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  500 System-Specific Telephones Key Modules, Adapters, Accessories Service Providers Service Manual P31003-E8400-A100-3-7620…
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  (ISO 14001). This process ensures that en- ergy consumption and the use of primary raw materials are kept to a mini- mum, thus reducing waste production.  Siemens AG 2003 Information and Communication Networks, Hofmannstraße 51, D-81359 München, Germany ●…

• Page 3: Table Of Contents

  2.1 optiPoint 500 Features at Hicom/HiPath ……..

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  5.5 optiPoint 500 Phone Adapter (Host/Client) ……. . . 5-11…
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  Index …………..Z-1 P31003-E8400-A100-3-7620 Service Manual…
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  P31003-E8400-A100-3-7620 Service Manual…

• Page 7: Figures

  Figure 3-2 Jacks on the underside of the telephone (optiPoint 500 advance) ..3-3 Figure 3-3 optiPoint 500 entry, economy block diagram ……3-7 Figure 3-4 optiPoint 500 basic, standard and advance block diagram .

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  P31003-E8400-A100-3-7620 Service Manual…

• Page 9: Tables

  500 without HS ……..

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  P31003-E8400-A100-3-7620 Service Manual…

• Page 11: General Service Information

  General Service Information Service Concept General Service Information Service Concept Faulty terminals and adaptors can be debugged on site by exchanging components/adaptors or replacing individual faulty elements, such as handsets, cords, covering panels, etc. Safety Information Setting Up the Equipment The equipment is set up by the user or service technician.

• Page 12: Safety Symbols

  Guidelines for Members of Siemens Staff Siemens staff are required to observe business and data secrecy as a result of the company’s work rules. In order to ensure that the statutory requirements during service — whether during «on-site ser- vice»…

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  General Service Information Nur für den internen Gebrauch Safety Symbols Guidelines for Using Data Conscious action helps maintain data protection and data security: Ensure that only appropriately authorized persons have access to customer data. ● Take full advantage of password assignment options; do not allow unauthorized persons ●…
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  General Service Information Nur für den internen Gebrauch Safety Symbols P31003-E8400-A100-3-7620 Service Manual…

• Page 15: Product Description

  Product Description Product Description OptiPoint 500 telephones are designed to facilitate access to the features of HiPath 3000/Hi- com 150H and HiPath 4000/Hicom 300/300H. See the chapter on “Startup” for configuration information. The operating principle is characterized by three dialog keys, which in conjunction with the dis- play, facilitate interactive user prompting.

• Page 16: Optipoint 500 Features At Hicom/Hipath

  CTI applications based on CallBridge TU for TAPI 2.1 available free of charge on the intra- ● net (prerequisite: Windows 98 SE or Windows 2000). In optiPoint 500 advance, only 12 of the 19 Hicom/HiPath function keys are configurable. ● The remaining function keys can however be assigned destination call numbers via the op- tiPoint menu.

• Page 17: Configuration Notes

  ● The options (key modules, adapters) for optiset E (5-volt technology) and optiPoint 500 ● telephones (3.3-volt technology) are not interchangeable PC connection to optiPoint 500 via USB1.1 interface (except for the “entry” and “economy” ● models) – only possible with Windows 98 SE or Windows 2000 with USB support –…

• Page 18: Telephones

  ● 2 adjustable keys (plus/minus) for ● – ringer volume – ringer pitch – alerting tone – open listening (not speakerphone mode) Suitable for wall mounting ● Table 2-1 Features of optiPoint 500 entry P31003-E8400-A100-3-7620 Service Manual…

• Page 19: Optipoint 500 Economy

  3 dialog keys for interactive user prompting: “Yes”, ● “Back” and “Next” 2 adjustable keys (plus/minus) for ● – ringer volume, – ringer pitch, – alerting tone, – display contrast Suitable for wall mounting ● Table 2-2 Features of optiPoint 500 economy P31003-E8400-A100-3-7620 Service Manual…

• Page 20: Optipoint 500 Basic

  500 Signature Module «Yes», «Back» and «Continue» 2 adjustable keys (plus/minus) for ● – ringer volume – ringer pitch – alerting tone – display contrast Suitable for wall mounting ● Table 2-3 Features of optiPoint 500 basic P31003-E8400-A100-3-7620 Service Manual…

• Page 21: Optipoint 500 Standard

  Yes, Back, and Continue 2 adjustable keys (plus/minus) for ● – ringer volume – ringer pitch – handsfree quality – alerting tone – display contrast Suitable for wall mounting ● Table 2-4 Features of optiPoint 500 standard P31003-E8400-A100-3-7620 Service Manual…

• Page 22: Optipoint 500 Advance

  Table 2-5 Features of optiPoint 500 advance If optiPoint 500 advance is connected to Hicom or HiPath 3000 or AllServe 150, only 12 func- tion keys can be configured via Hicom/HiPath. The remaining function keys can be configured as call destination keys via the optiPoint500 ad- vance menu.

• Page 23: Module Options

  (max 2). Use the optiPoint 500 «Telephone Test»/»Feeding Range» service menu items to check if the power supply is sufficient. optiPoint 500 entry cannot be configured as the primary telephone in a primary/client con- ● figuration (see Section 5.5 on page 5-11).

• Page 24: Optipoint 500 Key Module

  Shift key One of the keys is assigned the shift function. 30 name destination keys can be programmed using the shift key. Physical mounting Max. 2 key modules can be connected to optiPoint 500. P31003-E8400-A100-3-7620 2-10 Service Manual…

• Page 25: Busy Lamp Field Blf

  2.4.2 Busy Lamp Field BLF The BLF is a key module for optiPoint 500 and 600 that can be connected to the telephone over an 8-pin RJ45 communications port. It can be used in the HiPath 3000/Hicom 150E/H and HiPath AllServe 150 systems and has the same functions as the existing BLF on optiset E telephones.

• Page 26: Figure 2-6 Power Supply To Blf

  Product Description Module Options Figure 2-6 Power supply to BLF When connecting the BLF the configuration should be checked to ensure that it cor- > responds with the telephones/auxiliary modules which are connected.. P31003-E8400-A100-3-7620 2-12 Service Manual…

• Page 27: Connection To The Terminal

  You can also connect the BLF to the terminal first in combination C and D in connection with a key module. With releases lower than 3.0, it is not possible to use an optiPoint 500 advance with > the connection configurations C and D.

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  Product Description Module Options Interface Description: MW8/8 (RJ45) Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 side car SPI master + 3,3V DGND SPI clock SPI master in/ out/slave in slave out P31003-E8400-A100-3-7620 2-14 Service Manual…

• Page 29: Optipoint 500 Signature Module (Hipath 4000 Only)

  Product Description Module Options 2.4.3 optiPoint 500 signature module (HiPath 4000 only) The optiPoint 500 signature module is a chip card reader add-on device for the basic, standard and advance models. The key module is a simple option for upgrading an existing telephone to chip card technology.

• Page 30: Accessories

  Product Description Accessories Accessories 2.5.1 External Speaker/Desk Microphone These parts feature magnetic shielding to protect magnetic data media and monitors as well as a device to protect against incoming radiation for electromagnetic compatibility (especially in conjunction with mobile phones). To avoid feedback, position the desk microphone and the external speaker as far away from each other as possible.

• Page 31: Optipoint Headsets

  121TR9-5* interface. Duo Set L30560-X1282-X5 Table 2-6 Headsets Spare parts and accessories, such as ear cushions, earpieces, clothing clips, adapter sets for glasses, fast-on clips, head clips, and extension cords are available from your Siemens con- sultant. P31003-E8400-A100-3-7620 2-17 Service Manual…

• Page 32: Local Power Supply Unit

  Product Description Accessories 2.5.3 Local Power Supply Unit You may need to use an optiset E local power supply unit to extend the range or operate addi- tional options. The local power supply unit has two RJ11 jacks and is packaged with the con- necting cable.

• Page 33: Accessory Pack

  10 pre-cut sheets for entry (for every 15 telephones) ● Order Number A31003-H8400-B990-*-6Z19 2.5.6 Wall Mounting Wall brackets can be used for all optiPoint 500 telephones, apart from with add-on devices, if a USB 1.1 interface or an adapter is plugged in. P31003-E8400-A100-3-7620 2-19 Service Manual…

• Page 34: Technical Data

  Product Description Technical Data Technical Data 2.6.1 Asset ID All telephones have a 32-bit asset ID, which is an electronically encoded serial number that is set in the factory during final inspection. This number, combined with the phone ID (telephone type), clearly identifies the telephone.

• Page 35: Ranges

  P0/E 2.6.5 USB 1.1 Interface optiPoint 500 telephones are upgraded with a USB interface (with the exception of optiPoint 500 entry). This is the basis for: PC-supported telephony (TAPI) ● CallBridge TU and CallBridge for data are TAPI Service Providers for CTI solutions.

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  Product Description Technical Data P31003-E8400-A100-3-7620 2-22 Service Manual…

• Page 37: Startup

  Due to the many different kinds of varnishes and polishes used on furniture, the possibility of housing components being damaged or leaving unsightly marks cannot be completely ruled out. Siemens does not assume any liability for any damage associated with where the tele- phone set is mounted.

• Page 38: Date And Time Indicator

  Date and Time Indicator All optiPoint 500 telephones with displays (economy, basic, standard, advance) have a date/ time indicator. As indicated in CorNet-TS, the telephone only maintains the clock, while Hicom/HiPath are re- sponsible for setting the time, activating the telephone to display the time, and controlling the call duration timer.

