

| Сообщение #18

Отправлено 17 января 2017 — 19:59

nik_2

Наверх of the page up there ^
0

| Сообщение #19

Отправлено 24 января 2017 — 16:29

cannibale

а электрической принципиальной схему нигде не пролетало на 130?
Непонятно как и по чьей вине на майне оказалсь снесены напрочь 2 конденсатора и один резистор, резистор не успел потеряться, т.к. остался висеть на честном слове, а вот конденсаторов след простыл, порядковые номера элементов С5 и С6.
Пока поставил наугад, подходящие по размеру.

Canon PIXMA Pro 9000 + Epson r1800

Наверх of the page up there ^
0

| Сообщение #20

Отправлено 25 января 2017 — 16:02

cannibale

все заколосилось! конденсаторы оказались некритичными по емкости, видимо просто подтяжки.

Canon PIXMA Pro 9000 + Epson r1800

Наверх of the page up there ^
0

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