Мануал для плоттеров hp

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  HP DesignJet 700 Plotter HP DesignJet 750C Plus Plotter User’s Guide…
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  Printed in Europe AutoCAD is a trademark of Customer re-order number AutoDesk Inc. C4705-60021 Bi-Tronics, HP-GL and HP-GL/2 are trademarks of Hewlett-Packard Company. Macintosh is a product of Apple Computer Inc. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
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  C4705-90031 English User’s Guide HP DesignJet 700 Plotter HP DesignJet 750C Plus Plotter C4705A, C4706A, C4708A and C4709A…

• Page 5: Finding Information

  Finding Information This User’s Guide for the HP DesignJet 700 and 750C Plus plotters contains the following types of information: Set Up Maintenance Troubleshooting Reference Material. To help find specific information, a comprehensive table of contents is provided at the front and an alphabetical index is provided at the back.

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  Where To Find the Most Commonly Needed Information To find how to … Install the plotter Connect the plotter Choose media Load media Replace the cartridges See the plotter’s current configuration Clear a media jam Solve print quality problems Interpret a front-panel message Order accessories To find any other information …

• Page 7: Table Of Contents

  Contents Finding Information ……..Welcome .

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  Contents 3 Working with Media and Cartridges Choosing Media ……….Five Important Points about Media Types Supported Media Types .
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  4 Controlling the Page Format Page Size …………Do You Need to Adjust the Page Size in the Front Panel? To Adjust the Page Size from the Front Panel Page Size and Clipped Plots…
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  To Prioritize a Page in the Queue To Delete a Page from the Queue To Make Copies of a Page in the Queue To Replot an Image Using the Plotter’s Memory (DesignJet 700) Avoiding Media Waste by Nesting Pages (Roll Media Only) What Is Nesting? .
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  To Upgrade Your Plotter with a Network Interface HP JetDirect Print Server ……..
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  Contents 9 Troubleshooting Using the Documentation to Help Solve Problems Locating the Source of the Problem Solving Media-Handling Problems If the Front Panel Keeps Telling you Media Is Misaligned or ositioned……….. . . If Media Crumples when you Load It If Plots Do Not Feed Out Properly From the Plotter If The Automatic Cutter Does Not Cut Immediately When a Plot Has…
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  If the Plotter Produces a Black and White Plot When You Expected a Color Plot (DesignJet 750C Plus) ……..If the Plotter Has Printed a Different Plot Than the One You Were Expecting .
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  ……….HP-GL/2 and HP RTL Programming Information…

• Page 15: Welcome

  750C Plus disposable print cartridge The HP DesignJet 700 will print only in black. It uses a single cartridge, containing black ink, two of which are supplied with your plotter. The HP DesignJet 750C Plus will print in color or black. Your plotter uses a set of four disposable print cartridges: yellow, cyan, magenta and black.

• Page 16: Print Quality

  Translucent bond Natural tracing paper Vellum 750C Plus Coated paper (one roll is supplied with your plotter) Heavy coated paper Matte and clear film. In addition for the HP DesignJet 750C Plus: 750C Plus High-gloss and semi-gloss photo paper High-gloss film.

• Page 17: User Interface

  – the key is to use the correct driver for the combination of your application software and your plotter, and to be confident that it is configured correctly. Two types of HP drivers are supplied with your plotter: One or more for AutoCAD users, One for users of Microsoft These drivers come with printed and on line documentation to help you install and configure them correctly.

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  A PostScript upgrade kit (including a ROM SIMM for the plotter and an Adobe PostScript driver for your software). A network interface card (the HP JetDirect Print Server). 1 Note that there is not a one-for-one relationship between the plotter’s memory and the maximum size of file that it can plot.

• Page 19: Front View

  Welcome Front View Window Print Cartridge(s) (Inside) Front Panel Display Front Panel Media Lever Media-Entry Slot ON/OFF Switch Roll Cover Media Bin 1835 xvii…

• Page 20: Rear View

  Welcome Rear View Parallel-Interface Serial-Interface Slot For Optional Network Interface Socket For Power Cord Pocket For Quick Reference Guide And Media Knife Slots For Memory Expansion Modules and Upgrades (Behind Cover Plate) 1844 xviii…

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  Fast Track ……… Set Up Checklist .

• Page 22: Setting Up The Plotter

  You want English as the language of the front-panel display and of the plotter’s internal plots. You are experienced at installing printers or plotters. You don’t want to add extra memory. For the HP DesignJet 700: You are going to use roll media. For the HP DesignJet 750C Plus: 750C Plus You are going to use roll media and print in color.

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  Close the plotter’s window and let the plotter run its automatic cartridge-alignment procedure. Switch off the plotter and your computer, connect the interface cable, and then switch them on again. Choose your driver disk(s), read the instructions on the label, and follow any printed instructions accompanying the disks.

• Page 24: Set Up Checklist

  Setting Up the Plotter Set Up Checklist Set Up Checklist You should already have unpacked and assembled the plotter, following the Assembly Instructions in the box. Now you can set up the plotter, using the checklist below as you complete each task explained in this chapter. Task Check that you have all the items required.

• Page 25: Task 1: Check That You Have All The Items Required

  However, different power cords (international options) are available. If necessary, contact your dealer or HP Sales and Support Office. A roll of HP Opaque Bond Paper (for the HP DesignJet 700) A roll of HP Coated Paper (for the HP DesignJet 750C Plus)

• Page 26: Task 2: Install Memory Expansion Modules (Optional)

  Supported sizes are 4 MB, 8 MB, 16 MB and 32 MB. So the maximum standard memory for your plotter is: 750C Plus For HP part numbers, see page 11-14. Make sure that the plotter is switched OFF and that neither the power cord nor an interface cable is connected.

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  Setting Up The Plotter Task 2: (Optional) Install Memory Expansion Modules Using a flat-blade screwdriver, unscrew the cover plate at the back of the plotter, and remove it. Unscrew only the four screws on the cover plate. Cover plate The two slots on the right are for memory expansion modules. Use slot 3 first, and then slot 4.
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  Setting Up the Plotter Task 2: (Optional) Install Memory Expansion Module Before handling a memory module, either put on a grounding wrist strap and C A U T I O N attach the end to the metal chassis of the plotter, or touch the outer metal surface of the plotter with your hand.

• Page 29: Task 3: Switch On And Change The Language From English (Optionally)

  Task 3: Switch On and (Optional) Change the Language From English Task 3: Switch On and Change the Language From English (Optional) The plotter’s front-panel menus and all the plotter’s sample plots are available in the following languages and Spanish. By default, the language is English. Be sure that the power cord supplied with your plotter matches your ac power W A R N I N G connection requirements.

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  Setting Up the Plotter Setup Task 3: Switch On and (Optional) Change the language From English If English not OK Hold down the or if you want pushing the power switch. to change the language Press and hold Switch on Release the screen.

• Page 31: Task 4: Load Media

  – for example, opaque bond (plotter paper) for the DesignJet 700 or coated paper for the DesignJet 750C Plus, as this necessary for the alignment procedure. A roll of suitable HP Media is supplied with your plotter.

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  Setting Up the Plotter Task 4: Load Media Remove the new roll from its wrapping. Remove the end cap from the top of the spindle, and slide the new roll onto the spindle. The leading edge of the media must wind clockwise. If the media stop falls off, push it back in until it snaps into position.
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  Insert the spindle so that the large media stop (A) is to the right and the small end cap (B) to the left. Push in firmly on both ends. Be sure the media remains flush against the media stop. The relationship of the media to the roller must be as shown in the diagram above.
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  Setting Up the Plotter Task 4: Load Media The media cutting knife used in the next step is sharp. Make sure the plotter’s W A R N I N G wheels are locked. Keep fingers clear of the cutting path. Keep media cutting knife away from children.
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  Pull the media towards you and, holding it from the sides, align its right edge with the perforated line on the entry platen. Insert the leading edge into the plotter, until the page buckles slightly. Let go of the media when the plotter begins to pull it in. Press the key next to the front-panel display to indicate you are loading a roll.
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  Setting Up the Plotter Task 4: Load Media Press the then press the (if you are using the roll supplied with the plotter, scroll to 750C Plus (if you are using the roll supplied with the plotter, scroll to 1-16 key until the display shows the type of media you are loading and key.
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  11 a When the front panel instructs you, lift the media lever. Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media so that they are flush with the edges of the roll.
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  Setting Up the Plotter Task 4: Load Media To Load a Sheet You can load a sheet in either portrait or landscape orientation. (Your choice of orientation is significant when sending a plot from your software, but for the moment it doesn’t matter.) Printing will be on the underside.
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  Press the key next to the front-panel display to indicate you are loading a sheet. Sheet load ––––––––> Roll load ––––––––> Press the key until the display shows the type of media you are loading (if you are using regular plotter paper, scroll to scroll to ), and then press the Coated paper…

• Page 40: Task 5: Load The Print Cartridge(S)

  11-15, and samples of which are supplied with the plotter. The HP DesignJet 700 is supplied with two black cartridges (one is a spare cartridge). The HP DesignJet 750C Plus is supplied with five cartridges: 750C Plus –…

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  Do not touch the stainless steel strip that runs the length of the plotter behind W A R N I N G the cartridge carriage; its edge is very sharp. Keep hair, jewelry, clothing, and foreign objects away from the plotter mechanisms. Press the to come to a complete stop next to the front panel.
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  Setting Up Your Plotter Task 5: Load the Print Cartridge(s) For each cartridge in the set: Take the cartridge out of its box. Remove the colored protective tape and tab from the cartridge’s nozzles. For the 750C Plus, match the color of the cartridge’s label with the color of the dot above the stall.
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  Setting Up Your Plotter Task 5: Load the Print Cartridge(s) When the cartridges are successfully installed, the plotter automatically runs the cartridge alignment procedure. When the front-panel displays STATUS / Ready the procedure is complete. You can throw away the small print produced during the cartridge alignment procedure.

• Page 44: Task 6: Print A Demonstration Plot (Optional)

  Setting Up the Plotter Task 6: (Optional) Print a Demonstration Plot Task 6: Print a Demonstration Plot (Optional) Before you connect your plotter to a computer, it is a good idea to print one of the internal sample plots. This ensures that the plotter itself is operating properly. If media is not already loaded, load a roll or a sheet, as explained earlier in task 4.

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  On the front-panel display, go to Ready Press Enter Queueing & Nesting Press Demos Press Enter 750C Plus Palette Press Enter to choose this or Samples Press Enter to choose this or Menu Press Enter 750C Plus Palette prints the accesses a list of sample demonstration plots stored in the plotter’s Samples firmware.
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  On sheet media, wait until the ink is dry, if necessary (see the front-panel display for an ink-drying message), and then gently pull the sheet out from the plotter. On HP Coated Paper you don’t need to wait at all. Examine the plot, with the following questions particularly in mind:…

• Page 47: Task 7: Connect The Plotter To Your Computer

  You can connect your plotter directly to a Local Area Network using an optional network interface card such as the HP JetDirect Print Server. Depending on your needs, you may want to use the network interface instead of, or in addition to, the parallel and serial interfaces.