• Page 39: Ports On The Underside Of The Telephone

  ● RJ11 Hicom jacks Above: RJ8 headset (advance only) Below: RJ8 handset Adapter slots 1 x basic and standard ● 2 x advance ● Figure 3-2 Jacks on the underside of the telephone (optiPoint 500 advance) P31003-E8400-A100-3-7620 Service Manual…

• Page 40: Telephone Tests

  Return to the telephone test Table 3-1 Telephone test for HiPath 4000/Hicom 300 H optiPoint 500 Models with Display (economy, basic, standard and advance) You can browse and display individual tests in the Service menu. ● Display individual call numbers ●…

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  500 telephones are not recognized automatically by HiPath 3000 V3.0/V3.0 and ear- lier and Hicom 150 H; instead they are treated like optiset E telephones. optiPoint 500 advance telephones are not released for sale on HiPath 3000 Version 3.0 and earlier. Only HiPath 3000 V3.0 and later fully support the optiPoint 500 IDs.
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  Manager E/Hicom Assistant E Office. The 4 + 8 function keys of the optiset E advance plus/comfort and the first 7 keys of the optiset E key module are used for programming the 4 + 15 function keys of the optiPoint 500 advance. P31003-E8400-A100-3-7620…

• Page 43: Block Diagrams

  Startup Nur für den internen Gebrauch Block Diagrams Block Diagrams Figure 3-3 optiPoint 500 entry, economy block diagram P31003-E8400-A100-3-7620 Service Manual…

• Page 44: Figure 3-4 Optipoint 500 Basic, Standard And Advance Block Diagram

  Startup Nur für den internen Gebrauch Block Diagrams Figure 3-4 optiPoint 500 basic, standard and advance block diagram P31003-E8400-A100-3-7620 Service Manual…

• Page 45: Private Network Termination Units

  Private Network Termination Units PNT 520 S -Bus up to 8 telephones max. 8 Endgeräte set 551 optiset E ISDN adapter P0/E optiset E optiPoint 500 Video communication Video-Kommunikation S -Bus 2B1Q up to 8 telephones max. 8 Endgeräte (PNTQ) HiPath…

• Page 46: Pnt Private Network Termination

  Distance Adapter (UCON S and M) at Hicom 300/300 E and HiPath 4000 Distance adapters increase the optiPoint 500 telephone range from 1,000 m to a total of 8,000 m, depending on the cable type. The range between the optiPoint 500 distance adapter and telephone is limited to 100 m (depending on the cable type and diameter).

• Page 47: Option Adapters And Ports

  Option Adapters and Ports Option Adapters and Ports The optiPoint 500 adapter concept facilitates the flexible extension of the optiPoint 500 basic, standard and advance system telephones. Comparison of optiset E Adapters and optiPoint Option Adapters * Local power supply unit recommended…

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  ● Phone adapters, ISDN adapters, and analog adapters can only be connected to the host. ● optiPoint 500 entry cannot be configured as the host in a host/client configuration in Hicom ● 150/HiPath 3000 (including ISDN). Whenever making changes to the configuration, disconnect the host telephone from Hi- ●…

• Page 49: Adapter Slots

  Adapter slots 1 x basic and standard ● 2 x advance ● Figure 5-1 Jacks on the underside of the telephone (optiPoint 500 advance) You can plug adapters into slots on the underside of the telephones. P31003-E8400-A100-3-7620 Service Manual…

• Page 50: Optipoint 500 Acoustic Adapter

  The type of telephone determines the handsfree operation. Microphones which are con- ● nected to the acoustic Adapter will not be supported by optiPoint 500 basic. Except for call signaling, external devices have priority over internal devices. In the mute audio function, the internal microphone, the transmitter insets, and a micro- ●…

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  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 acoustic adapter Ringing, alerting, and key tones are switched to the basic speaker (and not to the external ● speaker port). You can use the volume keys on the telephone to adjust the volume level of both the inter- ●…

• Page 52: Electrical Requirements Of The Headset

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 acoustic adapter Desk Microphone: Input level -50 dBm: -12 dBm PCM signal Input resistance: 150k parallel with 220 nF in series with 36K Sense lead to GND: Internal microphone deactivated…

• Page 53: Floating Contacts

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 acoustic adapter 5.2.2 Floating Contacts In addition, the acoustic adapter also provides two floating contacts. This allows the control of a busy lamp and a secondary bell. First contact (PIN 2 and 3)

• Page 54: Optipoint 500 Analog Adapters

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 Analog Adapters optiPoint 500 Analog Adapters This type of adapter is used for connecting an analog terminal (e.g. telephone, group 3 fax, mo- dem, cordless telephone) to the system telephone.

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  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 Analog Adapters Analog Interface Standard analog interface for ● – analog telephones – cordless telephones – fax machines or other – analog equipment with an analog interface Supply current 30 mA ●…

• Page 56: Optipoint 500 Isdn Adapter

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 ISDN Adapter optiPoint 500 ISDN Adapter The ISDN adapter converts a U => S This permits the connection of default ISDN terminals with their own power supply unit (e.g.

• Page 57: Optipoint 500 Phone Adapter (Host/Client)

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 Phone Adapter (Host/Client) optiPoint 500 Phone Adapter (Host/Client) The phone adapter facilitates the connection of a second U terminal with its own power P0/E supply unit (client) for using the second B-channel.

• Page 58: Optipoint 500 Recorder Adapter

  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 recorder adapter optiPoint 500 recorder adapter Interfaces Headset Figure 5-2 Recorder adapter The recorder adapter has an interface for a second headset and a recorder interface. The way in which the headset plus adapter interacts with the telephone and the CS is described by the CorNet-TS layer 3 specification for Symphony.

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  Option Adapters and Ports Nur für den internen Gebrauch optiPoint 500 recorder adapter Recorder port: MW 6/4 Ports 2 and 3 and ports 4 and 5 are connected to each other. Recorder port 1 2 3 4 5 6 Electrical Requirements Headsets that are connected to the headset plus adapter must meet the same requirements as those connected to the headset adapter.
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  RJ 11 connecting cord, RJ 45 line cord (of tele- phones) Client Host optiPoint 500 optiPoint 500 with phone adapter Bu 1 Bu 2 Plug- transparent green Line cord, twisted (1:1 assignment) Ferrule 2 1 S Connector to telephone (transparent green)

• Page 61: Port Overview

  Option Adapters and Ports Nur für den internen Gebrauch Port Overview Port Overview Phone Pin Nr Side out Bay out MW6/4 MW4/4 MW4/4 MW8/8 USB Typ B not asse MIN1(DGND) MIN2(DGND) MRST LPWR+ USB_VCC LGND DGND LGND Up0_La SCLK APWR+ Up0_La MIP1+ MIP2+…

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  Option Adapters and Ports Nur für den internen Gebrauch Port Overview Akustik Signature Pin Nr Audio Head Contact Side in Side Out Card Power MW8/8 MW8/8 cod MW6/6 MW8/8 MW8/8 MW6/6 MIC_POW+ HS_RXD ACT1 MTSR MRST SC_VCC MIC_DGND DGND ACT2 +3V3 DGND SC_RSTN…

• Page 63: Callbridge

  CallBridge TU CallBridge optiPoint 500 basic, standard and advance models are equipped with a USB interface. This provides a USB 1.1 (client) «plug and play» port on a PC with MS Windows 98SE/2000. The USB cable (S30267-Z360-A30-*) with right-angle plug is required for connecting >…

• Page 64: Callbridge For Data

  Nur für den internen Gebrauch CallBridge for Data CallBridge for Data Data communication with PCs over optiPoint 500 system telephones. CallBridge for Data is a software solution for PC data communication with the new optiPoint 500 telephone family. The connection to ISDN transforms a PC into a communications workstation, especially when there is no LAN or when the LAN, without a gateway to the outside, allows data communication only within the company.

• Page 65: Ip Adapter

  IP Adapter IP Adapter An IP adapter provides voice communication via LAN connections. The optiPoint IP adapter is an external adapter for optiset E terminals, which can be configured in the following system environment: Hicom 150 E Office/Hicom Xpress ● Hicom 150 H ●…

• Page 66: Optipoint Ipadapter Installation

  IP Adapter Nur für den internen Gebrauch optiPoint IPadapter Installation HG 1500 HiPath HG 1500 HiPath V 1.0 V1.0 A llserve Allserve (X press (Xpress @ LAN ) @ LA N) HTTP client optiPoint optiPoint DHCP server ‚system-side‘ m ode IPadapter ‚system -side‘…

• Page 67: Connection To The Terminal

  IP Adapter Nur für den internen Gebrauch Connection to the Terminal Connection to the Terminal (A) To the terminal (B) To IPadapter optiPoint IPadapter Figure 7-2 Overview: connecting an optiPoint IPadapter to the terminal Connect the optiPoint IPadapter to the terminal in the following sequence (please also note the diagram «Electrical connection of the optiPoint IPadapter»): First of all, connect the U telephone via the power supply unit (A;B) to the U…

• Page 68: Connection To The System

  IP Adapter Nur für den internen Gebrauch Connection to the System Connection to the System LAN — I/F Hicom/ optiPoint 10 Base T HiPath P0/E IPadapter (SLMO board) Figure 7-3 Overview: connecting an optiPoint IPadapter to the system Connect the optiPoint IPadapter to the Hicom system in the following sequence (please also note the diagram «Electrical connection of the optiPoint IPadapter»): First of all, connect the U port of the IPadapter to the Hicom system (SLMO board).

