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  User’s Guide NPD4965-02 EN…
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  The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
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  User’s Guide Contents Contents Pages per sheet printing….25 Copyright and Trademarks Sharing the Product for Printing….26 Copyright and Trademarks.
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  Technical Support Web Site….67 Contacting Epson Support….67 Error Indications on the Control Panel.
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  User’s Guide Introduction Introduction Where to Find Information The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (other than Europe) ❏ Start Here (paper): Provides you with information on setting up the product and installing the software.
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  User’s Guide Introduction ❏ Microsoft ® ® Windows 7 operating system ❏ Microsoft ® ® Windows Vista operating system ❏ Microsoft ® ® Windows XP operating system ❏ Microsoft ® ® Windows XP Professional x64 Edition operating system MacOS In this manual, «Mac OS» is used to refer to Mac OS X 10.6.8 or later, macOS 11 or later.
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  User’s Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏…
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  User’s Guide Important Instructions ❏ The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.
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  User’s Guide Important Instructions “Refilling Ink” on page 31 &…
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  User’s Guide Getting to Know Your Product Getting to Know Your Product Product Parts Paper support Ink tank unit Control panel Edge guide Rear paper feed…
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  User’s Guide Getting to Know Your Product Front cover Ink reservoir tanks (Ink tanks) Print head (under this section) USB port AC inlet…
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  User’s Guide Getting to Know Your Product Guide to the Control Panel Buttons and lights Buttons Function Turns the product on or off. The P light stays on when the product is on and flashes when the product is receiving data, printing, or cleaning the print head. Resume printing after a paper out error, paper jam error, multiple-paper feed error, or ink waste pad error.
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  *2 The loading capacity for manual 2-sided printing is 15 sheets. Note: The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. “Technical Support Web Site” on page 67 &…
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  User’s Guide Paper Handling Loading Paper Follow these steps to load paper: Slide out the paper support. Slide the edge guide to the left. Fan a stack of paper, then tap it on a flat surface to even the edges. Load the paper with the printable side face up, against the right side of the rear paper feed.
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  User’s Guide Paper Handling Slide the edge guide against the left edge of the paper, but not too tightly. Note: ❏ Leave enough space in front of the product for the paper to be fully ejected. ❏ Do not load paper above the H arrow mark inside the edge guide. “Selecting Paper”…
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  Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions.
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  Print Click Print on the File menu of your application. Epson Printer Utility 4 Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility.
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  User’s Guide Printing Basic Operations Basic printing Note: ❏ Before you print, load paper properly. “Loading Paper” on page 14 & ❏ Refer to the section below for the printable area. “Printable area” on page 64 & ❏ After completing the settings, print one test copy and examine the results before printing an entire job. Basic product settings for Windows Open the file you want to print.
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  User’s Guide Printing Click OK to close the printer settings window. Note: To make changes to advanced settings, refer to the relevant section. Print your file. Basic product settings for Mac OS Note: Screen shots of the printer driver windows in this section are from Mac OS X 10.7. Open the file you want to print.
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  Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
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  Note: You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the product. Access the EPSON Status Monitor 3. “For Windows” on page 53 & Click the Print Queue button. The Windows Spooler appears.
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  User’s Guide Printing OS X Mountain Lion (10.8) or later Click the button to cancel the print job. Other Options Product presets (for Windows only) Printer driver presets make printing a snap. You can also create presets of your own. Product settings for Windows Access the printer settings.
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  ❏ The surface of the paper may be smeared during 2-sided printing. ❏ This feature is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
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  User’s Guide Printing Fit to page printing Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver. Note: This feature may not be available at some settings. Product settings for Windows Access the printer settings.
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  User’s Guide Printing Pages per sheet printing Lets you use the printer driver to print two or four pages on a single sheet of paper. Note: This feature may not be available at some settings. Product settings for Windows Access the printer settings. “Accessing the printer driver for Windows”…
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  User’s Guide Printing Sharing the Product for Printing Setup for Windows These instructions tell you how to set up your product so other users on the network can share it. First you will set up the product as a shared printer on the computer directly connected to it. Then you will add the product to each network computer that will access it.
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  User’s Guide Printing Windows XP: Right-click the icon for your product, then click Sharing. Select Share this printer, then type a Share name. Note: Do not use spaces or hyphens in the share name. If you want to automatically download printer drivers for computers that are running different versions of Windows, click Additional Drivers and select the environment and the operating systems of the other computers.
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  User’s Guide Printing Windows 10: Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Windows 8: Select Desktop, Settings charm, and Control Panel. Then select Devices and Printers from the Hardware and Sound category.
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  User’s Guide Printing Note: Depending on the operating system and the configuration of the computer to which the product is connected, the Add Printer Wizard may prompt you to install the printer driver from the product software disk. Click the Have Disk button and follow the on-screen instructions.
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  T6642 Magenta T6643 Yellow T6644 Important: Use of genuine Epson ink other than specified could cause damage that is not covered by Epson’s warranties. Color Black, Cyan, Magenta, Yellow Temperature Storage: -20 to 40 ˚C (-4 to 104 ˚F) 1 month at 40 ˚C (104 ˚F) Freezing:* -16 ˚C (3.2 ˚F)
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  “Ink Bottles Information” on page 30 & ❏ Epson recommends the use of genuine Epson ink bottles. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior.