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  Choose an interface cable. A list of recommended HP cables for various computers starts on page 11-8. IMPORTANT To achieve the best performance from your plotter, we recommend you only use genuine Hewlett-Packard interface cables, whose reliability and performance have been thoroughly tested to give trouble-free performance.

• Page 49: Task 8: Configure The Interface (Serial Interface Users Only)

  Task 8: (Serial Interface Users Only) Configure the Interface Task 8: Configure the Interface (Serial Interface Users Only) The following table shows the settings available for the plotter’s serial interface parameters, the factory defaults and the most likely requirements for different computers.

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  Setting Up the Plotter Task 8: (Serial Interface Users Only) Configure the Interface To Change the Plotter’s Serial Interface Settings Through the front-panel display, you can create and save two sets of configurations for the serial interface, called Configurations A and B. By default they are set to the factory defaults shown in the table on page 1-29.
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  Task 8: (Serial Interface Users Only) Configure the Interface On the front-panel display, change the STATUS Ready Press Enter SHORT MENUS Queueing & Nesting Press SHORT MENUS Demos Press UTILITIES Menu mode=Short Press Enter MENU MODE Short* Press MENU MODE Full Press Enter UTILITIES…
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  Setting Up the Plotter Task 8: (Serial Interface Users Only) Configure the Interface Get to the routine for defining a new serial configuration. FULL MENUS Utilities Press FULL MENUS I/O setup Press Enter I/O SETUP Modular Press I/O SETUP RS–232–C Press Enter RS–232–C Config=Factory…
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  Task 8: (Serial Interface Users Only) Configure the Interface Configure the serial interface to match your software configuration. CONFIG A Baudrate=9600 Press Enter BAUDRATE 9600* Press BAUDRATE 19200 Press Enter CONFIG A Baudrate=19200 Press CONFIG A parity=None(0) Press Enter PARITY none(0)* Press PARITY…
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  Setting Up the Plotter Task 8: (Serial Interface Users Only) Configure the Interface Switch to the new configuration. RS–232–C Config=Factory Press Enter CONFIG Factory* Press CONFIG Config A Press Enter RS–232–C Config=A Press Previous until you return to … 1-34 STATUS Ready…

• Page 55: Task 9: Set Up Your Software

  Task 9: Set Up Your Software This section gives a simple overview of the software-configuration tasks you need to perform and is designed for those users unfamiliar with this type of task. It also points to documents containing detailed, application-specific advice. More experienced users may prefer to go straight to those documents.

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  IMPORTANT In most cases these settings will override any settings you make on the front panel of the plotter. 1-36 Printer setup (in Microsoft Windows applications) or CONFIG / Add a Plotter Printer type…
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  Driver for Microsoft Windows 95 and 3.1 Applications PostScript Upgrade Kit Macintosh HP JetDirect Print Server Macintosh Unix These items are updated from time to time. For details of which software versions are supported, see the documentation included with them.

• Page 58: Other Applications

  The device list in your software may not be up to date with the latest plotters available. If the HP DesignJet 700 or HP DesignJet 750C Plus is not quoted by name in your application’s device list, select an alternative plotter as follows:…

• Page 59: Task 10: Print A Test Plot

  Task 10: Print a Test Plot The sample plots explained in task 6 simply verify the operation of the plotter itself. Having connected the plotter to your computer and configured the drivers or other software for your requirements, you should now be in a position to send a test plot using one of your own files.

• Page 60: Extra Tips For Unix Users

  Setting Up the Plotter Extra Tips For UNIX Users Extra Tips for UNIX Users Which Interface? You can connect the plotter to your workstation in one of two ways: Via the UNIX print-spooling system, using any of the interfaces: network, parallel or serial Directly using the serial interface The print-spooling system is recommended, so that printing takes place in the…

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  You must assign a /etc/printcap name to each printer or plotter managed by the print spooler. Refer to the example below if you need help completing this step. Add these lines to your…
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  Make sure the plotter’s baud rate is 9600 and parity is even. Example 3: Configuring the SunOS 4.1.3 print spooler for Sun SPARCstations (HP JetDirect Print Server) See the Configuration Guide shipped with the HP JetDirect Print Server. 1-42 file if:…
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  Item Select Printer Name: For example, HP DesignJet 700 or HP DesignJet 750C Plus, de ending on the lotter you have HP DesignJet 750C Plus depending on the plotter you have purchased Printer Type: Other, and set it to Unknown…
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  1-44…
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  The Front Panel ……..The Display Section .

• Page 66: The Front Panel

  Learning How To Use the Front-Panel Display The Front Panel The Front Panel The front panel of the HP DesignJet 700 and 750C Plus plotters is shown below: 750C Plus Display section Plotting mode keys Action keys Display section Plotting mode keys…

• Page 67: The Display Section

  The purpose of this tutorial is to explain the use of the display section. The other sections and their use are described later in this manual. The display section is used primarily for setting the plotter’s configuration, so, before the tutorial, print the current configuration. You can then return to this afterwards.

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  Learning How To Use the Front-Panel Display The Front Panel The display can show two lines of text and is used for displaying: Menus, for example UTILITIES Menu mode=short In this case, you can use the display keys to navigate the menu system and select menu options.

• Page 69: Printing The Menus Plot

  Printing the Menus Plot You can see the complete menu structure available on the plotter by printing the Front Panel Menus plot. To help you understand the menu structure and how to navigate it, print it now Check that media is loaded. See page 3-10 for loading information. Select the Menu option from the…

• Page 70: Entering The Menu System

  Learning How To Use the Front-Panel Display Entering the Menu System Entering the Menu System With a STATUS screen displayed, for instance: STATUS Ready press the Enter key. Either the SHORT MENUS screen: SHORT MENUS Queueing & Nesting or the FULL MENUS screen: FULL MENUS Queueing &…

• Page 71: Navigating The Menu System

  Navigating the Menu System Once in the first-level menu, you navigate the system using the display keys. Press Previous to display the previous menu level, without changing any menu selections (equivalent to moving left [ ] one column in the Front-Panel Menus plot). Press to scroll up, or to scroll down…

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  Learning How To Use the Front-Panel Display Navigating the Menu System Use this example to practice navigating the menu system. It assumes that you have entered the menu system from the change the Merge setting in Pen settings excerpt of the Front-Panel Menus plot below correspond to the numbered instructions.

• Page 73: Menu Graphics Used In This Manual

  Menu Graphics Used in this Manual At the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, when you need to use the menu system, a simple menu graphic will appear in the left margin giving a concise explanation of how to navigate to the exact place.

• Page 74: Other Types Of Screens

  Learning How To Use the Front-Panel Display Other Types of Screen Other Types of Screens Other screen, such as those displayed for selecting media type during media loading: SELECT MEDIA Opaque bond or for changing the language: LANGUAGE English are in fact further examples of selection menus which are not part of the main menu system.

• Page 75: Examples

  Examples Example 1: Changing Margins In the section of this manual that describes how to adjust the page margins, the Page format icon on the left is shown, indicating that you should go to the follows. Margins Full menu mode With the STATUS Default: Normal…

• Page 76: Example 2: Changing The Drying Time

  Learning How To Use the Front-Panel Display Examples Press the key twice, or the key twice, to display the required option. Press the Use the required is displayed, press the Margins Example 2: Changing the Drying Time The section on adjusting the drying time, to suit different environmental Device setup conditions, contains the icon shown on the left, indicating that you should go to the DRYING TIME…

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  (If the display is in short menu mode, you will Enter notice that the screen shown after instruction this point, so go to instruction 5.) DEVICE SETUP Lang=7586, HP–GL/2 Press the key once, or the key 4 times, to display the required option. DEVICE SETUP Drying time=Normal Press the…
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  2-14…

• Page 79: Working With Media And Cartridges

  Choosing Media ……..Caring For Your Media .

• Page 80: Choosing Media

  Most media types are supported , However the quality of some plots may not be as good if you do not use HP media. For media details, see the table on page 3-5. Whenever you load a roll or a sheet, the plotter’s front-panel display prompts you to specify which media type you are loading.

• Page 81: Supported Media Types

  High-gloss white film 750C Plus From time to time, new media types may become available. For up-to-date information, please contact your HP dealer or local HP Sales and Support Office. Working With Media and Cartridge(s) Commercial Name of HP Media…

• Page 82: Physical Characteristics Of Media Types

  Working With Media and Cartridge(s) Choosing Media Physical Characteristics of Media Types Media Type on the Media Type on the Front-panel Display Opaque bond Translucent bond Natural tracing paper Vellum Coated paper Heavy coated paper Matte film Clear film High-gloss photo 750C Plus Semi-gloss photo High-gloss film…

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  Working With Media and Cartridge(s) Choosing Media Cost (Relative to Recommended for Each Other) Color? CAD drawings only Moderate CAD drawings only HP media only HP media only Moderate Low / moderate Moderate High High High High High…

• Page 84: Combinations Of Media Type And Print Quality

  Working With Media and Cartridge(s) Choosing Media Combinations of Media Type and Print Quality The table below shows that some combinations of media type and print quality are not recommended. Media Type on the Front Panel Display Opaque bond Translucent bond Translucent bond 750C Plus Natural tracing paper…

• Page 85: Typical Media Type Choices By Application

  Typical Media Type Choices by Application Application Drafts Final versions Archives Diazo reproductions CAD = Computer-Aided Design Working With Media and Cartridge(s) Typical Choice of Media Opaque bond Translucent bond Natural tracing paper Vellum Opaque bond Matte film Clear film Vellum Matte film Clear film…

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  Working With Media and Cartridge(s) Choosing Media Application Drafts monochrome Final versions 750C Plus Archives Diazo reproductions and GIS Drafts color Final versions 750C Plus Archives Overlays Imaging and graphics Matte package(s) color color Gloss 750C Plus Clear film CAD = Computer-Aided Design GIS = Geographical Information or Mapping Systems Typical Choice of Media Opaque bond…

• Page 87: Caring For Your Media

  Caring For Your Media Handle film and glossy media by the edge(s) or wear cotton gloves. Skin oils can interact with ink and cause your plot to smear. Make sure the media bin is installed between the plotter’s legs. When the plotter finishes each plot on roll media, it automatically cuts the plot and drops it into the bin.

• Page 88: Loading Media

  Working With Media and Cartridge(s) Loading Media Loading Media To Change a Roll Make sure the plotter wheels are locked (the brake lever pressed down) to prevent the plotter from moving. If the old roll is not used up, then to remove the media from the media path: Raise the media lever to release the media.