• Page 69: Administration Via The Web Browser

  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Administration Via the Web Browser With the help of a PC (web browser) connected to the LAN network, you can start up/register the U telephone via the LAN. A DHCP server is necessary in order to configure the LAN P0/E settings automatically.

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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Note: > The configuration data entered (IP address) is retained by the IPadapter even: if the connection to the LAN is cleared down ● if the optiset E local power supply crashes ●…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser «Sorry the submission could currently not be accepted due to modification by another ad- ● ministrator» The following error message appears when the administrator attempts to restart or download an application when the telephone is not idle.
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser optiPoint IPadapter Home Page The optiPoint IPadapter web server allows the administrator configure the administrator settings Leads to perform diagnostic tests Administration page download new software (via Administrator save and restore the terminal configuration Login if necessary) Perform login for initial administration.
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser The “Administration” mask appears. Administration General Information Administrator settings Load (download from file server) application Load (download from file server) configuration Save (upload to file server) configuration Save (upload to file server) history information View history information Restart terminal Diagnostics…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser This page shows the MAC address, the versions of the various software components and the status of the last data transfer action between the data server and the optiPoint IPadapter. «BIOS»…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Click “IP address and routing” and enter the following addresses: IP address and subnet mask of OIP-2, the IP address of the IP partner —> HG1500 V1.0 (Xpress LAN) or optiPoint IPadapter in «peer-to-peer»…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Click «CorNet TC parameters» and enter the phone number, the CorNet TC password and the operation mode. The operation mode must be entered. A maximum of 24 characters are permitted for the first two input fields.
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Options are: Speech parameters Short Normal Jitter buffer: Normal Long Audio mode: G711 Submit Reset Return to Administrator settings Home P31003-E8400-A100-3-7620 7-13 Service Manual…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser 11. Click “File transfer” and enter all appropriate parameters. File transfer Fileserver IP address: 19.34.56.1 Application fileserver filename: OIP_1_0.app Config fileserver filename: database.ini History fileserver filename: history.txt Fileserver path: Action on submit: No transfer Submit…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser FTP parameter Default File server path empty field Table 7-2 FTP parameters The default setting for “Action on submit” is «No transfer» every time you open this mask. The following error messages appear if incorrect entries are made: Cause of fault Fault description…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser – «The submitted data contained an error: Inconsistent confirmation password» When an invalid password is entered to the «New password» field (at least one character ● must be entered) –…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser Load (download from fileserver) configuration This operation will FTP a new configuration file from a fileserver according to the details in the File transfer page. After the configuration data is downloaded it is required to subsequently restart the terminal to activate the new values.
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser 15. With «Save (upload to fileserver) history information» you can save current history data to a file server Save (upload to fileserver) configuration This operation will FTP the current history information to a fileserver according to the details in the File transfer page.
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser 17. Select “Restart terminal” to initiate a terminal restart directly Restart terminal This operation will restart the terminal immediately. (You will loose your web connection to the terminal.) Restart Return to Administration…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser 18. Click “Diagnostic” and test whether the line connection configured can be set up. Diagnostics The tests on this page do not require assistance from a local user. Invoke tests Select which tests to invoke: Ping…
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  IP Adapter Nur für den internen Gebrauch Administration Via the Web Browser 19. Click “Change administrator password” if you want to change the administrator password. Change administrator password Current admin password: ****** New password: ****** Confirm new password: ****** Submit Reset Return to Administration…

• Page 86: Administration Via Optipoint 500

  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Administration via optiPoint 500 Telephone-based administration is only possible at optiPoint terminals with display (i.e. not with entry, basic and signature). Note: > Only IPadapters on the telephone side may be administrated with optiset E. With IP- adapters on the system side, initial administration (configuration of the LAN param- eters) can be implemented via optiset E.

• Page 87: Figure 7-5 Faults Shown On Optipoint Display

  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 highest priority NO DHCP response Press any key? > Ping to Gateway failed Press any key? > Ping to Partner failed Press any key? > Generic socket error Press any key? >…

• Page 88: Figure 7-6 Error Codes For Configuration Settings

  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 ERROR_FLASH 0x0001 ERROR_TFFS_DRV 0x0002 ERROR_TFFS_DRIVE 0x0004 ERROR_TFFS_CREATE 0x0008 ERROR_DOS_OPT 0x0010 ERROR_DOS_INIT 0x0020 ERROR_FACTORY_RESET 0x0040 ERROR_HISTORY_CREATE 0x0080 ERROR_HISTORY_OPEN 0x0100 ERROR_NO_INI_FILE 0x0200 ERROR_INI_FILE_EXPAND 0x0400 ERROR_INI_CHECK_TERM_IP 0x0800 ERROR_INI_CHECK_PARTNER_IP 0x1000 ERROR_INI_CHECK_GATEWAY 0x2000 ERROR_INI_CHECK_E164…

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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 To perform administration via the telephone, proceed as follows: Use the arrow keys to go to the «Administration» mask and log in for initial administration. The password is “123456”. Once you have entered the password for the first time, it should be changed to ensure data security (you will need a web browser).
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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Enter the appropriate password for “Secured menu”. Entry No valid Password entered Password: No valid Password entered Password Exit Abort? > No valid Password entered Password: Exit Valid Password…
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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Enter the values shown in the following diagram one after the other in “Secured menu”. Secured menu Valid password entered DHCP DHCP? > input Property OIP IP address? >…
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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Example: “DHCP Input” Entry No change DHCP: of value Exit enable? > Save changed value DHCP: Exit disable? > No change of value DHCP: Exit abort? > P31003-E8400-A100-3-7620 7-28…
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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Example: «OIP IP address» OIP IP address: Exit 10.144.233.62 Entry change of value OIP IP address: for instance Exit Abort? > Sound ringer tone Display unchanged for instance If syntax check fails…
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  IP Adapter Nur für den internen Gebrauch Administration via optiPoint 500 Example «Mode Input» Entry No change of value Operation mode: Exit phone-side? > Operation mode: system-side? > ‘system-side‘ cannot be undone — Change anyway?> Save changed value Exit No change…

• Page 95: Configuration Examples

  Configuration Examples When you restart the computer, the IPadapter is set to «phone-side» by default as on > optiPoint 500. Configuring the optiPoint IPadapter (peer to peer) for connection to HG 1500 (Xpress@LAN) with Hicom 150 Office Configuring the IPadapter at Hicom: The IP address must be configured using a telephone with display if a DHCP server is not available when putting the IPadapter into service for the first time (see Section «Adminis-…

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  IP Adapter Nur für den internen Gebrauch Configuration Examples Adapter IP address optiPoint side Phone number Partner IP address (HG 1500 IP address) HG 1500 cannot be configured via the WEB interface. Figure 7-7 WEB access to the IPadapter P31003-E8400-A100-3-7620 7-32 Service Manual…
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  IP Adapter Nur für den internen Gebrauch Configuration Examples Click Administration. The administrator password must be entered. The IP address, default gateway, etc. are set here. Figure 7-8 WEB page administration P31003-E8400-A100-3-7620 7-33 Service Manual…

• Page 98: Figure 7-9 Ip Address And Routing

  IP Adapter Nur für den internen Gebrauch Configuration Examples Enter the following addresses: IP address, subnet mask, IP partner address and default gateway. Configuration of the default gateway (the Partner IP address (the IP address for the def. gateway must always be entered, HG 1500 — LAN interface in this case).

• Page 99: Figure 7-10Settings In Assistant Office

  IP Adapter Nur für den internen Gebrauch Configuration Examples Configuration in HG 1500 and Office: ● In HG 1500, a voice client is configured for the optiPoint IPadapter in the same way as for Op- ticlient 130 (see also the HG 1500 Service Manual). The phone number for the IPadapter must already be available in Office.

• Page 100: Figure 7-11Optipoint Ipadapter Homepage

  IP Adapter Nur für den internen Gebrauch Configuration Examples Configuring the optiPoint IPadapter (peer to peer) for connection to the U port of Hicom 150 E and Hicom 300E Configuring the IPadapter at Hicom: ● The IP address must be configured using a telephone with display if a DHCP server is not available when putting the IPadapter into service for the first time (see Section «Adminis- tration via optiset E»).

• Page 101: Figure 7-12Web

  IP Adapter Nur für den internen Gebrauch Configuration Examples Click Administration. The administrator password must be entered. The IP address, default gateway, etc. are set here. Figure 7-12 WEB page administration P31003-E8400-A100-3-7620 7-37 Service Manual…

• Page 102: Figure 7-13Ip Address And Routing

  IP Adapter Nur für den internen Gebrauch Configuration Examples Enter the following addresses: IP address, subnet mask, IP partner address and default gateway. Partner IP address (the IPadapter IP ad- Configuration of the default gateway (the def. gateway must always be entered, dress in this case) phone-side even if it is in the same subnet).