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  Ink bottle specifications ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Some ink is consumed in the initial charging. In order to produce high quality printouts, the print head in your product will be fully charged with ink.
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  User’s Guide Refilling Ink Ink can be refilled at any time. Remove the cap of the ink tank. Note: ❏ Be careful not to spill any ink. ❏ Make sure that the color of the ink tank matches the ink color that you want to refill. Snap off the top of the cap, remove the cap of the ink bottle, remove the seal from the bottle, and then close the cap.
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  User’s Guide Refilling Ink Note: Do not dispose of the top of the cap. If any ink remains in the ink bottle after refilling the tank, use the top of the cap to seal the ink bottle cap. Refill the ink tank with the correct colored ink up to the upper line on the ink tank. Note: If any ink remains in the ink bottle after filling the ink tank up to the upper line, install the cap securely and store the ink bottle upright for later use.
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  Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the rear paper feed. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS” on page 17 &…
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  User’s Guide Maintaining Your Product and Software Using the control panel Follow the steps below to check the print head nozzles using the product buttons. Make sure that no warnings or errors are indicated in the control panel. Turn off the product. Make sure that A4-size paper is loaded in the rear paper feed.
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  Follow the steps below to clean the print head using the Head Cleaning utility. Make sure that no warnings or errors are indicated in the control panel. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS” on page 17 &…
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  User’s Guide Maintaining Your Product and Software Make sure that no warnings or errors are indicated in the control panel. Hold down the y button for three seconds. The product starts cleaning the print head and the P light begins flashing. When the P light stops flashing, print a nozzle check pattern to confirm that the head is clean.
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  Follow the steps below to clean the paper guide using the Paper Guide Cleaning utility. Make sure that no warnings or errors are indicated in the control panel. Make sure A4-size paper is loaded. Access the Epson Printer Utility 4 dialog box. “Accessing the printer driver for Mac OS” on page 17 &…
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  ❏ This function effects the service life of the ink pads. Ink pads reach their capacity earlier by running this function. Contact Epson Support or an authorised Epson service provider to request replacement before the end of their service life. It is not a user-serviceable part.
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  User’s Guide Maintaining Your Product and Software Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS” on page 17 & Click the Power Ink Flushing icon. Follow the on-screen instructions. Saving Power The product enters sleep mode or turns off automatically if no operations are performed for a set period.
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  You can check the number of sheets of paper fed from the printer driver. Click the Printer and Option Information button on your printer driver’s Maintenance window (for Windows) or on the Epson Printer Utility 4 (for Mac OS). Cleaning the Product Cleaning the exterior of the product To keep your product operating at its best, clean it thoroughly several times a year by using the following instructions.
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  User’s Guide Maintaining Your Product and Software Cleaning the interior of the product To keep your print results at their best, clean the roller inside by using the Paper Guide Cleaning utility. “Cleaning the Paper Guide” on page 39 & Caution: Be careful not to touch the parts inside the product.
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  User’s Guide Maintaining Your Product and Software Remove all paper and close the paper support extension. Remove the paper support, and then take it apart.
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  User’s Guide Maintaining Your Product and Software Open the front cover. Secure the print head with a tape, as shown below. Close the front cover and secure it with a tape. Make sure to close the cap onto the ink tank securely. Place the printer in the plastic bag and fold it closed.
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  User’s Guide Maintaining Your Product and Software Pack the printer in its box using the protective materials.
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  If print quality has declined the next time you print, clean and align the print head. Checking and Installing Your Software Checking the software installed on your computer To use the functions described in this User’s Guide, you need to install the following software. Epson Driver and Utilities…
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  Insert the product software disk that came with your product and select the software you want to install on the Software Select screen. If you are using Mac OS, or if your computer does not have a CD/DVD drive, go to the following Epson website to download and install the software.
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  User’s Guide Maintaining Your Product and Software For Windows Note: ❏ For Windows 10, 8, 7and Vista, you need an administrator account and password if you log on as a standard user. ❏ For Windows XP, you must log on to a Computer Administrator account. Turn off the product.
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  Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user.
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  & Maintenance The product’s ink pad* is nearing or at the end of Contact Epson or an authorised Epson service its service life. provider to replace the ink pad. If the ink pad has not reached the end of its service life, you can resume printing by pressing the y button.
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  The need for replacement of the pad does not mean that your product has ceased to operate in accordance with its specifications. The product will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service…
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  If a problem occurs while printing, an error message will appear in the status monitor window. If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the product’s ink pads are saturated, the product stops and Epson support is required to continue printing.
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  When you access EPSON Status Monitor 3, the following window appears: Note: If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
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  User’s Guide Troubleshooting for Printing Click the EPSON Status Monitor icon. The EPSON Status Monitor appears. Paper Jams Caution: Never touch the buttons on the control panel while your hand is inside the product. Important: Be careful not to pull the cables or ink tubes, or touch other components inside the product unnecessarily. Otherwise, ink may leak or the product may be damaged.