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  Remove the old roll of media by pulling firmly on each end of the spindle. Rest the old roll upright on the floor so that the media stop (A) is on top. Pull out the media stop and the spindle and set it aside. Working With Media and Cartridge(s) Loading Media 1837a…
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  Working With Media and Cartridge(s) Loading Media From the other end of the old media roll, pull out the endcap (B). If you are not immediately loading another roll of media into the plotter, replace the endcap on the spindle and place the spindle back in the plotter. You can skip the rest of these steps.
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  Push the endcap back in, making sure that the tabs are flush against the ends of the roll. Push it far enough to be firm, but do not use excessive force as this may result in broken tabs. Insert the spindle so that the media stop (A) is to the right and the endcap (B) to the left.
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  Working With Media and Cartridge(s) Loading Media The media cutting knife used in the next step is sharp. Make sure the plotter’s W A R N I N G wheels are locked. Keep fingers clear of the cutting path. Keep media cutting knife away from children.
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  Pull the media up and, holding it from the sides, align its right edge with the perforated line on the entry platen. Insert the leading edge into the plotter, until the page buckles slightly. Release the media when the plotter begins to pull it in. Press the key next to the front-panel display to indicate you are loading roll media.
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  Working With Media and Cartridge(s) Loading Media Use the keys until the display shows the type of media you are loading , and then press the SELECT MEDIA Coated paper If you are using software that offers a “special print mode” for this plotter, then simply press Enter on the first media type displayed (whatever it is), as in this…
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  When the plotter instructs you to close the roll cover, rewind the media stop in the direction shown by the large arrow below, to take up any slack in the roll. Make sure the leading edge of the media is outside the roll cover, and then close the cover.

• Page 96: To Load A Sheet

  Both sides are the same. If the sheet is curled, load with the curve (hollow) side towards you. Load with the coated side down. On HP Coated Paper and Heavyweight Coated Paper, look for the small notch in the corner: When loading in a portrait orientation, make sure the notch is on the right side of the leading edge.

• Page 97
  If you need to, unload any roll media, see page 3-10. Make sure the media lever is down and the roll cover is closed. Holding the media from the sides, align the right edge with the perforated line on the entry platen. Insert the media until it buckles slightly.
• Page 98
  Working With Media and Cartridge(s) Loading Media Scroll until the display shows the type of media you are loading*, and then press the key. Enter SELECT MEDIA Opaque bond *For advice on media types, see page 3-2. The plotter moves the sheet in and out to check its size and alignment, then advances it to the start of the page.

• Page 99: Compensating For Badly Cut Media

  Compensating for Badly Cut Media You can only use this feature when sheet media is selected on the front panel. If the media is persistently difficult to load, it could be an indication that it has been badly cut. That is, it has been cut unevenly with the media width on the leading edge different to the width of the trailing edge.

• Page 100: Unloading Media

  Working With Media and Cartridge(s) Unloading Media Unloading Media Drying Time On some media types the ink needs to dry before the plot is unloaded. For roll media the plotter automatically allows the appropriate drying time before cutting the plot and dropping it into the media bin. For sheet media you should wait for the times shown in the table below before unloading the plot.

• Page 101: Drying Time

  To Adjust Drying Time You can make a global adjustment to the plotter’s automatic drying times through the front-panel menus. Drying Time Selected Device setup in Front Panel None* Drying time Less All menu modes Default: Normal Normal More * Not recommended if you are using roll media and leaving the plotter unattended, as the ink may smear when the plots are dropped into the media bin.

• Page 102: To Unload A Sheet After Plotting

  Working With Media and Cartridge(s) Unloading Media To Unload a Sheet After Plotting Wait until the appropriate drying time has passed (see table on previous page – no drying time is necessary for some media types). Gently pull the sheet out from the plotter. 3-24 1842…

• Page 103: To Remove An Unused Sheet

  To Remove an Unused Sheet Either … Press Form Feed and Cut. When the plotter has finished feeding it out, pull out the sheet. or … Lift the media lever. Pull out the sheet. Lower the media lever. Working With Media and Cartridge(s) Unloading Media Form Feed and Cut…

• Page 104: Replacing Cartridges

  Note that your HP DesignJet 700 contains only one black cartridge. 750C Plus Note that your HP DesignJet 750C Plus has three color and one black cartridge(s). Replace the cartridge(s) in the following three circumstances. When the plotter prompts you to replace one or more cartridge(s)

• Page 105: Before Replacing Cartridges

  C A U T I O N With the HP DesignJet 750C Plus plotter, it is absolutely essential to load the cartridge(s) in the correct stalls, or your colors will be wrong and print quality 750C Plus may be impacted.

• Page 106: To Replace A Cartridge

  Working With Media and Cartridge(s) Replacing Cartridge(s) To Replace a Cartridge If you are responding to a Service cartridge(s) Start with the plotter switched ON. Make sure the front-panel display reads media Press the Access Cartridge(s) key and wait for the cartridge carriage to come to a complete stop next to the front panel.

• Page 107
  When the carriage stops, open the window. Press down lightly on the cartridge you are replacing and pull it toward you. Remove the cartridge from its stall and discard it. 750C Plus Notice that each stall in the carriage has a dot indicating the color: when loading the new cartridge you must put the correct cartridge in the correct stall.
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  Take the new cartridge out of its box. Remove the colored protective tape and tab from the cartridge’s nozzles. For the HP DesignJet 750C Plus, match the color of the 750C Plus cartridge’s label with the color of the dot above the stall.
• Page 109
  Page Size ……… . Adjusting the Margins (Roll Media Only) Rotating a Plot .

• Page 110: Controlling The Page Format

  Controlling the Page Format Page Size Page Size This chapter explains how to make sure that the plotter prints your plot in the page size you want. Terminology Media Page size Margin Plotting area Inked area This can be specified from the front panel or in the software, where it may be Page size called ‘‘Page Size”, ‘‘Media Size”, ‘‘Paper Size”…

• Page 111: Do You Need To Adjust The Page Size In The Front Panel

  To save wasting media you can plot a page size equal to the inked area plus the margins. This setting may be available in your driver, it can also be selected by changing the front panel menu to “ Inked area Do You Need to Adjust the Page Size in the Front Panel? Depending on the driver you are using, you may not need to change the page size in the front panel.

• Page 112: To Adjust The Page Size From The Front Panel

  Controlling the Page Format Page Size To Adjust the Page Size from the Front Panel Size Page format In Front Panel Software Size All menu modes Default: Software Inked area ANSI ARCH Oversize If you need to adjust the page size from the front panel, do so before sending the plot file from your computer, as the plotter determines the size of a plot at the time it is received from your application.

• Page 113: Page Size And Clipped Plots

  Controlling the Page Format Page Size Page Size and Clipped Plots If you specify in your software a page size that is larger than the media size loaded in the plotter, the plotter will still print what it can, but may clip your plot. A2 media in the plotter Clipped area A1 page size in software or front panel…

• Page 114: Adjusting The Margins (Roll Media Only)

  Controlling the Page Format Adjusting the Margins (Roll Media Only) Adjusting the Margins (Roll Media Only) Besides nesting and setting the page size, you can also change the margin settings and expand the plotting area of the page, therefore reducing the amount of media waste.

• Page 115: Rotating A Plot

  Rotating a Plot Rotating a Drawing from the Front Panel Your Drawing can only be rotated from the Page panel if: Queueing the file contains no raster data. If you are using the Microsoft Windows driver supplied with this plotter, your files do contain raster data and therefore you cannot use this line drawings of most CAD software do not contain raster data, and can use this option.

• Page 116: Exactly What Is Rotated

  Controlling the page format Rotating a plot Exactly What Is Rotated? With roll media, both the drawing and the page orientation are rotated. Notice that the narrow margins are always at the side, regardless of the orientation. With sheet media, the drawing is rotated, but the page orientation specified in your software is retained.

• Page 117: How Does Rotate Interact With Your Software

  How Does Rotate Interact with Your Software? The plotter adds the rotation setting to any rotation angle you specify in your software. For example: For software applications which, like the plotter, rotate counter-clockwise (for example, CorelDRAW!) the result is the sum. For example, if your software has specified a rotation of 180 degrees, and you set your plot’s final rotation will be 270 degrees.

• Page 118: Plotting A Mirror Image

  Controlling the Page Format Plotting a Mirror Image Plotting a Mirror Image You can plot a mirror image of the plot from the plotter’s front panel, without changing the drawing in your software. Page format Mirroring Full menu mode Default: Off Affects current plot Resets after power off Do not change the setting during a plot, as the change becomes effective…

• Page 119
  Ways to Control the Plot’s Appearance Changing Pen Widths and Colors Using the Plotter’s Internal Palettes ……..Changing the Treatment of Overlapping Lines (Merge Features) .

• Page 120: Controlling A Plot’s Overall Appearance Ways To Control The Plot’s Appearance

  Print quality is controlled from the front-panel keys. This chapter explains them in the sequence of the list at the top of this page. For the HP DesignJet 750C Plus the pen color can be controlled using the 750C Plus front-panel menus.

• Page 121: Changing Pen Widths And Colors/Shades Using The Plotter’s Internal Palettes

  HP DesignJet 700 any of the plotter’s 11 pen shades. 750C Plus HP DesignJet 750C Plus, any combination of the plotter’s internal 256 colors To See the Current Palette Settings Make sure either a roll or a sheet of media is loaded.

• Page 122: To See The Colors Available For A Palette (Designjet 750C Plus)

  Controlling a Plot’s Overall Appearance Changing Pen Widths and Colors Using the Plotter’s Internal Palettes To See the Colors Available for a Palette 750C Plus Make sure that the front-panel Color/Mono switch is set to To print the Palette Demo, go to the Demos In the Palette Demo…

• Page 123: To Change The Palette Settings

  Changing Pen Widths and Colors Using the Plotter’s Internal Palettes To Change the Palette Settings There are three palettes: Factory, Palette A and Palette B. You cannot change the Pen settings Factory palette, but you can define Palettes A and B to be whatever you choose. Define palette Item Palettes…

• Page 124: To Change The Selection Of The Current Palette

  Controlling a Plot’s Overall Appearance Changing Pen Widths and Colors Using the Plotter’s Internal Palettes To Change the Selection of the Current Palette Palette Pen settings Software Palette Palette A All menu modes Default: Software Palette B Factory Comments The plotter looks to your software for pen settings and ignores all three internal palettes.

• Page 125: Changing The Treatment Of Overlapping Lines (Merge Feature)

  Changing the Treatment of Overlapping Lines (Merge Feature) There are two alternative settings for controlling overlapping lines. The feature is called Merge You can set this feature from your software in some applications, for example in Pen settings AutoCAD. Merge Merge off.

• Page 126: Changing The Overall Lightness/Darkness Of A Plot

  Controlling a Plot’s Overall Appearance Changing the Overall Lightness/Darkness of a Plot Changing the Overall Lightness/Darkness of a Plot You can change the overall lightness/darkness of a plot by adjusting the amount of ink used in your plots. The feature is called Device setup Lightness Full menu mode…

• Page 127: Printing Color Drawings In Monochrome

  Printing Color Drawings in Monochrome Examples of why you may want to print a color drawing in monochrome are: Because you want a draft where color is not important, for example to check that the plot is not going to be clipped. Because you want a version for photocopying in black and white.