• Page 103
  IP Adapter Nur für den internen Gebrauch Configuration Examples Configuring the optiPoint IPadapter on the optiset E. ● The same procedure is adopted for the configuration of optiPoint IPadapter on the optiPoint 500 (phone-side) except that in each case, the other IP address is entered as the IP address and IP partner address.
• Page 104
  IP Adapter Nur für den internen Gebrauch Configuration Examples P31003-E8400-A100-3-7620 7-40 Service Manual…

• Page 105: Troubleshooting

  Test Loops 3 and 4 Troubleshooting The telephone tests for optiPoint 500 are described in Section 3.6. Troubleshooting for optiPoint 500 can be carried out on site by replacing the faulty equipment or with the appropriate spare parts. Test Loops 3 and 4…

• Page 106
  Troubleshooting Nur für den internen Gebrauch Reboot P31003-E8400-A100-3-7620 Service Manual…

• Page 107: Ordering Information

  Products and Spare Parts Ordering Information Products and Spare Parts 9.1.1 Initial Equipment: Telephone Models, Optiset E Key Modules, and Adapters Name Color Part Number optiPoint 500 entry arctic S30817-S7101-A101-* optiPoint 500 economy arctic S30817-S7108-A101-* optiPoint 500 basic arctic S30817-S7102-A101-*…

• Page 108: Table 9-3 Optipoint 500 Without Hs

  S30817-K7110-B508-* Table 9-2 optiPoint 500 adapters Name Color Part Number optiPoint 500 entry arctic without HS S30817-S7101-N101-* optiPoint 500 economy without neutral without HS S30817-S7108-N101-* logo arctic optiPoint 500 basic arctic without HS S30817-S7102-N101-* optiPoint 500 standard arctic…

• Page 109: Accessories, Spare Parts, Miscellaneous

  V38140-H-X174-* optiPoint 500 handset arctic without logo V38140-H-X175-* optiPoint 500 handset manganese without logo V38140-H-X176-* Table 9-4 optiPoint 500 handset with/without logo optiPoint entry (wall brackets) arsenic L36363-A328-C338-* optiPoint basic (wall brackets) arsenic L36363-A329-C338-* LINE CORD BRACKET F30033-X1000-X92 BRACKET socket…

• Page 110: Table 9-5 Optipoint 500 More Spare Parts

  (incl. main adapter) Active loudspeaker box manganese L30460-X1278-X22 (incl. main adapter) Add-on microphone arctic L30460-X1279-X1 Add-on microphone manganese L30460-X1279-X2 16-pack (key) L36363-A332-C281-* Accessory pack, entry D7101-A101-1 Accessory pack basic, standard, advance D7102-A101-1 Table 9-5 optiPoint 500 more spare parts P31003-E8400-A100-3-7620 Service Manual…

• Page 111
  Ordering Information Nur für den internen Gebrauch Products and Spare Parts Accessory pack for advance D7104-A101-1 Accessory pack for BLF D7107-A101-1 Accessory pack for general optiPoint 500 A31003-H8400-B989-*- 6Z19 Table 9-5 optiPoint 500 more spare parts P31003-E8400-A100-3-7620 Service Manual…

• Page 112: Documentation

  A31003-E8000-S091-*-6Z31 Installation Instructions — wall mounting A31003-E8000-S083-*-6Z31 Installation and Administration Instructions A31003-E8000-B869-*-7419 IPadapter Installation Instructions — optiPoint 500 CTI TAPI Ser- A31003-M3000-B479-*-7419 vice Provider Installation and Operating Instructions — privacy mod- A31003-E8000-B519-*-6Z19 Operating Instructions — external speaker and desk A31003-X40-B600-*-6419…

• Page 113: Order Addresses

  Gründlacherstr. 258 — 260 D-90765 Fürth-Bislohe Side-load kit TIS GmbH Phone: 02871-2722-12 Barloer Weg 190 Fax: 02871-37862 D-46397 Bocholt optiPoint 500 handset Bühner&Schaible Phone: 07181-97840-27 with mute key and spe- Kommunikationstechnik Fax: 07181-97840-22 cial designs D-73663 Bergen I2C bus memory cards A&D SE…

• Page 114: After-Sales Service And Repair

  Ordering Information Nur für den internen Gebrauch After-Sales Service and Repair After-Sales Service and Repair optiPoint 500 and accessories for repairs and replacements can be ordered via EWS from the Spare Parts Service. Product Company Address Telephone Order form recipient…

• Page 115: Intranet Addresses

  ICN TI (Technical Information) http://godzilla.mchh.siemens.de/gspnti/deutsch/ auswahl.htm ICN VZ DC 2 Documentation http://intranet.icn.siemens.de/vz_dc_2/index.htm Center optiPoint 500 Homepage Rolm http://desktops.au.rolm.com/prdct/optiset/main.htm Fürth Central Supply http://www.click4business-supplies.de Firma TIS GmbH http://www.tis-gmbh.de Firma Bühner & Schaible http://www.buehner-schaible.de Table 9-8…

• Page 116
  Ordering Information Nur für den internen Gebrauch Intranet Addresses P31003-E8400-A100-3-7620 9-10 Service Manual…

• Page 117: Abbreviations

  Abbreviations The following list contains the abbreviations used in this manual. Abbreviation Definition Telephony Application Programming Interface ARCOFI Audio Ringing Codec Filter (audio chip) Connecting Cable Audio Bus Analog transmit and receive signal BDSG German Data Protection Act Key Module Port (RJ45, 8-pin) CCITT Comité…

• Page 118
  Abbreviation Definition ISDN Integrated Services Digital Network International Standard Organization Keys Key Matrix LAP-D Link Access Procedure on the D-channel Liquid Crystal Display (with standard and modular telephones only) Light-Emitting Diode Lsp. Speaker for ringer, open listening and speakerphone mode Mikr.
• Page 119
  Lists of spare parts 9-1 Local power supply unit 2-18 Observing business and data secrecy 1-2 optiPoint 500 2-16 optipoint 500 2-16 optiPoint 500 acustic adapter 5-4 optiPoint 500 advance 2-8 optiPoint 500 analog adapter 5-4 optiPoint 500 basic 2-6 P31003-E8400-A100-3-7620…
• Page 120
  Safety symbols 1-2 Service information 1-1 Setting up the telephone 3-1 Spare parts, replacement equipment 9-1 Startup 3-1 Technical data on the optiPoint 500 local power supply unit 2-18 Telephone Test 3-4 Time indicator 3-2 Troubleshooting 1-1 Unpacking the box 3-1…

• Page 1
  HiPath 1200 optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance User Guide…

• Page 2: Before You Begin

  Before You Begin Before You Begin These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard, and optiPoint 500 advance telephones running on your HiPath 1200. They describe all functions you can use from your telephone. If you find that some func- tions you wish to use are not available on your telephone, they have not been configured for you and your telephone.

• Page 3
  Before You Begin All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health.

• Page 4: Table Of Contents

  Characteristics and Ways to Connect Your optiPoint 500 … . 8 Control Panel optiPoint 500 economy/basic/standard ….9 Control Panel optiPoint 500 advance with optiPoint key module .

• Page 5
  Contents Saving Repertory Dialing Numbers on a Key….. 29 Using Repertory Dialing Keys ……. . 30 Telephone Settings .
• Page 6
  Contents Operating/Setting the Voice Mailbox and AutoAttendants ……..57 Saving Functions and Procedures .
• Page 7
  Contents System Administration/ Software Update ……83 Enable Remote Administration and Software Update……..83 Service Call .

• Page 8: Basic Operating Instructions

  Basic Operating Instructions Basic Operating Instructions Characteristics and Ways to Connect Your optiPoint 500 optiPoint 500 economy basic standard advance function keys Full-duplex speakerphone fea- ture Display backlight Headset page 93 connected with • built-in interface • adapter • handset interface USB interface Interface for add-on equip- ment…

• Page 9: Control Panel Optipoint 500 Economy/Basic/Standard

  Basic Operating Instructions Control Panel optiPoint 500 economy/basic/standard Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker Display, Keypad for open listening 2 lines with LEDs and ring tones 24 chars – Key field Handset freely programmable keys…

• Page 10: Control Panel Optipoint 500 Advance With Optipoint Key Module

  Basic Operating Instructions Control Panel optiPoint 500 advance with optiPoint key module Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker Illuminated Dis- Keypad for open listening play, LEDs and ring tones 2 lines with 24 chars –…

• Page 11: How To Use These Operating Instructions

  Basic Operating Instructions Step by Step How to Use these Operating Instruc- tions This symbol indicates special notices and addi- tional information. You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset.

• Page 12: Service Personnel

  Basic Operating Instructions Step by Step Service personnel References to service personnel usually mean the per- son responsible for programming your HiPath 1200. Service personnel have access to appropriate PC tools.

• Page 13: Accessing Functions

  Basic Operating Instructions Step by Step Accessing Functions … Interactively You can select some functions while the telephone is idle, for example: > < > Forwarding on? to scroll to a function and press to ex- ecute it. You can select other functions directly depending on the situation.

• Page 14: With Function Keys

  Basic Operating Instructions Step by Step … With Function Keys If you saved a function on a key page 59, you can ac- cess it directly as follows: Press the Mute key to execute the function.

• Page 15: Making Calls — Basic Functions

  Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call or callback, your telephone rings once every four seconds (single- tone sequence).

• Page 16: Answering A Call With The Speaker (Speakerphone Mode)

  Step by Step Answering a Call with the Speaker (Speaker- phone Mode) This function is not available with optiPoint 500 economy and optiPoint 500 basic. The telephone rings. The caller is displayed. Press the key. The LED lights up. Speaker Speakerphone mode.

• Page 17: Dialing/Making Calls

  Making Calls – Basic Functions Step by Step Dialing/Making Calls You can make free internal calls to all users who are con- nected to the HiPath 1200. If authorized, you can also make external calls to users in the public telephone network. You can get the internal station numbers and ex- ternal trunk access codes from the service per- sonnel.