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  User’s Guide Troubleshooting for Printing Remove all of the paper inside, including any torn pieces. Close the front cover and press the y button. Preventing paper jams If your paper jams frequently, check the following. ❏ The paper is smooth, not curled or wrinkled. ❏…
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  ❏ If you have not used the product for a long time, use the Power Ink Flushing utility of the printer driver. “Replacing Ink inside the Ink Tubes” on page 40 & ❏ Try to use genuine Epson ink bottles. Vertical banding or misalignment ❏ Make sure the printable side of the paper is face up in the rear paper feed.
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  “Replacing Ink inside the Ink Tubes” on page 40 & ❏ Try to use genuine Epson ink bottles and paper recommended by Epson. Blurry or smeared print ❏ Try to use genuine Epson ink bottles and paper recommended by Epson.
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  User’s Guide Troubleshooting for Printing ❏ Run the Print Head Alignment utility. “Aligning the Print Head” on page 38 & ❏ If the paper is smeared with ink after printing, clean the interior of the product. “Cleaning the interior of the product” on page 43 &…
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  User’s Guide Troubleshooting for Printing Blank pages print ❏ Check the ink tank. If the tank is empty, refill the ink immediately and run the Head Cleaning utility. “Cleaning the Print Head” on page 36 & ❏ Make sure the printer driver settings are appropriate for the paper size you are using. For Windows, check the Main window.
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  User’s Guide Troubleshooting for Printing Paper Does Not Feed Correctly Paper does not feed Remove the stack of paper and make sure of the following: ❏ The paper is not curled or creased. ❏ The paper is not too old. See the instructions that came with the paper for more information. ❏…
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  User’s Guide Troubleshooting for Printing ❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper. Note: Store any unused paper in its original packaging in a dry area. The Product Does Not Print All lights are off ❏…
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  User’s Guide Product Information Product Information System Requirements For Windows System PC Interface Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 or later (32-bit, 64-bit) Windows XP SP3 (32-bit), Windows XP Professional x64 Edition SP2 For Mac OS System PC Interface Mac OS X 10.6.8 or later, macOS 11 or later…
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  Note: ❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
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  User’s Guide Product Information Mechanical Dimensions Storage Width: 461 mm (18.1 inches) Depth: 215 mm (8.5 inches) Height: 130 mm (5.1 inches) Printing Width: 461 mm (18.1 inches) Depth: 284 mm (11.2 inches) Height: 285 mm (11.2 inches) Weight Approx. 2.4 kg (5.3 lb) without the ink and the power cord. Electrical 100-240 V Model 220–240 V Model…
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  The following model is CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity B521E Interface…
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  Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a…
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  ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg…
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  World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Center Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏…
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  ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline Phone: +62-1500-766 Fax: +62-21-808-66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt.
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  Kelurahan Sempaja Selatan escsmd@epson-indonesia.co.i Kecamatan Samarinda UTARA — SAMARINDA — KALTIM escsmd.support@epson-indo nesia.co.id SURABAYA Epson Sales & Service Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Surabaya (barat) Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indone Pakis, Surabaya — 60225 sia.co.id sby-admin@epson-indonesia.
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  EPSON SERVICE Jl. Tuparev No. 04 (Depan Hotel Apita) 0231- 8800846 CENTER Cirebon Cirebon, JAWA BARAT cbn-technical@epson-indone sia.co.id CIKARANG EPSON SALES AND Ruko Metro Boulevard B1 Jababeka 021- 89844301 / 29082424 SERVICE CIKARANG cikarang — Jawa Barat, ckg-admin@epson-indonesia. co.id ckg-technical@epson-indone sia.co.id…
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  User’s Guide Where To Get Help Province Company Name Address Phone E-mail JAKARTA EPSON SALES AND CIBIS Business Park Tower 9 LT. 021- 80866777 SERVICE CILANDAK MEZZANINE, Jalan TB Simatupang esscibis.support1@epson-ind No.2, Jakarta Selatan — DKI JAKARTA onesia.co.id 12560 esscibis.support2@epson-ind onesia.co.id…
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  Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: World Wide Web https://www.epson.com.ph/…
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  Nozzle check………………35 uninstalling………………48 Mac OS………………35 product buttons…………….36 Windows………………35 Enlarging pages…………….24 Epson paper…………………13 Pages per sheet printing…………..25 Errors Paper print………………..53 Epson special paper…………..13 feeding problems…………….61 jams………………..55 loading………………14 loading capacity…………….13 Fit to page printing……………..24 printable area…………….64 specifications…………….64 wrinkling………………61 Paper guide cleaning………………39 Head cleaning…
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  Technical support…………….67 preset………………..22 Text shortcut………………22 printing documents…………..18 text………………..18 Trademarks………………2 Problems Transporting product…………..43 banding………………57 blank pages………………60 blurry prints……………..58 contacting Epson…………….67 diagnosing………………53 incorrect characters…………..59 connecter………………66 incorrect colors…………….58 margins………………59 mirror image…………….59 paper feeding…………….61 paper jams………………55 Windows print………………..53 accessing product settings…………16 print speed……………….60 checking product status………….53…

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