• Page 128: To Switch Between Color And Monochrome

  Controlling a Plot’s Overall Appearance Printing Color Drawings in Monochrome To Switch between Color and Monochrome Affects next plot sent Use the front-panel key shown below to toggle between color and monochrome. 750C Plus If you are using one of the software drivers supplied with the plotter, you can also make this setting (or an equivalent) within the driver.

• Page 129: Choosing An Appropriate Print Quality

  Choosing an Appropriate Print Quality Affects next plot sent You can set the overall print quality from the front panel. The main effects of your print quality setting are shown in the table below. Print Quality Setting Speed Ink Used By choosing General tips choosing…

• Page 130
  (other than CAD drawings or other line drawings): When loading the paper, specify “Heavy coated paper” on the front panel, rather than “Coated paper”. Set Print Quality to “Best”. 5-12 Resolution in dpi DesignJet 700 Color Monochrome 300 x 300 300 x 300 300 x 300…

• Page 131: To Change The Print Quality

  To Change the Print Quality Affects next plot sent. Software setting takes priority. Use the front-panel settings. If you are using one of the software drivers supplied with the plotter, you can also make this setting (or an equivalent) within the driver. In this case, the driver setting will override the front-panel setting.

• Page 132: Improving Line Quality And Graphics Detail (Designjet 750C Plus)

  300 or 600 dpi resolution, depending on lines 750C Plus the print quality that you have selected. Sharp lines either through the front-panel menu or HP supported Windows drivers factory default setting is Auto With Sharp lines when you send the following files: Mixed lines and scanned color images.

• Page 133
  For further information on 750C Plus With the Sharp lines may not always produce an addressable 600 dpi plot. This may be because: You have not selected Best on the front-panel page 5-13. You are using media other than Coated paper, Opaque bond or Matte film.
• Page 134
  5-16…

• Page 135: Managing Your Plots

  Managing Plots Being Printed or Drying Managing Plots Not Yet Printed (The Queue) To Replot an Image Using the Plotter’s Memory Avoiding Media Waste by Nesting Pages (Roll Media Only) Managing Your Plots ….

• Page 136: Managing Plots Currently Being Printed Or Drying

  Managing Your Plots Managing Plots Currently Being Printed or Drying Managing Plots Currently Being Printed or Drying To Cancel a Plot Press Cancel The plotter advances the media as though the plot were finished. If queueing is on and there are no more plots in the queue, the cancelled plot is placed in the queue and you can replot it as explained on page 6-8.

• Page 137: To Pause While Printing A Series Of Plots

  Managing Plots Currently Being Printed or Drying To Pause while Printing a Series of Plots You can pause between two plots already sent from your computer, for example to change the media type or replace the cartridges. Press on the front panel. Pause The plotter finishes the current plot and pauses (indicated by the being on) until your press…

• Page 138: Managing Plots Not Yet Printed (The Queue)

  Managing Your Plots Managing Plots Not Yet Printed (The Queue) Managing Plots Not Yet Printed (The Queue) The normal sequence of events is: You send a plot from your computer (or choose one of the internal sample plots from the menu).

• Page 139: What Is The Queue

  What is the Queue? Your plotter can store plots in a queue at the same time as plotting the current file. It stores them by page, though if you send only single-page files, you can regard these as plots. The size of the queue is limited by the number of pages (maximum 32) and the total memory occupied by the queue;…

• Page 140: To Identify A Page In The Queue

  Managing Your Plots Managing Plots Not Yet Printed (The Queue) To Identify a Page in the Queue Queueing & Nesting Queueing & Nesting Queue mgmt Page ID Each has an identifier, comprising: All menu modes <position in queue> : The page currently being plotted is in position 0. The next page to be plotted is in Position in queue position 1, the one after in position 2, etc.

• Page 141: To See The Size Of A Page In The Queue

  To See the Size of a Page in the Queue Statistic Page ID Width Statistics Length All menu modes To Prioritize a Page in the Queue To make any page in the queue the next one to be plotted, select it and choose Page ID Move to top Move to top…

• Page 142: To Make Copies Of A Page In The Queue

  Managing Your Plots Managing Plots Not Yet Printed (The Queue) To Make Copies of a Page in the Queue Has The Page Already Been Printed? In all cases, the page must be still in the queue. Having selected the page and chosen Page ID number of copies required, and press number of pages to be printed;…

• Page 143
  Replot an Image Using the Plotter’s Memory If you have sent an image from your computer, the plotter will retain this image in its memory until another image is sent from your computer. The current image can be plotted again using Press Replot The Replot light flashes briefly while the plotter prints the current…

• Page 144: Avoiding Media Waste By Nesting Pages (Roll Media Only)

  Managing Your Plots Avoiding Media Waste by Nesting Pages (Roll Media Only) Avoiding Media Waste by Nesting Pages (Roll Media Only) What is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media. direction of roll paper flow…

• Page 145: When Does The Plotter Try To Nest Pages

  When Does the Plotter Try to Nest Pages? When all the following are true: The plotter is loaded with roll media rather than sheet media. In the front-panel menus, In the front-panel menus, See page 6-12. Which Pages Qualify for Nesting? In order to be in the same nest, the individual pages must be compatible on both the following criteria: Color or monochrome…

• Page 146: To Turn Nesting On Or Off And Choose The Nesting Method

  Managing Your Plots Avoiding Media Waste by Nesting Pages (Roll Media Only) To Turn Nesting On or Off and Choose the Nesting Method Nest Setting Queueing & Nesting Selected Nest Optimal All menu modes Default: Off In order What Happens to Nesting if you Turn Queueing Off? Turning queueing off does not turn nesting off for pages already in the queue.

• Page 147: Getting The Best From Nesting (Nesting And Margins)

  Getting the Best from Nesting (Nesting and Margins) In order to “squeeze in” one more page, the plotter may reduce the right margin of What the plotter may do the right-most page by up to 3 mm (0.08 in). This is done only if: your Page format / Size size, and if…

• Page 148
  6-14…
• Page 149
  To See the Current Overall Configuration of the Plotter To See the Current Configuration of the Front-Panel Settings To Change the Front-Panel Settings Recalibrating the Plotter for Accuracy Changing the Graphics Language Setting for a Different Application ……..Changing the Serial Interface Settings Changing the I/O Timeout Setting To Upgrade Your Plotter with More Memory…

• Page 150: To See The Current Overall Configuration Of The Plotter

  Reconfiguring Your Plotter To See the Current Overall Configuration of the Plotter To See the Current Overall Configuration of the Plotter Item Utilities Max X Statistics Max Y Full menu mode only Code rev RAM present Media 750C Plus ROM SIMM Comments These two figures, in millimeters, give the size of the current plotting area, that is, the area in which the plotter will print the…

• Page 151: To See The Current Configuration Of The Front-Panel Settings

  Current Configuration Plot available in the front-panel menus, together with their current settings (in red italics, for the HP DesignJet 750C Plus). Note that some of the items do not appear in the front-panel display unless you have set (the default is , so that they do not appear).

• Page 152: To Change The Front-Panel Settings

  Reconfiguring Your Plotter To Change the Front-Panel Settings To Change the Front-Panel Settings Chapter 2 of this manual explains how to use the front-panel display, including These graphics how to change any of the settings. It also explains the small menu graphics that appear in the left margins of this manual whenever a particular menu item is are explained in explained.

• Page 153: Recalibrating The Plotter For Accuracy

  Recalibrating the Plotter for Accuracy When to Recalibrate the Plotter Your plotter was calibrated at the factory using HP Matte Film, with a thickness of 0.12 mm (0.0048 in); at 23 C (73 F), with 50-60% relative humidity. It will operate with greatest accuracy in similar environmental conditions. If you are operating under significantly different conditions, you should recalibrate the plotter as explained here.

• Page 154: To Recalibrate The Plotter

  To Recalibrate the Plotter Choose your media type (sheet or roll). If recalibrating for a non-standard media Utilities type, use that type. Otherwise, HP Matte Film will give greatest accuracy. Choose your media size. Sheet media must be either E/A0 or D/A1. Accuracy…

• Page 155: Changing The Graphics Language Setting For A Different Application

  HP RTL The plotter’s default setting is designed to work successfully with most applications, and is called 7586, HP-GL/2. However, it’s possible that with some older or less common applications, you may need to change this setting to HP-GL/2, as explained in the table below.

• Page 156: Graphics Language And Networks

  Reconfiguring Your Plotter Changing the Graphics Language Setting for a Different Application Graphics Language and Networks Note for system administrator. If you are using the plotter with a network spooler, consider modifying the spooler to automatically insert the PJL language-switching commands at the beginning and end of each file. This allows the plotter to switch automatically into the correct graphics language for your current plot and returns the plotter to the front panel graphics language setting for subsequent plots.

• Page 157: Changing The Serial Interface Settings

  Changing the Interface Settings With a network interface (such as HP JetDirect Print Server), refer to your network Network interface documentation for advice on any front-panel configuration. With a parallel interface, no front-panel configuration is necessary. Parallel With a serial interface, you should have configured it when installing the plotter, as Serial explained on page 1-29.

• Page 158: To Upgrade Your Plotter With More Memory

  MB of printing memory). You can expand this up to a maximum of 75 MB of standard memory by adding one or two memory expansion modules. For HP part numbers, see page 11-14. For installation details, see the task starting on page 1-6.

• Page 159: To Upgrade Your Plotter With The Postscript Option

  Note that you must install the PostScript ROM SIMM in the second slot from the left. Reconfiguring Your Plotter For the HP Slot for PostScript Option (Back of Plotter) 7-11…

• Page 160: To Upgrade Your Plotter With A Network Interface

  You can connect your plotter directly to a LAN using an optional network interface card such as the HP JetDirect Print Server. Depending on your needs, you may want to use the network interface instead of or in addition to the parallel and serial interfaces.

• Page 161
  Replacing the Print Cartridge(s) Cleaning the Plotter ……..“Normal”…

• Page 162: Replacing The Print Cartridge(S)

  Maintaining Your Plotter Replacing the Print Cartridge(s) and Cleaning the Plotter Replacing the Print Cartridge(s) Replaceable print cartridge(s) have been used in your plotter, greatly reducing its user maintenance requirements, as these are the components that experience the greatest wear and tear. Under normal use, you will probably find that you have to replace the black 750C Plus cartridge more often than the color cartridges.

• Page 163: Normal» Plotter Use

  20,000 pages printed or 4,500,000 passes of the cartridge carriage. Contact your local HP dealer or HP service engineer to arrange a service. After the service the message will disappear. If you choose not to have the service, you may continue to use the plotter as normal, but may encounter a number of operational or print-quality problems.