• Page 18: Switching To Speakerphone Mode

  The other party answers with speaker: Lift the handset. or On-hook dialing: use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). The called party does not answer or is busy: Press the key. The LED goes out.

• Page 19: Open Listening

  Making Calls – Basic Functions Step by Step Open Listening You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the hand- set.

• Page 20: Redialing A Number

  Making Calls – Basic Functions Step by Step Redialing a Number The last ten telephone numbers dialed are stored auto- matically. You can redial them simply by pressing a key. The station number appears on your screen for two se- conds and is then dialed.

• Page 21: Turning The Microphone On And Off

  (speaker call, page 34). Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call. The micropho- ne is switched on. Press the key. The LED lights up.

• Page 22: Calling A Second Party (Consultation Hold)

  Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Consult? Confirm. Call the second party. Return to the first party: Return to held call? Confirm.

• Page 23: Transferring A Call

  Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to ano- ther colleague of yours, you can transfer the call that colleague. Consult? Confirm. > Start transfer? Enter the number of the party to which you want to transfer the call.

• Page 24: Call Forwarding

  Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can forward calls immediately to different internal or external telephones (destinations). > Forwarding on? Select and confirm. Enter the code. Enter the destination number. • For internal destinations, enter the internal station number.

• Page 25: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn)

  Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) If this function has been configured (consult service personnel), you can forward calls to your HiPath 1200 multiple subscriber numbers (MSN) (DID number) di- rectly within the carrier network.

• Page 26: Using Call Forwarding — No Answer (Cfna)

  Making Calls – Basic Functions Step by Step Save? Confirm. When call forwarding is active, a special dial tone sounds when you lift the handset and «MSN to:…» appears in the display. Using Call Forwarding — No Answer (CFNA) Calls that you do not answer after six rings (=default, can be set by service personnel) or that arrive while you are busy can be forwarded to a telephone of your choice.

• Page 27: Using Callback

  Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •…

• Page 28: Checking And Canceling A Saved Callback

  Making Calls – Basic Functions Step by Step Checking and Canceling a Saved Callback > View callbacks? Select and confirm. Enter the code. Deleting a displayed entry: Delete? Confirm. Ending callback display: > Exit? Select and confirm. Press the key. The LED goes out. Program/Service Press the key.

• Page 29: Saving Repertory Dialing Numbers On A Key

  Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save a frequently dialed number on any free key of your phone or accompanying equipment. Press the key. The LED lights up. Program/Service >…

• Page 30: Using Repertory Dialing Keys

  Making Calls – Basic Functions Step by Step Simply press the key to dial a stored telephone number page 30. If you have saved an internal station number, the corresponding LED signals various states page 60 You can do this while a call is in progress. Using Repertory Dialing Keys Precondition: You have saved a station number on a re- pertory dialing key…

• Page 31: Telephone Settings

  Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: «Quiet…

• Page 32: Adjusting The Receiving Volume During A Call

  Making Calls – Basic Functions Step by Step Adjusting the Receiving Volume During a Call Precondition: You are conducting a call. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save. Adjusting the Display to a Comfortable Rea- ding Angle You can swivel the display unit.

• Page 33: Making Calls — Convenience Functions

  Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service > *59=Pickup — directed? Select and confirm. Enter the code.

• Page 34: Using The Speakerphone

  You can conduct the call with the handset or in speaker- phone mode. Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Lift the handset and answer the call. Mute off? Press the «OK» key to confirm your selection and answer the call.

• Page 35: Answering A Call With A Headset

  The following procedures require that the entran- ce telephone be connected via a Siemens TFE adapter. If you use other adapters, consult their manufac- turer’s documentation.

• Page 36: Accepting A Call From An Answering Machine

  Making Calls – Convenience Functions Step by Step Accepting a Call From an Answering Machi- You can accept a call from any answering machine if the machine is connected to your system (consult service personnel) and you have programmed the answering machine number on a key page 59.

• Page 37: Dialing/Making Calls

  Making Calls – Convenience Functions Step by Step Dialing/Making Calls Using a Caller List If this feature is activated, the following calls will be stored in three caller lists: • 1=Not answered calls • 2=Answered calls • 3=Originated calls The service personnel can specify if only external or ex- ternal and internal calls are saved.

• Page 38
  Making Calls – Convenience Functions Step by Step Ending retrieval > Exit? Select and confirm. Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker Displaying the call time and additional call informa- tion Precondition: You have retrieved the caller list and the selected call is displayed.

• Page 39: Using Speed-Dial

  Making Calls – Convenience Functions Step by Step Using Speed-Dial You can assign station or system speed-dial numbers to frequently called destinations. • You can set up your own station speed-dialing num- bers (max. 10) which are available only from your te- lephone.

• Page 40
  Making Calls – Convenience Functions Step by Step Saving/changing/deleting station speed-dial num- bers and associated names You can store the ten numbers which you use the most and dial them using your own station speed-dial num- bers: 0 through 9 (see above). Press the key.
• Page 41
  Making Calls – Convenience Functions Step by Step If applicable You can enter a name for the number you have entered. This will be displayed when you dial the speed-dial num- ber, and added to the internal directory page 42. >…

• Page 42: Select From Directory (Alphanumeric Search)

  Making Calls – Convenience Functions Step by Step Select from Directory (Alphanumeric Search) The internal directory contains all station numbers, and the station and system speed-dial numbers assigned to a name (consult service personnel). Precondition: Names have been assigned to the stati- on/speed-dial numbers stored.

• Page 43: Talking To Your Colleague With A Speaker Call

  Making Calls – Convenience Functions Step by Step To enter a space, press «0». Pressing «1» automatically displays the first entry in the internal directory. The «*» and «#» keys have no function here. If applicable > Delete Character? Select and confirm each letter to be deleted. The last letter entered is deleted.

• Page 44: Automatic Connection Setup/Immediate Connection/Hotline

  Making Calls – Convenience Functions Step by Step Automatic Connection Setup/Immediate Con- nection/Hotline If this feature is activated (consult service personnel), a connection to a specified internal or external destination will be set up when you lift the handset. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time.

• Page 45: Assigning A Station Number/Msn

  Making Calls – Convenience Functions Step by Step Assigning a Station Number/MSN You can selectively assign a specific multiple subscriber number MSN (DID number) to your telephone before making an external call. The assigned MSN then ap- pears instead of the default MSN on the called party’s display.

• Page 46: During A Call

  Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in ano- ther call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone…

• Page 47: Preventing And Allowing Call Waiting (Automatic Camp-On) (Data Transmission Protection/Camp-On Protection)

  Making Calls – Convenience Functions Step by Step Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Combining the calling parties into a three-party conference > Conference? Select and confirm. Press the key. The LED lights up. Enter the code. The Program/Service LED goes out.

• Page 48: Turning The Call Waiting Tone On And Off

  Making Calls – Convenience Functions Step by Step Turning the Call Waiting Tone On and Off You can suppress the call waiting tone (emitted appro- ximately every six seconds) for second calls. Waiting calls are then only indicated on the display (Call waiting?) or, if configured, by the flashing «Ringer cutoff»…

• Page 49: Parking A Call

  Making Calls – Convenience Functions Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

• Page 50: Conducting A Conference

  Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as two other parties at the same time. These may be internal or external users. Call the first party. >…

• Page 51: Activating Tone Dialing/Dtmf Suffix Dialing

  Making Calls – Convenience Functions Step by Step Activating Tone Dialing/DTMF Suffix Dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. You can use the keys «0» through «9», «*», and «#» to trans- mit DTMF signals.

• Page 52: If You Cannot Reach A Destination

  Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 6 seconds) until «Camp-on» appears on the display and the busy tone is followed by the ring tone.

• Page 53: Using Night Answer

  Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station and the password for activating/deac- tivating it can be set by the service personnel.

• Page 54: Entry Voice Mail (Evm)

  Making Calls – Convenience Functions Step by Step Entry Voice Mail (EVM) Your HiPath 1200 features an integrated voice memory system called «Entry Voice Mail». Your service personnel can configure up to 24 voice mailboxes and four AutoAttendants for you. If the voice mailbox auto-configuration feature was en- abled by the service personnel, you can also configure your voice mailbox yourself.

• Page 55: Configuring The Personal Voice Mailbox

  Making Calls – Convenience Functions Step by Step Configuring the Personal Voice Mailbox If your service personnel has not configured a personal voice mailbox for you, you can easily do it yourself. Precondition: Service personnel enabled auto-configu- ration for voice mailboxes. Enter the code for «Entry Voice Mail»…

• Page 56
  Making Calls – Convenience Functions Step by Step Press the flashing «Mailbox» key. Enter the code for «Entry Voice Mail» (default = 790). > Call Voice Mail? Select and confirm. Enter the personal voice mailbox code number. Follow the acoustic user prompts. Checking the personal voice mailbox from another internal telephone Enter the code for «Entry Voice Mail»…

• Page 57: Activating Autoattendants

  Making Calls – Convenience Functions Step by Step Activating AutoAttendants If configured (consult your service personnel), you can forward calls to AutoAttendants. Configure call forwarding page 24 or call forwarding — no answer page 26 on your telephone to the destina- tion 741, 742, 743 or 744 (=default destinations for Au- toAttendants, consult service personnel).