• Page 164: To Print The Service Configuration Plot

  Maintaining Your Plotter “Normal” Plotter Use To Print the Make sure media is loaded. Utilities In the front-panel menus choose the option shown on the left. Service config Full menu mode Service Configuration Plot…

• Page 165: Troubleshooting

  Using the Documentation to Help Solve Problems Locating the Source of Problem Solving Media-Handling Problems Solving Print Cartridge Problems Clearing a Media Jam ……. . Solving Communication Problems Solving Problems with Plot Position or Content Solving Print Quality Problems…

• Page 166: Using The Documentation To Help Solve Problems

  Solving miscellaneous problems. If the problem could be related to your software driver, and you are using an HP driver, refer to the drivers’ troubleshooting documentation and the ‘On-Line-Help’ in your application software. If the problem has no obvious cause, read “Locating the source of the problem”…

• Page 167: Locating The Source Of The Problem

  Locating the Source of the Problem Look at the front-panel display for any error message. For an explanation, see chapter 10. Test the plotter. Switch the plotter off. Ensure that the power cord is firmly inserted in the plotter and plugged in to an outlet that you know works. Switch the plotter on.

• Page 168: Solving Media-Handling Problems

  Troubleshooting Solving Media-Handling Problems Solving Media-Handling Problems If the Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned. Have you: Roll media Loaded the roll the wrong way. The media should load over the roll toward you. Loaded the media at an angle. The right-hand edge must be parallel to the perforated line on the plotter.

• Page 169: If Media Crumples When You Load It

  If Media Crumples When You Load it Clear any obstructions in the media path. Be sure the leading edge is straight and free of tears. Cut a straight edge with the knife if necessary. If your media is curled, and if both sides are the same, load it with the curved (hollow) side towards you (Certain media types –…

• Page 170: If The Automatic Cutter Does Not Work

  Troubleshooting Solving Media-Handling Problems If the Automatic Cutter Does Not Work The automatic cutter is activated only when roll media is loaded. Your software application may have disabled the automatic cutter. Refer to your software documentation or contact your software vendor for more information. If Plots Fall on the Floor After Being Cut Do not let more than twenty plots accumulate in the bin.

• Page 171: Solving Print Cartridge Problems

  Solving Print-Cartridge Problems If the Access Cartridge(s) Make sure the window is closed before you press If the Plotter Runs the Cartridge-Alignment Routine Unexpectedly The plotter runs the automatic cartridge alignment procedure every time you load, replace or even reseat a cartridge, whether it is a new cartridge or not. Do not remove the cartridge(s) unnecessarily.

• Page 172: Clearing A Media Jam

  Troubleshooting Clearing a Media Jam Clearing a Media Jam Switch OFF the plotter, open the window and raise the media lever. Don’t touch the stainless steel strip that runs the length of the plotter behind W A R N I N G the cartridge carriage;…

• Page 173: Solving Communication Problems

  Solving Communication Problems If There is a Problem Communicating between Your Computer and the Plotter Some symptoms of a communication problem are: – The front-panel – The front-panel display does not show – Your computer displays an error message when you are trying to print. –…

• Page 174: Solving Problems With Plot Position Or Content

  – HP plotter drivers for AutoCAD – HP plotter driver for Microsoft Windows applications The documentation supplied with your application software, for example the AutoCAD Reference Manual. If the Plot Is Completely Blank Check the print cartridge(s) to be sure you have removed the protective nozzle tape from all of them.

• Page 175: If The Output Contains Only A Partial Plot

  Solving Problems with Plot Position or Content If the Output Contains Only a Partial Plot Did you press Form Feed and Cut plotter? If so, you have ended the data transmission and will have to print the plot again. (You normally don’t need to press the plot.) I/O Setup / I/O Timeout setting may be too short.

• Page 176: If The Plot Is Clipped

  Troubleshooting Solving Problems with Plot Position or Content If the Plot Is Clipped This normally indicates a discrepancy between the actual plotting area on the loaded media and the plotting area as understood by your software. For general advice on plotting areas and page size, see chapter 4. Check the actual plotting area for the media size you have loaded.

• Page 177: If The Entire Plot Is In One Quadrant Of The Correct Plotting Area

  Solving Problems with Plot Position or Content If the Entire Plot Is in One Quadrant of the Correct Plotting Area Is the page size configured in the software too small? Are you sure that your software does not believe the drawing to be in one quadrant of the page? Otherwise, this indicates an incompatibility between the software and the plotter: Is your software configured for this plotter? For general advice, see page 1-35.

• Page 178: If The Plot Is Distorted Or Unintelligible

  Check the front panel software. 750C Plus 9-14 setting may be too long. Decrease the setting and is set to 7586,HP–GL/2 (the default) setting and send the files again. Pen settings / Define palette Pen settings / Palette, is not set to Software.

• Page 179: Expecting

  If the Plotter Has Printed a Different Plot Than the One You Were Expecting One possibility is that you have accidentally initiated one of the plotter’s internal plots: The Cartridge Alignment Plot. printed automatically every time you replace, or reseat a cartridge. The Current Configuration Plot configuration details) This is plotted by simultaneously pressing the two arrow keys on the front-panel…

• Page 180: Solving Print Quality Problems

  HP accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality plots. For details of HP media, see page 3-3 and the Supplies Source catalog supplied with the plotter. If the Color Is Not as Expected The means of accurately managing the colors printed by your plotter vary with the software application and driver being used.

• Page 181: If There Are Other Gaps In Solid Areas Or In Lines (Designjet 750C Plus)

  If There are Other Gaps in Solid Areas or in Lines One or more of your cartridges may be out of ink. For an explanation of how to check, see page 3-26. If the ink levels are OK, try to assess which cartridge has the problem. Look at your plot;…

• Page 182: If There Are Jagged Vertical Or Horizontal Lines

  Troubleshooting Solving Print-Quality Problems If There are Jagged Vertical or Horizontal Lines Did you specify the right media type when loading the media? For details of front-panel media types, see page 3-3. To find out the plotter’s current type of media setting, see page 7-2.

• Page 183: If There Are Blurred Lines (Ink «Bleeds» From Lines)

  If There are Blurred Lines (Ink “Bleeds” from Lines) Perhaps you are not using HP media. For details of HP media, see page 3-3 and the Supplies Source catalog supplied with the plotter. The plotter may be operating in an area where the temperature and humidity are too high.

• Page 184: If There Is Pronounced Banding In Area Fills

  Some banding is normal, especially in dark or dense area fills. If the banding is unacceptable, try the following: Make sure you are using HP media. Try changing the Print Quality setting. If the banding is in a black or gray area, then try reducing the percentage of black in grayscales, either in your software or in the plotter’s palette.

• Page 185: Solving Front Panel Problems

  Solving Front-Panel Problems If the Access Cartridge(s) Make sure the plotters’ window is closed before you press Cartridge(s) If None of the Front-Panel Keys Work Turn the plotter off and then on again. If the problem persists, have your plotter serviced.

• Page 186: If A «System Error» Message Is Displayed

  Troubleshooting Solving Front-Panel Problems If a “System Error” Message Is Displayed Press . If the message does not clear, turn the plotter off, then on again to Enter try to clear the system error. If media appears to be jammed, clear it. If the message is still displayed, record the alphanumeric code and have the plotter serviced.

• Page 187: Solving Miscellaneous Problems

  Solving Miscellaneous Problems If the Plotter Does not Plot You may have a power problem. If there is no activity at all from the plotter, and no lights on the front panel, check that the power cable is connected correctly and that there is power available at the socket. You may have a problem with your application driver.

• Page 188: If The Plotter Waits Too Long To Plot A Nest

  Troubleshooting Solving Miscellaneous Problems If the Plotter Waits Too Long to Plot a Nest Change the setting. See page 6-12. Nest wait If the Plotter Performs the Cartridge Alignment Routine Unexpectedly This is a normal plotter operation. The plotter will align the cartridge(s) every time you replace, or even reseat, a cartridge, whether or not it is new.

• Page 189: Getting Help

  If the problem appears to be related to your software application, first contact your software vendor. If you still have difficulty, refer to the HP Support Services booklet shipped with this plotter. This document contains a comprehensive list of various support services available to help solve plotter problems.

• Page 190
  9-26…

• Page 191: Front Panel Messages

  Front-Panel Messages 10-1…

• Page 192
  Front-Panel Messages Front-Panel Messages This is a list of all possible messages in the front-panel display. If you need to do something, it is shown in italics in the The messages are listed in alphabetical order. Message Explanation and Action Alignment error The alignment procedure has failed.
• Page 193
  Message Explanation and Action You lifted the media lever while the processor was busy. Lower the lever to Lower lever to continue continue. Lower window You opened the window while the processor was busy. Close the window to continue. to continue Media too small The media you loaded for accuracy calibration or cartridge alignment is too small.
• Page 194
  You are using the plotter more intensively than the recommended duty cycle and Maintenance advised should contact your local HP dealer or HP service engineer to arrange a service . For the duty cycle specification, see page 11-4. If you choose to not to call for service, you may continue to use the plotter as normal, but may encounter operational or print-quality problems.
• Page 195
  Message Explanation and Action STATUS The cartridge carriage is returning to its station at the left of the plotter. Returning cartridge(s) STATUS The plotter is trimming the edge of roll media. Roll feed edge trim STATUS The plotter is doing an internal check during power-up. Initializing STATUS The plotter has received a file, is ready to print, but has no media loaded.
• Page 196
  10-6…

• Page 197: Reference

  Plotter Specifications ……. . Interface Specifications ……Interface Cables .

• Page 198: Plotter Specifications

  C4706A and C4709A = E/A0-size plotter. Functional Specifications Cartridges HP DesignJet 700, one black. For part number, see page 11-15. HP DesignJet 750C Plus . yellow, cyan, magenta and black. For part numbers, see 750C Plus page 11-15. Media sizes…

• Page 199
  750C Plus Normal print quality: Best print quality: Accuracy 0.38 mm (0.015 in) or (Maximum at 23 C (73 F), 50–60% relative humidity, on HP Matte Film. accumulated error) Programming HP-GL (7586B), HP-GL/2, HP RTL, PJL languages supported Except for glossy media types, on which the resolution is always 300 dpi.
• Page 200
  Reference Plotter Specifications Environmental Specifications Operational Mechanical and electrical: With cartridges and media: For optimal print quality and media handling: Storage Plotter and media: Cartridges: Power Specifications Source 100–240V ac Frequency 50–60 Hz Consumption 140 W max. (2.0 A max.) Energy Star rating Maximum power in idle state: 45 watts (USA)
• Page 201
  EMC (Electromagnetic Compatibility) Specifications Canada Canadian Department of Communications, Radio Interference Regulations Class B compliant. European Union Japan Korea South Africa Safety Specifications Canada European Union Mexico DGN, NOM019-SCFI-1993 certified Norway Reference Plotter Specifications 11-5…
• Page 202
  Reference Plotter Specifications Plotting Area (= Media Size Minus Margins). Media size (and orientation of media ) di ) ANSI media (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) (portrait) Architectural media (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) E1 (portrait) (portrait) ISO media…

• Page 203: Interface Specifications

  Interface Specifications Below are the parallel and serial interface specifications. Parallel (Bi-Tronics/Centronics) Interface Interface The connector on the plotter is The connector on the plotter is 36-pin female. Most existing parallel cables support Most existing parallel cables s pport Bi-Tronics communication, but for use with this plotter, the cable must meet the specification in this table.

• Page 204: Interface Cables

  HP Vectra or HP 24541A/B serial-interface card (9-pin connector) IBM AT and compatibles using 9-pin serial connectors HP Vectra PC with HP 24541A/B dual serial- interface card using the 25-pin connector IBM PC, PC/XT, PC/AT, PS/1, PS/2 and compatibles Interface type…

• Page 205
  Note: You may need a Sun serial adapter cable to convert the DIN connector found on certain Sun SPARC stations to the 25-pin connector on the HP cable. Contact your Sun dealer for part numbers. Cables for Unix systems HP part…

• Page 206: Regulatory Notices

  To Obtain a Material Safety Data Sheet (MSDS) You can obtain current Material Safety Data Sheets for the print cartridges used in the plotter (HP Part numbers 51644C [cyan], 51644M [magenta], 51644Y [yellow] and 51645A [black]) by mailing a request to this address: Hewlett-Packard Customer Information Center, 19310 Pruneridge Avenue, Dept.

• Page 207: Telecommunications Statement

  Normalbetrieb nach DIN 45635 T. 19 Telecommunications Statement Tele- The HP DesignJet 700 and the HP DesignJet 750C Plus plotters, models C4705A, communications C4706A, C4708A and C4709A are approved under Approval Number General Approval NS/G/1234/5/100003 for indirect connection to public telecommunication systems (UK) within the United Kingdom.

• Page 208: Declaration Of Conformity

  The product was tested with a Hewlett-Packard system, consisting of: a Vectra 486/33M personal computer, VGA monitor, keyboard, mouse, and a Printer DeskJet 550C as the second peripheral. Product options with interface cards exhibit Class A operation. Sant Cugat del Vallès (Barcelona), September 1st, 1996…

• Page 209: Ordering Accessories

  The Product Comparison Guide for HP-GL/2 and HP RTL Peripherals PJL Technical Reference Manual 1 This item is updated regularly. For details of the latest version available, please contact your HP dealer or sales representative. 2 See note on page 11-16.

• Page 210
  HP d l local authorized HP dealer. 1 This item is updated regularly. For details of the latest version available, please contact your HP dealer or sales representative, or, for drivers, use one of the support resources for your area listed in the Hewlett-Packard Support Services Booklet shipped with your plotter.
• Page 211
  Network Interface Hewlett-Packard supply a variety of internal or external, single or multi port Network Interfaces which are constantly being upgraded. Contact your Dealer or Hewlett-Packard support services for current HP part numbers suitable for your application. Print Cartridges Although other cartridges may appear to fit in the stalls, use only these part numbers.

• Page 212: Hp-Gl/2 And Hp Rtl Programming Information

  The HP-GL/2 and HP RTL Reference Guide provides complete explanations and examples of the HP-GL/2 and HP RTL graphic and interface instructions. If you are writing an HP-GL/2 or RTL driver for your plotter, you will find this guide an invaluable source of general instruction information. It is published by Addison-Wesley Publishing Company and you can can order it through most book stores (ISBN 0-201-63325-6).

• Page 213: Glossary

  Glossary 12-1…

• Page 214
  An external item connected to the computer: printer, plotter, tape drive etc. Your HP DesignJet is a device. Dots per inch, a measure of print resolution. driver The software that controls the communication between a computer and a device.
• Page 215
  A glossy, opaque photographic paper. HP-GL One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. Forerunner to HP-GL/2. HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. Input/output. The transmission of data between a computer and a device.
• Page 216
  Glossary PostScript A standard page markup language, commonly used by graphics and desktop publishing software applications. queueing Placing each page of each file received by the device in chronological order of receipt (unless changed by prioritizing), before and after printing. parity An error-checking method in a serial interface between a computer and a device.

• Page 217: Index

  Index Access Cartridge(s) key, 1-21, 3-28 problems, 9-7 accessories, 1-5–1-6 list, 11-13 ordering, 11-16 accuracy, specification, 11-3 acoustic specifications, 11-4 action keys, 2-2 addressable 600 dpi, Sharp lines, 5-15 addressable dpi, 5-14 Apollo, cables to connect, 11-9 Apple, cables to connect, 11-8 archiving plots, 3-9 area fill problems, 9-19 AutoCAD, drivers, 11-14…

• Page 218
  9-25–9-27 HP DesignJets, other, 1-38 HP JetDirect, 1-27 HP JetDirect Print Server, 7-12 HP RTL, 7-7 documentation, 11-13, 11-16 HP Special Inkjet paper, 11-2, 11-3 HP-GL (7586B), 7-7 HP-GL/2, 7-7 documentation, 11-13, 11-16 humidity, 11-4 I/O Setup, 7-9 I/O timeout, changing, 7-9 ink problems, 9-16–9-21…
• Page 219
  menu plot, printing, 2-5 menu system entering, 2-6 navigating, 2-7–2-9 navigation examples, 2-11–2-13 printing, 2-5 Merge, 5-7 messages, front panel, 10-2–10-6 Microsoft Windows, driver, 11-14 minimum media sizes, 11-2 Mirroring an image, 4-10 monochrome, printing color in, 5-9 Monochrome plotting, media types for, 11-3 monochrome/color switching, 5-10 Move to top, 6-7…
• Page 220
  Index page information, 6-7 prioritizing a page, 6-7 queue, interaction with nesting, 6-12 queueing, 6-5 Recalibrate, 7-6 recalibration for accuracy, 7-5–7-7 restoring factory settings, 7-6 Receiving light, 1-26 regulations Declaration of Conformity (EC), 11-12 EMC, 11-5 notices, 11-10–11-13 safety, 11-5 regulatory notices, 11-10–11-13 replacing cartridges, 3-26 Replot, 6-9…
• Page 221
  HP Customer Support in the Phone For support details, see the section “Getting help” in chapter 9. (208) 323 2551…
• Page 222
  Customer re-order number: C4705-60021 Manual Part Number: C4705-90031 Edition 1, September 1996 English Printed in U.S.A. This manual has been printed on chlorine-free bleached paper…

Technical Marketing,

Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501

08190 Sant Cugat del Valles Spain

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

HP DesignJet 500 Printer — 24” Model (P/N C7769B)

HP DesignJet 500 Printer — 42” Model (P/N C7770B)

HP DesignJet 500PS Printer — 24” Model (P/N C7769C)

HP DesignJet 500PS Printer — 42” Model (P/N C7770C)

HP DesignJet 500Plus – 24” Model (P/N C7769F)

HP DesignJet 500Plus – 42” Model (P/N C7770F)

HP DesignJet 500Mono – 24” Model (P/N C7769E)

HP DesignJet 500Mono – 42” Model (P/N C7770E)

HP Designjet 510 – 24” Model (P/N CH336A)

HP Designjet 510 – 42” Model (P/N CH337A)

HP Designjet 510ps – 24” Model (P/N CJ996A)

HP Designjet 510ps – 42” Model (P/N CJ997A)

HP DesignJet 800 Printer — 24” Model (P/N C7779B)

HP DesignJet 800 Printer — 42” Model (P/N C7780B)

HP DesignJet 800PS Printer — 24” Model (P/N C7779C)

HP DesignJet 800PS Printer — 42” Model (P/N C7780C)

For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP Certified Service Personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are

Table of Contents

Table of Contents

Troubleshooting 1-1

Introduction 1-2

Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are not Working 1-3

The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5

Vacuum suction much lower at high altitudes 1-5

HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6

The Priming Procedure Fails 1-7

Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12

Using the Formatter/Accessory Card LEDs to Troubleshoot 1-14

System Error Codes 2-1

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-2

System Error Codes — Explanation 2-2

Error Log Utility 2-5

Accessing the Error Log Utility 2-5

Ink Supplies Troubleshooting 3-1

What are the Ink Supplies? 3-2

Ink Cartridges 3-2

Printheads 3-3

Identifying the Components 3-3

General Information About the Ink Supplies 3-4

Some General Precautions When Handling the Ink Supplies 3-5

When Should You Replace the Ink Cartridges? 3-6

When Should You Replace the Printheads? 3-7

Obtaining Ink Cartridge Information 3-9

Table of Contents

Obtaining Printhead Information 3-10

Ink Cartridge Status Messages 3-12

Ink Cartridge Status While Replacing 3-12 Printhead Status Messages 3-13

Printhead History Utility 3-14

Accessing the Printhead History Utility 3-14

Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22

Summary of Solving Ink Supplies Problems 3-23

Service Tests and Utilities 4-1

Introduction 4-2

Phone Support 4-2

Diagnostics — Self Test 4-2

Service Tests (Diagnostics) 4-3

Entering the Service Tests Menu 4-4

Ink Supply Station 4-6

Carriage Movement 4-8

Paper Advance Test 4-10

Service Utilities 4-13

Entering the Service Utilities Menu 4-14

EEROM Setup 4-16

Turn Drive Roller 4-21

Unlock Carriage 4-22

Prime Tubes 4-23

Change Cutter 4-24

Change Ink Tubes 4-25

Printer Information 4-26

Service Calibrations 5-1

Entering the Service Calibrations Menu 5-3

Printhead Alignment (includes PPS Calibration) 5-5

Color Calibration 5-7

Advance Calibration 5-9

Factory Advance Calibration 5-11

Table of Contents

Print Quality 6-1

Print Quality 6-2

Print Quality Troubleshooting Checklist 6-2 How to Use the Troubleshooting Procedure 6-4 What is the Troubleshooting Procedure? 6-4

Considerations for Using the Troubleshooting Procedure. 6-4 Performing the Troubleshooting Procedure 6-4 Troubleshooting Procedure Flowchart 6-7