• Page 58
  Making Calls – Convenience Functions Step by Step • Greeting control, «manual» or «automatic day/night program». Use «manual» to specify that the last greeting liste- ned to/recorded under Greeting 1/2 is active. With «automatic day/night program», greeting 1 (=day) or 2 (=night) is active depending on the day and night answer feature in your HiPath 1200.

• Page 59: Saving Functions And Procedures

  Saving Functions and Procedures Step by Step Saving Functions and Procedures You can save a frequently-dialed number page 29, or frequently-used functions/procedures (comprising se- veral operating steps) to any free key on your telephone or add-on device. Assigning Functions to Keys Press the key.

• Page 60
  Saving Functions and Procedures Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding — trunk, Call Fwd No Reply, Night answer, Do not disturb, Changeover, HF answerback on/off, Campon prot. on, Caller ID suppression, Busy by Busy: Saved function is not active.
• Page 61
  Saving Functions and Procedures Step by Step Active call on assigned multiple subscriber number MSN. Flashing rapidly – A call has arrived for me on this MSN; press the key to pick up the call. Flashing normally – A call has arrived on this MSN; press the key to pick up the call.

• Page 62: Assigning A Procedure (Operating Steps) To A Key

  Saving Functions and Procedures Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be sa- ved to a single key on your telephone. Using the «Account code» page 74 function, for ex- ample, you can save all the remaining required inputs (station number of the calling party + the station num-…

• Page 63: Checking The Key Assignments

  Saving Functions and Procedures Step by Step Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals page 51.

• Page 64: Using Other Team Functions

  Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (consult service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.

• Page 65
  Using Other Team Functions Step by Step You belong to a hunt group or a group call: > Leave group? Select and confirm. > Join group? Enter the code for «leave» or «join». Press the «Hunt group join/leave» key. You belong to several groups: >…
• Page 66
  Using Other Team Functions Step by Step > #=Leave all groups? Select and confirm. This turns off the audible tone for all groups. Enter the code for «Leave all groups». > *=Rejoin all groups? Select and confirm. This turns off the audible tone for all groups. Enter the code for «Join all groups».

• Page 67: Accepting A Call For Another Member Of Your Team

  Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone. To do this, consult your service personnel to find out if a pickup group has been confi- gured.

• Page 68: Privacy/Security

  Privacy/Security Step by Step Privacy/Security Turning Do Not Disturb On and Off To avoid any interruptions, you can activate the Do Not Disturb feature. Callers then hear the busy tone. > DND on? Select and confirm. > DND off? Enter the code for «on» or «off». When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active…

• Page 69: Monitoring A Room

  Privacy/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone from outside lets you hear what is going on in the room. Activating the telephone to be monitored: Press the key.

• Page 70: Trace Call: Identifying Anonymous Callers

  Privacy/Security Step by Step Trace Call: Identifying Anonymous Cal- lers You can have the carrier identify malicious external cal- lers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

• Page 71
  Privacy/Security Step by Step While the telephone is locked, a special dial tone sounds when you lift the handset. You can conti- nue to dial internal numbers as usual.

• Page 72: Saving Your Pin

  Privacy/Security Step by Step Saving Your PIN To prevent unauthorized persons from using your tele- phone, you need to enter a personal identification num- ber, which you can save yourself. Press the key. The LED lights up. Program/Service > *93=Change PIN? Confirm.

• Page 73: Checking And Assigning Call Charges

  Checking and Assigning Call Charges Step by Step Checking and Assigning Call Charges Displaying Call Charges For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, the service personnel must request the AOCD feature (Advice of Charge, During the Call) from your carrier.

• Page 74: Dialing With Call Charge Assignment

  Checking and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up ac- count codes for you. Press the key. The LED lights up. Program/Service >…

• Page 75: Using Other Functions/Services

  Using Other Functions/Services Step by Step Using Other Functions/Services Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment page 76 .To do this, you need to save the time when you want to be called.

• Page 76: Using Timed Reminders

  Using Other Functions/Services Step by Step Save? Confirm. If you make a mistake: > Previous? Select and confirm. This deletes all entered digits. Deleting and checking a saved appointment: Press the key. The LED lights up. Program/Service > #46=Timed reminder off? Confirm.

• Page 77: Music On Hold

  Using Other Functions/Services Step by Step Music on Hold If Music on Hold has been set up for your HiPath 1200, waiting callers will hear the selected music. You can listen to this music (as background music, for example) using the speaker in your telephone. >…

• Page 78
  Using Other Functions/Services Step by Step If this function has been configured (consult service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •…

• Page 79: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

  Contact your network provider to find out which ISDN functions can be code-controlled in your country (contact the service personnel). Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e. g. toll fraud).

• Page 80: Operating A Switch (Relay)

  Using Other Functions/Services Step by Step Operating a Switch (Relay) If this feature is configured (consult service personnel), you can activate/deactivate certain devices (e.g. door opener) via switches (relays, max. 2 ).Depending on their programming, the switches can be activated/deactivated manually or automatically (accor- ding to time).

• Page 81: Confirming/Deactivating An Alarm

  Using Other Functions/Services Step by Step Confirming/Deactivating an Alarm If the service personnel have activated the alarm feature on your telephone, you will receive an alarm call when your HiPath 1200 recognizes an alarm situation .To acknowledge the alarm call, you must answer it. If you do not answer the alarm call, it will be repeated (de- pending on how it is programmed).

• Page 82: Reject On Busy, Switching Telephone To Busy

  Using Other Functions/Services Step by Step Reject on Busy, Switching Telephone to Busy All telephones in a specified group are automatically set to busy when a member is engaged in a call. External calls cause no ring tone (caller hears busy signal) and are rejected.

• Page 83: System Administration

  System Administration/ Software Update Step by Step System Administration/ Software Update The following sections describe features for system ad- ministration that you can use from your telephone. Enable Remote Administration and Software Update Your HiPath 1200 can be configured remotely. To allow that, you must enable remote administration for your HiPath 1200.

• Page 84: Software Update

  System Administration/ Software Update Step by Step Software Update If you are authorized, you can start a software update. Press the key. The LED lights up. Program/Service > More features? Select and confirm. > Remote update ? Select and confirm. qmhei Enter the code.

• Page 85: Setting The Language/Country

  System Administration/ Software Update Step by Step Setting the Language/Country Enter the corresponding country code to make the country-specific settings for your HiPath 1200. The cor- responding language and currency unit will also be set for your telephone display. Precondition: You must have authorization to use this function on your telephone.

• Page 86: Setting Date And Time

  System Administration/ Software Update Step by Step Czech Republic 98385917 Setting Date and Time If authorized, you can set the date and time for your HiPath 1200. The date and time are always shown on your telephone’s display. Press the key. The LED lights up. Program/Service >…

• Page 87: Configuring System Speed-Dial Numbers

  System Administration/ Software Update Step by Step Configuring System Speed-Dial Num- bers If appropriately authorized, you can administer your HiPath 1200’s system speed-dial numbers (000-499) from your telephone. Saving/changing/deleting system speed-dial num- bers and associated names Press the key. The LED lights up. Program/Service >…

• Page 88
  System Administration/ Software Update Step by Step First enter the external code and then the external sta- tion number. You can insert dial pauses and switch to tone di- aling for checking the answering machine. Use the key to program a Redial dial pause between two digits.

• Page 89: Terminal Mode — Optipoint Application Module

  Terminal Mode — optiPoint application module The optiPoint application module cannot be ope- rated in conjunction with optiPoint 500 economy. If your optiPoint 500 features an optiPoint application module, “Terminal Mode” is auto- matically activated when you initiate the following func- tion.

• Page 90
  Terminal Mode — optiPoint application module Step by Step Delete and Cancel key Deletes the character on the left or, in combination with key, enters the «*» character. Deletes the character on the right. Cancels the current input or action. Hotkeys Jumps to the next element, for example, on the system and application bar.

• Page 91: Labeling, Documentation And Accessories

  • with a computer via the Internet: You will find the “Online Key Labelling Tool“ along with the user inter- face under http://www.siemens.com/hipath (Downloads/Software) . Put the labeled strips in the rele- vant key pad on your optiPoint and place the transparent cover over…

• Page 92: Attaching A Station Number Label

  Using PC-based Telephony Applications A PC can be connected using the optiPoint 500 system telephone’s (not optiPoint 500 economy) built-in USB interface and a USB cable. The TAPI driver on the HiPath 1200 system CD lets you run many of the telephone applications currently available on the market on your PC.

• Page 93: Accessories

  For detailed information about these and other products and their availability for your telephone, see the data sheets for your optiPoint 500 telephone and accessories in the Internet at http://www.siemens.com/hipath (Downloads/Data sheets). For a summary describing ways to connect them to your telephone,…

• Page 94: Fixing Problems

  Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Page 95: Responding To Error Messages On The Screen

  Fixing Problems Step by Step Responding to Error Messages on the Screen Invalid entry Possible cause: Wrong number/code. Possible response: Enter the correct number/code. Not authorized Possible cause: You tried to use a disabled function. Possible response: Ask the service personnel to enable the function. Not possible Possible cause: Wrong number/code.

• Page 96
  Fixing Problems Step by Step Vacant Possible cause: No number or function is assigned to a key. Possible response: Program the key for the number or function page 29 page 59. No names entered Possible cause: The internal phone book has no entries. Possible response: Store the name with station and speed-dial number page 42.

• Page 97: Index

  Index Index call charge assignment ……74 call charge limit ……….. 73 call charges for another telephone ..73 call charges for your telephone ….73 call forwarding ……….24 accessories ……….93 MSN in CO ……….25 account code ……….

• Page 98
  Index data transmission protection fax details ….47 ………… 82 date forwarding ………….. 86 ……….. 24 delete key multiple subscriber number MSN ………… 90 ..25 desk microphone forwarding multiple subscriber number ……..93 details, fax ……….. 82 …………. 25 dial pause function keys …………
• Page 99
  Index labeling key fields parking a call ……9, 10, 91 ……….49 LCR Least Cost Routing password ……17 Least Cost Routing reset system password ……..17 ……84 LED (light-emitting diode) PDF format ….. 9, 10 ……….92 LED indications, meaning of personal identification number ….
• Page 100
  Index saving a PIN telephone ……….72 service call cleaning ……….. 83 ………… 94 service personnel locking ……..12 …………70 set country locking/unlocking ……..70 country code maintaining ……….. 85 ……….94 set language operating ……….85 ……….13 setting your telephone settings ……

• Page 101: Overview Of Functions And Codes

  Overview of Functions and Codes Overview of Functions and Codes The table below lists all available functions as they appear on the display. Functions that have been configured (consult service personnel) can be activated interactively (select + confirm) via the Program/Service menu (select + confirm or enter a code), or by pressing function keys.

• Page 102
  Overview of Functions and Codes Functions … inter- … using the … via (display) actively Program/Service function Program/Service < > < > Code Headset Answer call Hotline Fax details Keypad dialing Conference Start conference End conference View conf parties Show call charges Use speed dialing Change Speed Dial (station) Speed-dial list (system)
• Page 103
  Overview of Functions and Codes Functions … inter- … using the … via (display) actively Program/Service function Program/Service < > < > Code Callback View callbacks/Delete Suppress call ID Restore caller ID Temporary MSN Forw. No Reply on Forw. No Reply off Control Relay On Control Relay Off Reset system passw.
• Page 104
  An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Subject to availability. Right of modification reserved. The trademarks used are owned by Siemens AG or their respective own- Printed in the Federal Republic of Germany. ers.

Введение

Введение

В этой инструкции по эксплуатации описывается работа с телефонными аппаратами optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard и optiPoint 500 advance,

подключенными к HiPath 3000/HiPath AllServe.

В инструкции описываются все функци телефонов. Возможно, некоторые функции, которыми вы захотите воспользоваться, будут недоступны на вашем телефоне. Это может произойти по следующим причинам:

•Функция не сконфигурирована на вашем телефоне — обратитесь в службу обслуживания.

•Ваша коммуникационная платформа не поддерживает эту функцию — обратитесь в представительство фирмы Siemens для модернизации вашей системы.

Рекомендации

Не пользуйтесь телефоном в помещениях, где существует опасность взрыва!

Используйте только оригинальные принадлежности Siemens.

Использование принадлежностей других изготовителей опасно и ведет к отмене гарантии и маркировки CE.

Не разбирайте телефон. При возникновении проблем обратитесь к специалистам, обслуживающим систему.

Не допускайте контакта телефона с красящими или агрессивными жидкостями, например, кофе, чаем, соком или безалкогольными

напитками.

Уход за телефоном, см. стр. 104.

Маркировка CE

Устройство соответствует требованиям директивы ЕС 1999/5/EG, как это подтверждено маркировкой CE.

Символ экологичности

Устройство было изготовлено в соответствии с нашей сертифицированной системой контроля экологичности (ISO 14001). Этот

процесс гарантирует минимизацию расхода энергии и сырья, и следовательно, уменьшение отходов.

Содержание

Что нужно знать пользователю . . . . . . . . . . 9

Панель optiPoint 500 economy/basic/standard . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Панель optiPoint 500 advance с приставкой optiPoint key module . . . . . . . . 10 Пользование инструкцией. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Индикация на дисплее. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Выбор функции . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

… в диалоговом режиме. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

… через сервисное меню . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

… с помощью функциональной клавиши . . . . . . . . . . . . . . . . . . . . . . . . 12 Какие функции можно использовать? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Базовые и комфортные функции . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Дополнительные функции для абонентских групп и системы шеф—

секретарь. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Как эффективно использовать телефон . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Базовые и комфортные функции

Входящая и исходящая связь. . . . . . . . . . . . . . . 14

Прием вызова — разговор через трубку. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Прием вызова через громкоговоритель (громкая связь) . . . . . . . . . . . . . . . 14 Прослушивание в помещении во время разговора . . . . . . . . . . . . . . . . . . . . 15

Переключение на громкую связь . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Переключение на трубку . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Второй вызов . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Прием второго вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Разрешение и запрет (автоматической) сигнализации второго вызова 17 Вкл./выкл. сигнализации второго вызова . . . . . . . . . . . . . . . . . . . . . . . . 18

Целевой перехват вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Целевой перехват вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Отказ от приема вызовов . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Использование почтовых ящиков. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Использование громкой связи . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Включение/блокировка функции «Ответ по громкой связи«. . . . . . . . . . . . 20 Включение/блокировка функции «Ответ по громкой связи«. . . . . . . . . . . . 21 Прием вызова с использованием гарнитуры . . . . . . . . . . . . . . . . . . . . . . . . . 21 Включение и выключение функции «Блокировка вызова» . . . . . . . . . . . . . 21 Включить/выключить функцию «Не беспокоить» . . . . . . . . . . . . . . . . . . . . 22 Идентификация анонимных абонентов (злонамеренных вызовов) (не для США) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Включение и выключение микрофона. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Прием вызовов с домофона и открывание двери . . . . . . . . . . . . . . . . . . . . . 24

Перехват вызова с автоответчика . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Просмотр количества ожидающих вызовов и индикация перегрузки . . . . 26

Содержание

Исходящие вызовы. . . . . . . . . . . . . . . . . . . . . . . 27

Набор номера со снятой трубкой . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Набор номера, не снимая трубки. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Блочный набор/исправление номеров . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Подавление индикации номера вызывающего абонента . . . . . . . . . . . . . . . 29

Селекторная связь . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Активизация тонального донабора (многочастотный донабор) . . . . . . . . . 30 Автоматическое соединени (горячая линия) . . . . . . . . . . . . . . . . . . . . . . . . . 30

Резервирование линии . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Присвоение абонентского номера (не для США) . . . . . . . . . . . . . . . . . . . . . 31

Посылка сигнала в сеть . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ассоциированный набор/помощь при наборе . . . . . . . . . . . . . . . . . . . . . . . . 33

Одновременный разговор с несколькими абонентами . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Вызов второго абонента (наведение справки) . . . . . . . . . . . . . . . . . . . . . . . 34 Переключение на удерживаемое соединение (попеременный разговор по двум линиям) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Конференц—связь . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Конференц связь с участием до пяти абонентов

(только организатор) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Просмотр абонентов, участвующих в конференции (только организатор) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Отключение абонентов от конференц—связи (только организатор) . . . 36

Выход из конференц—связи . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Завершение конференц—связи (только организатор) . . . . . . . . . . . . . . . 36 Отключение абонента АТС ISDN от конференц—связи

(только для США) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Переключение соединения . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

…После вызова по селекторной связи (объявления) в группе . . . . . . . . 37

Парковка вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Прием запаркованного вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Перевод внешних вызовов на удержание. . . . . . . . . . . . . . . . . . . . . . . . . 39

Прием удерживаемого вызова. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Вызов по сохраненным номерам. . . . . . . . . . . . 40

Использование списка позвонивших . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Просмотр списка позвонивших. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Завершение просмотра списка позвонивших . . . . . . . . . . . . . . . . . . . . . 40 Просмотр времени вызова и дополнительной информации. . . . . . . . . . 41 Набор номера с использованием списка позвонивших . . . . . . . . . . . . . 41 Удаление записи из списка позвонивших . . . . . . . . . . . . . . . . . . . . . . . . 41

Содержание

Сохранение номера абонента, с которым вы разговариваете, в списке позвонивших (повтор набора номера) . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Повторный набор номера . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Использовние именных клавиш . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Набор номера через индивидуальн. или центральный сокращ. набор . . . . 44

Просмотр/закрепление стоимости соединений45

Просмотр стоимости соединений (не для США) . . . . . . . . . . . . . . . . . . . . . 45 Просмотр информации о стоимости соединений для другого телефона (не для США) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Набор с закреплением стоимости соединений . . . . . . . . . . . . . . . . . . . . . . . 47

Если вы не дозвонились … . . . . . . . . . . . . . . . . . 48

Использование обратногол вызова. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Заказ обратного вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Прием обратного вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Проверка/удаление заказа на обратный вызов . . . . . . . . . . . . . . . . . . . . 48 Сигнализация второго вызова – обратить на себя внимание. . . . . . . . . . . . 49 Подключение к соединению – вклиниться в разговор . . . . . . . . . . . . . . . . . 50

Настройка телефона . . . . . . . . . . . . . . . . . . . . . . 51

Изменение громкости звонка . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Изменение мелодии звонка . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Регулировка громкости спецсигнала . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Настройка громкой связи под акустику помещения . . . . . . . . . . . . . . . . . . 52 Регулировка громкости во время разговора . . . . . . . . . . . . . . . . . . . . . . . . . 52

Регулировка угла наклона дисплея. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Выбор языка дисплейных сообщений . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Блокировка телефона от несанкционированного использования . . . . . . . . 54

Сохранение личного кода . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Сохранение абонентских номеров, функций, процедур и напоминаний . . . . . . . . . . . . . . . . . .56