No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9

Color Consistency problems 6-9

Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10

There are Smears or Scratching on the Printed Media 6-10

Parts and Diagrams 7-1

Printer Support 7-2

Right Hand Cover 7-4

Left Hand Cover 7-6

Top Cover and Deflectors 7-8

Rollfeed Module 7-10

Back Platen Assembly 7-12

Electronics Module 7-14

Power Supply 7-16

Cutter Assemblies 7-18

Ink Delivery System 7-20

Service Station and Spittoon 7-22

Service Station Holder 7-24

Pinch-Wheel Assemblies 7-26

Scan-Axis Motor 7-28

Drive Roller Encoder Sensor 7-30

Print Platen Assembly 7-32

Carriage Assembly 7-34

Vacuum Fan 7-36

Interconnect Cable 7-38

Paper-Axis Motor 7-40

Drive Roller 7-42

Miscellaneous Items 7-44

Table of Contents

Removal and Installation 8-1

Introduction 8-2

Safety Precautions 8-2

Electrostatic Discharge (ESD) Precautions 8-3

Required Tools 8-3

Screw Types 8-4

Left Hand Cover 8-5

Right Hand Cover 8-7

Front Panel 8-9

Window and Top Cover 8-10

Media Deflectors 8-11

Left End Roll-Feed 8-13

Right End Roll-Feed 8-15

Back Platen 8-17

Media Sensor 8-19

Formatter 8-20

LAN Card 8-21

Spittoon 8-23

Electronics Module 8-24

Power Supply 8-27

Scan-Axis Motor Assembly 8-29

Cutter Assembly 8-32

Left Encoder Holder 8-33

Cutter Bushing 8-35

Cutter Guide Bracket 8-36

Drive Roller Encoder Sensor 8-38

Trailing Cable 8-40

Ink Supply Station 8-48

Interconnect PCA 8-50

Service Station and Aerosol Fan 8-52

Cutter Guide 8-55

Print Platen 8-56

Service Station Holder 8-57

Interconnect Cable 8-59

Ink Supply Tubes 8-60

Vacuum Fan 8-64

Pinch-Arm 8-66

Pinch-Arm Mechanism 8-67

Pinch-Arm Lever 8-69

Table of Contents

Pinch-Arm Sensor 8-71

Fork Idler, Tensioner and Idler Pulley 8-74

Encoder Strip 8-76

Carriage Assembly (Including Belt) 8-78

Paper-Axis Motor 8-84

Drive Roller 8-86

Gear Assemblies 8-92

Preventive Maintenance 9-1

Moisture on the Printer 9-2

Noisy Carriage Bushing 9-2

Belt Swelling 9-2

Cleaning the Printer 9-2

General Cleaning 9-2

Cleaning the Drive Roller/Print Platen 9-3

Scheduled Maintenance 9-3

Level of Printer Usage 9-3

Scan-Axis Maintenance 9-4

Functional Overview 10-1

Introduction 10-2

SKU Overview 10-2

Electrical System 10-3

Introduction 10-3

Hardware Description 10-3

Power Supply Unit (PSU) 10-5

Front Panel 10-6

Ink Delivery System (IDS) 10-7

Ink Supply Station (ISS) 10-7

Tubes Assembly 10-9

Service Station 10-10

Glossary

Index

Introduction 1-2

Troubleshooting System Error Codes 1-3

Performing a Service Test on a Failed Assembly 1-3

Performing the Necessary Service Calibrations 1-3

Solving Print Quality Problems 1-4

The Printer does not Power ON 1-4

Cover Sensors are not Working 1-4

The Line Sensor has Problems Detecting Media 1-4

Troubleshooting Paper-Axis Shutdowns 1-5

Problems with the Vacuum Fan 1-6

Vacuum suction much lower at high altitudes 1-6

HP-GL/2 color differences in different HP DesignJet Printers 1-7

Banding at variable extreme environmental conditions 1-7

The Priming Procedure Fails 1-8

Using the Power Switch LED to Troubleshoot 1-11

Using the Boot-Up Sequence to Troubleshoot 1-13

How to Detect Problems Related to the Encoder Disk 1-17

Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Front Panel Difference for the HP DesignJet 500, 510 and 800 Series Printers

Front Panel for the HP DesignJet 500 and 800 Series

Front Panel for the HP DesignJet 510 Series

Enter

Troubleshooting System Error Codes

Chapter 2 — System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

Performing a Service Test on a Failed Assembly

If possible, always perform a Service Test on the component/ assembly that you are about to replace, just to make sure that is the component/assembly that has failed.

If the test on that component/assembly passes, you should NOT replace it.

For information on the Service Tests and how to use them see Chapter 4 — Service Tests and Utilities.

Performing the Necessary Service Calibrations

Is the printer calibrated correctly after replacing a component?

Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component.

For information on the Service Calibrations and how to use them see Chapter 5 — Service Calibrations.

Troubleshooting

Solving Print Quality Problems

The Printer contains an internal Troubleshooting procedure which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects. If Print Quality is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which will determine whether the Printhead needs replacing or not after performing various levels of recovery actions.

For information on solving Print Quality problems see Chapter 6 —

Print Quality.

The Printer does not Power ON

1Check that the power cord is connected correctly to the Printer and to the Power Socket.

2Check that the Front-Panel Cable is correctly connected to the Interconnect PCA. Also make sure that the Front-Panel cable is not damaged.

3Check that the Interconnect Cable is properly connected at the both ends of the Printer.

Cover Sensors are not Working

1Check if the faulty sensor is installed correctly.

2Check if the cable for the faulty sensor is connected correctly.

3Replace the faulty Sensor (or the assembly that contains the Sensor).

The Line Sensor has Problems Detecting Media

1Check the type of media that is being used since the Line Sensor may have problems detecting transparent media or some types of Non-HP media. Try loading white HP media in to the Printer and check if the Line Sensor detects it.

2Excessive ink deposits on the Print Platen surface can fool the sensor by reflecting the light. Clean the Print Platen.

3The Line Sensor is damaged or faulty. Replace the Carriage Assembly Page 8-78.

Troubleshooting

Troubleshooting Paper-Axis Shutdowns

A Paper-Axis shutdown can happen when the Printer detects that the Drive Roller is not moving but at the same time power is being supplied to the Paper-Axis Motor (which should be turning the Drive Roller).

The reasons for the Paper-Axis shutdown, and their solutions, are explained as follows:

1The Paper-Axis Motor does not respond to the electrical simulation.

It is possible to determine whether the Paper-Axis is faulty by performing the Paper Advance Test (Refer to Page 4-11). The Printer will move the Motor backwards and forwards and measure directly from the Motor Encoder whether the Paper-Axis Motor responded to the force. If the Paper-Axis Motor did not respond, the solution would be to replace the Paper-Axis Motor

Page 8-84.

2The Transmission Gears, which transmit the movement to the Drive Roller, are not turning. This problem could be caused either by blockage of the gears (caused by an obstacle) or by one of the gears being damaged. To solve the problem, try the following:

Remove the Back Platen Page 8-67 and check if there are any obstacles blocking the Gears. Remove the obstacles if necessary.

Remove the Back Platen Page 8-67 and check if the

Transmission Gears are damaged. If the Gears are damaged, replace the Gear Assemblies Page 8-92.

3The Drive Roller cannot move because of an obstacle or because it is damaged. To solve the problem, try the following:

Remove the Back Platen Page 8-67 and check if there are any obstacles blocking the Drive Roller. Remove the obstacles if necessary.

Remove the Back Platen Page 8-67 and check if the Drive

Roller is damaged. If the Drive Roller is damaged, replace the Drive Roller Page 8-86.

4The Drive Roller Encoder Sensor is faulty

It is possible to determine whether the Encoder Sensor is faulty by loading a sheet of paper from the front of the Printer. If the Drive Roller is working, the sheet will be loaded correctly, and the Printer will detect that media has been loaded (using the Media Sensor). Therefore the problem must be the Encoder Sensor and the solution would be to replace the Encoder Sensor

Page 8-38.

Troubleshooting

Problems with the Vacuum Fan

If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following:

1With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Center Platen. If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold the sheet in place (no suction), then try the following:

Check that the holes in the Center Platen are NOT blocked.

Check that the Vacuum Fan is installed correctly.

Replace the Vacuum Fan Page 8-64.

2If the Vacuum Fan held the sheet in place, but couldn’t correctly load it, then there could be a problem with the Drive Roller. In this case, replace the Drive Roller Page 8-86.

Vacuum suction much lower at high altitudes

Sometimes, at high altitudes, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing:

Ink Smearing on the Media.

Printhead crashes against the Media.

Cut Sheet loading problems (high probability).

Roll Media loading problems (low probability).

The solution to this would be to change the Vacuum force by changing the Altitude setting. This can be done via the front panelSet-up Menu / Altitude.

Troubleshooting

HP-GL/2 color differences in different HP DesignJet Printers

Color differences between one image printed on the HP DesignJet 500/510/800 Series and the rest of the DesignJet platforms are due to the different chemistry of the 500/510/800 series inks compared with the rest of the inks for other printers. This color variability among different HP DesignJet Series Printers has always been present. To solve the problem, try the following:

Perform the color calibration from the driver at the time of printing. However, that calibration is not very accurate but it may help in the most severe cases.

Some applications have color controls for the user to modify the image in order to obtain the desired colors.

Printing with PostScript reduces the problem significantly.

Avoid very long exposures to extreme environmental conditions after printing with glossy media (more than 12 hours at 80% humidity may result in severe changes in color).

Banding at variable extreme environmental conditions

Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following:

Perform the Accuracy Calibration in the new environmental conditions (Refer to the User’s Guide).

Troubleshooting

The Priming Procedure Fails

When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. These Start-up Printheads are used for the priming of the tubes in the Ink Delivery System.

When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer.

The initial startup assumes that the Start-up Printheads are installed, but the Printer cannot detect them because the Printer can only detect normal Printheads. If normal Printheads are installed during the initial startup, the Printer will request the User to remove them and check if they really have been removed. It will then request the User to install the Start-up Printheads.

Also the Printer will request the User to install the Ink Cartridges if they have not been installed already. If the Ink Cartridges contain less than 20cc of ink (the Ink Cartridges are encoded with the quantity of ink remaining) they will be rejected. Normally with a new Printer this should not be a problem since the Printer comes with Ink Cartridges that are full, but there maybe cases when the Ink Supply Tubes need to be replaced, in which case half empty Ink Cartridges may be used.

Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are installed, the priming process will begin.

If the priming process is completed successfully, the Printer will directly proceed to the Printhead replacement procedure in order to replace the used Start-up Printheads with normal Printheads.

Once the priming process has started, it can fail due to 2 different problems:

The Ink Supply Tubes were not completely empty — This is the most common cause especially if the Printer has been powered ON and OFF several times with the Ink Cartridges installed since the initialization process performs at least one pumping cycle.

The Printer detects that one or more of the tubes cannot be detected as filled with ink — The most likely cause for this problem is Ink Cartridges with a faulty valve.

Even if the priming process fails, the Printer will try to verify whether the priming process has been completed by moving the Carriage to the access position and you will see the following

Troubleshooting

message on the Front Panel:

Unable to prepare ink system.

Open window to check SETUP printheads

Open the Window and you will see the following message on the Front Panel:

1.Lift printhead cover

2.Check if there is ink inside printhead windows

3.Press ENTER to continue

Check for ink

Open the Carriage Cover and check if there is ink inside the Start-up Printheads. On the Front Panel you will see the following question and you will need to select the answer depending on whether the Start-up Printheads were filled with ink or not:

If there is ink in all of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will proceed to the Printhead replacement process.

If you select NOT all with ink the Printer will react differently depending on the source of the problem:

If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Carriage.

The Printer will request you to reseat the Start-up Printheads (or in the case of missing Start-up Printheads you should install them or order new ones) and then retry the priming process (if the priming process fails 3 times because of the same problem, it will display a System Error). In this situation, the problem could be the following:

1The Start-up Printheads were not installed correctly or they are missing (one or all of them).