Сохранение номеров под именными клавишами . . . . . . . . . . . . . . . . . . . . . 56 Сохранение индивидуальных номеров сокращенного набора . . . . . . . . . . 57

Закрепление функций за клавишами . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Закрепление за клавишей процедуры (этапов операции) . . . . . . . . . . . . . . 62

Сохранение напоминаний . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Содержание

Проверка телефона . . . . . . . . . . . . . . . . . . . . . . . 65

Проверка работоспособности телефона . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Проверка назначения клавиш . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Переадресация вызовов . . . . . . . . . . . . . . . . . . . 66

Использование временной переадресации . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Использование ночного режима . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Переадресация вызовов в сеть оператора/

переадресация множественных абонентских номеров

(MSN) (не для США) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Использование других функций . . . . . . . . . . . . 69

Передача сообщений. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Просмотр и удаление отправленных сообщений. . . . . . . . . . . . . . . . . . . . . . 69

Ответ на сообщения . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Оставить сообщение/текст ответа. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Удаление текста ответа . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Использование другого телефона как своего собственного . . . . . . . . . . . . . 71 Поменять абонентский номер (замена аппарата/

передислокация абонента) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Info при приеме телефакса/сообщения на автоответчик. . . . . . . . . . . . . . . . 73 Отмена услуг и функций (общесистемная отмена функций телефона) . . . 73

Скрытое прослушивание . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Контроль помещения . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Активизация функций для другого телефона . . . . . . . . . . . . . . . . . . . . . . . . 75 Блокировка другого телефона от использования другими лицами . . . . . . . 76

Использование системных функций с внешних телефонов

DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Использование функций в сетях ISDN с помощью набора кодов

(клавишный набор) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Управление подключенными компьютерами или программами/телефонная служба данных (только для HiPath 3500/3550/3700/3750) . . . . . . . . . . . . . 79 Управление реле . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Содержание

Датчики (только HiPath 3300/3350/3500/3550) . . . . . . . . . . . . . . . . . . . . . . . 80 Радиопейджинг (не для США) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Простое оборудование для пейджинга . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Расширенное оборудование для пейджинга (только Hipath 3700/3750)81

Функции группы и системы шеф—секретарь

Группа/шеф—секретарь с выделенными линиями

83

Использование линейных клавиш . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Прием вызовов с помощью линейных клавиш . . . . . . . . . . . . . . . . . . . . 84 Вызовы с использованием линейных клавиш. . . . . . . . . . . . . . . . . . . . . 84 Использование линейных клавиш для удержания и повторного приема вызовов . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Попеременный разговор по нескольким линиям . . . . . . . . . . . . . . . . . . 85

Переадресация вызовов для линии . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Использование клавиш прямого вызова (DSS) . . . . . . . . . . . . . . . . . . . . . . . 87 Использование клавиш DSS для приема вызовов . . . . . . . . . . . . . . . . . 87

Прямой вызов абонентов группы . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Переключение соединения . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Прием вызова для другого абонента . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Подключение или отключение от группового вызова (не для телефона шефа в группе шеф—секретарь)) . . . . . . . . . . . . . . . . . . . . 88

Переключениевызовов непосредственно на аппарат шефа (только в группе шеф—секретарь) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Использование других функций в группе . . . . 90

Включение и выключение группового вызова . . . . . . . . . . . . . . . . . . . . . . . 90 Прием вызова, адресованного другому абоненту вашей группы . . . . . . . . 92

Подключение вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Равномерное распределение вызовов (UCD) . . . . . . . . . . . . . . . . . . . . . . . . 93

Объединение систем в сеть LAN (сеть ПК)

Специальные функции в компьютерной сети

(LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Отключение от общего абонентского ввода/группы вызова . . . . . . . . . . . 95

Переадресация «Следуй за мной» . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Использование ночного режима . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Подключение вызова . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Управление реле . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Открывание двери. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

О телефоне

Надписи для клавиш и документация . . . . . . 101

Надписи для клавиш . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Крепление таблички с абонентскими номерами . . . . . . . . . . . . . . . . . . . . . 102

Документация . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Принадлежности . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Рекомендации . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Уход за телефоном . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Устранение неисправностей . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Сообщения об ошибках, выводимые на дисплей . . . . . . . . . . . . . . . . . . . . 105

Помощь в решении проблем . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Алфавитный указатель. . . . . . . . . . . . . . . . . . . 106

Что нужно знать пользователю

Что нужно знать пользователю

Панель optiPoint 500 economy/basic/standard

функции Отбой

Что нужно знать пользователю

Какие функции можно использовать?

Базовые и комфортные функции

Вы можете пользоваться всеми базовыми и комфортными функциями вашей телекоммуникационной платформы, которые предлагаются в диалоговом

режиме на дисплее, в сервисном меню и на функциональных клавишах.

Дополнительные функции для абонентских групп и системы шеф—секретарь

См. стр. 83f.

В целях повышения эффективности телефонной связи для рабочих и проектных групп администратор системы может сконфигурировать дополнительные функции коллективного пользования, отвечающие

требованиям повседневной жизни абонентской группы. Ими можно пользоваться наряду с базовыми и комфортными функциями.

Кроме групп перехвата вызова, групп с общим номером (групповой вызов)

и групп с распределением вызовов можно сформировать еще и абонентские группы с подключением нескольких линий к каждому телефону.

Телефон с линейными клавишами отличается тем, что на них вы найдете как свой номер, так и номера своих коллег. Вы получаете доступ ко всем линиям и можете звонить одновременно по нескольким линиям.

К другому ряду коллективных функций принадлежат функции системы шеф—секретарь.

Эти функции конфигурируются администратором системы. Вы можете пользоваться шеф—секретарскими функциями (функциями секретариата) наряду с базовыми и комфортными, а также другими коллективными функциями.

Телефон системы шеф—секретарь располагает клавишами прямой связи с шефом или секретарем, линейными клавишами для шефа или секретаря и клавишами переключения вызова.

Как эффективно использовать телефон?

•Наверняка у вас есть коллеги или внешние абоненты, которым вы особенно часто звоните. Их номера вам нужно записать под определенными клавишами, чтобы быстро и удобно набрать их (Запись номера под именной клавишей см. стр. 56).

•Набираемый номер часто бывает занят. В суете рабочего дня быстро забываешь перезвонить еще раз. Поэтому пользуйтесь функцией «Обратный вызов» (см. стр. 48).

Входящая и исходящая связь

Шаг за шагом

Переключение громкую связь

Данная функция отсутствует на аппаратах optiPoint 500 economy и optiPoint 500 basic.

Условие: Вы говорите через трубку.

Громкоговоритель и t Удерживая клавишу нажатой, положите трубку, затем отпустите клавишу (в США: только нажать клавишу и

положить трубку). Продолжайте разговор.

Переключение трубку

Данная функция отсутствует на аппаратах optiPoint 500 economy und optiPoint 500 basic.

Условие: вы говорите по телефону, используя функцию громкой связи.

n и s Снимите трубку. Продолжайте разговор.

Второй вызов

Вызывающие абоненты могут соединиться с вами, даже если вы ведете другой телефонный разговор. Об

ожидающем вызове вам сообщается специальным сигналом.

Вы можете проигнорировать или принять ожидающий вызов.

При приеме ожидающего вызова вы можете завершить первый разговор или перевести его удержание и продолжить позже. Также вы можете заблокировать

функцию ожидания вызова или сигнализацию поступления второго вызова , см. стр. 17.

Прием второго вызова

Условие: вы говорите по телефону и слышите гудок (каждые шесть секунд).

Завершение первого разговора и прием второго:

t Положите трубку. Ваш телефон звонит.

n Ответьте на второй вызов. Снимите трубку.

Входящая и исходящая связь

Шаг за шагом

Просмотр количества ожидающих вызовов и индикация перегрузки

Нажав клавишу с функцией «Показать число вызовов» (см. стр. 58), вы можете вывести на дисплей количество внешних ожидающих вызовов.

Нажмите клавишу «Ожидающие вызовы«.

Если во время установленного соединения количество ожидающих вызовов превышает заданный порог (перегрузка; узнайте в службе поддержки), то на клавише

загорается лампочка.

•Лампочка не горит: ожидающих вызовов нет.

•Лампочка медленно мигает:

Достигнут запрограммированный порог.

•Лампочка быстро мигает:

Превышено пороговое значение (перегрузка).

Исходящие вызовы

Шаг за шагом

Исходящие вызовы

Набор номера со снятой трубкой

nСнимите трубку.

oВнутренние соединения: введите абонентский номер. Внешнее соединение: наберите код выхода в город и абонентский номер.

Абонент не отвечает или занят:

t Положите трубку.

Набор номера, не снимая трубки

oВнутренние соединения: наберите номер.

Внешнее соединение: наберите код выхода в город и абонентский номер.

Абонент отвечает через громкоговоритель:

n Снимите трубку.

или Не снимая трубки: громкая связь (невозможно на аппаратах optiPoint 500 economy и optiPoint 500 basic).

Абонент не отвечает или занят:

Громкоговоритель Нажмите клавишу. Лампочка гаснет.

Исходящие вызовы

Шаг за шагом

Система может быть запрограммирована так, что

перед установлением внутреннего соединения нужно будет нажать клавишу внутренней связи.

При внешних соединениях вы должны ввести код выхода в город перед абонентским номером (главная линия не активна; узнайте в службе

поддержки).