2The Start-up Printheads do not work properly and do not allow air to flow (one or all of them).

3The Ink Supply Station fails to pressurize the Ink Cartridges. To check this, perform the Ink Supply Station test Page 4-6.

4The Ink Supply Tubes are blocked, preventing the ink from flowing correctly.

If a System Error is displayed, try the following:

1The Ink Cartridge valve is broken so the Ink Cartridge should be replaced.

2The Start-up Printhead is not working properly and allows ink to flow outside.

3The Ink Supply Tube is leaking.

The last 2 cases will be more obvious because there will be a lot of ink in the Printer (around 20 cc of ink). Remove the Ink Cartridges and release the Tubes Bracket from the Ink Supply Station and check if there is ink in this area.

For more information on this problem, refer to System Error 93:10 on Page 2-19.

Troubleshooting

LED is OFF — This indicates that the Power Supply Unit is completely dead. Try the following:

1Check that power cord is connected correctly to the Printer and to the Power Socket. Also make sure that you firmly press the Power Switch to the ON position.

2Replace the Power Supply Unit Page 8-27.

LED is ON (all the time) — This indicates that the Main PCA is completely dead. Replace the Electronics Module Page 8-24.

LED is Flashing continuously — A problem has been detected with the previous firmware upgrade. Try resending the firmware upgrade file.

LED Flashes twice every few seconds — The Printer cannot detect

Troubleshooting

the Interconnect Cable. Try the following:

1Check that the Interconnect Cable is connected correctly to the Electronics Module and to the Interconnect PCA.

2If the Interconnect cable is connected correctly and the LED continues to flash twice then replace the Interconnect Cable Page 8-59.

LED Flashes 3 times every few seconds — The Printer cannot detect the Front Panel. Try the following:

1Check that the Front Panel is connected correctly to the Interconnect PCA.

2Check that the Interconnect Cable is properly connected at the both ends of the Printer.

3If the Front Panel is connected correctly and the LED continues to flash 3 times then replace the Front Panel Page 8-9.

4Replace the Interconnect Cable Page 8-59.

5Replace the Electronics Module Page 8-24.

LED Flashes 4 times every few seconds — This indicates that the Main PCA has failed. Replace the Electronics Module Page 8-24.

LED Flashes 5 times every few seconds — This indicates that the Main PCA has failed. Replace the Electronics Module Page 8-24.

Troubleshooting

Using the Formatter/Accessory Card LEDs to Troubleshoot

In certain circumstances the LEDs located in the Formatter or HPGL/2 Accessory Card can help to highlight certain failures. There are 3 LEDs, Red, Yellow and Green and using different combinations can indicate different problems.

LED’s on the HP-GL/2

Accessory Card

The LED’s on the Formatter can be seen without having to remove the Left Hand Cover.

LED’s on the Formatter

The yellow LED (normally flashing) indicates that the Formatter/ Accessory Card is alive. If it stops flashing, it means that the Formatter/Accessory Card has failed and should be replaced.

The green LED indicates that there is power being supplied to the

Troubleshooting

Formatter/Accessory Card. If the green LED is NOT lit and the LED in the Power Switch is ON, then it could mean that the Formatter/Accessory Card is badly connected or that the Printer if switched OFF. If after reseating the Formatter/Accessory Card, the problem persists, try the following:

1Switch the Printer OFF and remove the Formatter/Accessory Card BUT leaving the LAN Card installed (if available). Switch the Printer ON. If the Printer powers up correctly and the LAN Card works properly, then try step 2. If the LAN Card doesn’t work, then try step 3.

2Switch the Printer OFF and remove the LAN Card from the current slot and install the Formatter/Accessory Card in the same slot (that was previously used by the LAN Card). Switch the Printer ON and check if the green LED in the Formatter/Accessory Card is lit. If the green LED is NOT lit, it means that the Formatter/Accessory Card is faulty and should be replaced.

If the green LED is lit, then switch the Printer OFF and install the LAN Card in the vacant slot. Switch ON the Printer and check if the LAN Card works properly. If the LAN Card does NOT work, then

there is a problem with the Electronics Module and should be replaced Page 8-24.

3Switch the Printer OFF and remove the LAN Card. Switch ON the Printer and check if it initializes completely. If it initializes correctly

without any problems, then the problem could be with the Electronics Module and should be replaced Page 8-24.

4If the Printer does not even start to power up (i.e. nothing seen on the Front Panel and the LED in the Power Switch is NOT flashing) without the LAN Card nor the Formatter/Accessory Card, but the power switch LED is ON (all the time) the problem could be with the Electronics Module or the Power Supply Unit.

The red LED will flash a few times when the Printer is started up but if it stays lit (all the time) or flashes continuously, then this indicates that the Formatter/Accessory Card is faulty and should be replaced.

HP Designjet 510 Series printers will only include “HPGL/2 Accessory Card (Processor Card)” installed in the Left Slot of the Electronics Module.

Troubleshooting

How to Detect Problems Related to the Encoder Disk

Encoder Disk

The following information will help you detect any problems related to the Encoder Disk:

Horizontal and periodic white lines, all of them with the same width depending on the failure mode. This is a clear indication that the Encoder Disk is damaged.

System Error 56:10 — This means that you have to replace the Drive Roller Encoder Sensor Page 8-38. But, if the problem persists, replace the Encoder Disk Assembly.

System Error 81:01 — This means a Paper-Axis shutdown. If this

error code appeared but was NOT caused by a paper jam, then perform the Paper Advance Test Page 4-11. If the Paper Advance Test fails during the third test, the Front Panel will display the following message:

Paper Advance test

System error 56:10

Roller encoder sensor failed

Introduction 2-2

Continuable and Non-Continuable Error Codes 2-2 System Error Codes — Explanation 2-2

Accessing the Error Log Utility 2-5 01:10 2-7 01:11 2-7 01:12 2-7 01:13 2-8 02:10 2-8 02:13 2-8 03:10 2-9 04:11 2-9

05:10 Warning (Only applicable to HP DesignJet 800 Series) 2-9 05:11 2-10 08:11 2-10 11:11 2-10 11:13 2-10 12:11 2-11 21:10 2-11 21:11 2-11 22:10 2-11 41:10 2-12 41:13 2-12 42:10 2-12 43:10 2-12 43:11 2-12 56:10 2-13 56:13 2-13 61:04 2-13 61:05 2-14 64:04 2-14 71:04 2-15 71:06 2-15 72:04 2-16 73:04 2-16 79:04 2-17 81:01 2-17 81:11 2-17 85:10 2-18 86:01 2-18 86:11 2-18 86:13 2-19 87:13 2-19 93:10 2-19

System Error Codes

Introduction

System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

Continuable and Non-Continuable Error Codes

Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem.

System Error Codes — Explanation

System Error Codes consist of 4 digits which explain which component/system is failing and what action should be taken to resolve the problem.

The following table explains the first 2 digits of the System Error Code:

System Error Codes

The following table explains the last 2 digits of the System Error Code:

System Error Codes

Error Log Utility

The Error Log utility contains a record of the last 10 system error codes the Printer has experienced. The purpose of this information is to:

Determine whether the Printer is experiencing repetitive failures.

Determine whether the previous problems are causing the current failure in the printer.

Determine whether there are additional symptoms to the current system error code.

The information that is stored for each error code is:

The reported System error code.

The code line in the Firmware where the error was triggered.

The date when the error code was triggered.

Accessing the Error Log Utility

1Press the ↑or ↓key until the front panel displays the Setup Menu and then press Enter.

2Press the ↑ or ↓ key until the front panel highlights Log. Press the

Enter key.

System Error Codes

3 Press the ↑ or ↓ key until the front panel highlights Errors. Press the Enter key.

4 Press the ↑ or ↓ key until the front panel highlights the error code that you want to see information on. Press the Enter key.

System Error Codes

System Error Codes

Corrective Action: Try the following:

Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly.

Replace ALL the Printheads.

Replace the Carriage Assembly Page 8-78.

System Error Codes

System Error Codes

System Error Codes

Description:

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to the Division) supplying the following information:

– Model and Serial Number of the Printer.

– Firmware release of the Printer (use the Printer Information utility Page 4-27).

– The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information Page 2-5).

Corrective Action: Try the following:

Look on your computer screen for error messages; some drivers allow you to choose a different printing mode and attempt to send the file again. If necessary, select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed.

If the problem persists, you can install extra memory on the HPGL/2 Accessory Card in your printer.

System Error Codes

Description:

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem then replace the Electronics Module Page 8-24.

If the problem continues, contact the HP Response Center (or directly to the Division) supplying the following information:

– Model and Serial Number of the Printer.

– Firmware release of the Printer (use the Printer Information utility Page 4-27).

– The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information Page 2-5).

System Error Codes

System Error Codes

System Error Codes

Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, check for a new Firmware release.

If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center (or directly to the Division) supplying the following information:

–Model and Serial Number of the Printer.

–Firmware release of the Printer (use the Printer Information utility Page 4-27).

–The complete Error Code information, including the linefeed

where the error occurred (use the Error Log utility to obtain this information Page 2-5).

Ink Supplies Troubleshooting

What are the Ink Supplies?

For each of the four ink colors used in the Printer, there are two separate components: the Printhead and the Ink Cartridge. Both components are coded with an HP selection number to identify the correct replacement supplies.

Ink Cartridges

The Ink Cartridges for the HP DesignJet 500, 510 and 800 Series

Printers require no maintenance or cleaning. As long as each Ink

Cartridge is inserted correctly into its slot, the ink will flow to the

Printheads.

The Ink Cartridges are number coded as follows:

HP No.10 for the Black Ink Cartridge (for the HP DesignJet 500 and 800 Series Printers only).

HP No.82 for the Black Ink Cartridge (for the HP DesignJet 510 Series Printers only).

HP No.82 for the Cyan, Magenta and Yellow Ink Cartridges.

Ink Supplies Troubleshooting

Printheads

The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink. In order to know when to replace a Printhead, see page Page 3-7, When Should You Replace the Printheads?

The Printheads are number coded HP No.11 for ALL colors.

If you notice a decline in print quality such as lines or dots missing from text / graphics, go to page Page 6-4, Performing the Troubleshooting Procedure.

Identifying the Components

The following illustration will help you identify the components of the ink supplies.

Ink Supplies Troubleshooting

General Information About the Ink Supplies

For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies:

Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging.

Install Ink Cartridges and Printheads in their color-coded slots.

Follow the instructions on the front panel of the Printer during installation.

Avoid unnecessary removal of the Ink Cartridges and Printheads.

When turning off the Printer always use the power Off button located on the left hand side of the Printer. The Printheads are then stored correctly which prevents them from drying out.

The Ink Cartridges should never be removed while the Printer is printing. They should only be removed when the Printer is ready for you to replace them. The front panel will guide you through the removal and installation procedure. See page Page 3-6, When Should You Replace the Ink Cartridges?

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