Инструкция к ноутбуку acer nitro 5

• Contents

• Table of Contents

• Troubleshooting

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Summary of Contents for Acer Nitro 5

USER’S MANUAL

2 —

© 2021. All Rights Reserved.

NITRO 5

Covers: AN515-45 / AN515-56 / AN515-57 / AN517-41 / AN517-53 / AN517-54

This revision: August 2021

Register your Acer product

If your new device runs on Windows OS, you may have had your

product registered automatically while you start up your device

with Windows OS.

Log in at www.acer.com/myproducts with the email address you

registered for Windows OS to review your product record. (Reset

your password if you do not know it.)

If the record is not found, please follow the steps below to

register.

1.Ensure you are connected to the Internet.

2.Go to www.acer.com/register-product.

3.Sign in or sign up for an Acer ID.

4. Enter S/N or SNID of your device to register it.

This manual contains proprietary information that is protected by

copyright laws. The information contained in this manual is subject

to change without notice. Some features described in this manual

may not be supported depending on the Operating System version.

Images provided herein are for reference only and may contain

information or features that do not apply to your computer. Acer

Group shall not be liable for technical or editorial errors or

omissions contained in this manual.

Model number: ________________________________________

Serial number: _________________________________________

Date of purchase: _____________________________________

Place of purchase: _____________________________________

Table of contents — 3

TABLE OF CONTENTS

First things first 6

Your guides…………………..…………………… 6

Basic care and tips for using your

computer………………..…………………………. 7

Turning your computer off ………………….. 7

Taking care of your computer……………… 7

Taking care of your AC adapter……………. 8

Cleaning and servicing …….………………….. 8

Guidelines for safe battery usage………… 9

Internal battery ………………..……………… 11

Your Acer notebook tour 13

Screen view……………………………………... 13

Keyboard view …………………………………. 14

Left view …………..……………………………... 16

USB 3.2 information …………….……………. 16

Right view…………………..……………..…….. 17

USB Type-C information (AN515-56 /

AN517-53) .…………………..………………….... 18

USB 3.2 information …………….……………. 18

Rear view………………………….……………... 19

Base view ……………………..…………………. 20

Using the keyboard 21

Lock keys……….……………..…………………. 21

Hotkeys………………………..………………….... 21

Windows keys………………………………….. 23

Using the Precision Touchpad 24

Touchpad gestures ……………..…………… 24

Changing touchpad settings ……………. 26

Recovery 28

Creating a file history backup….……….. 28

Creating a factory default backup ……. 30

Backing up your wireless and LAN

drivers…………………….……………………….. 32

Restoring your computer…………………. 32

Reset this PC and keep my files…….……. 32

Reset this PC and remove everything … 35

Using a Bluetooth connection 39

Enabling and disabling Bluetooth…….. 39

Enable Bluetooth and add a device ….... 39

Connecting to the Internet 41

Connecting to a wireless network ……. 41

Connecting to a wireless LAN…………….. 41

Connecting with a cable…………………… 44

Built-in network feature …………………….. 44

Connecting to a cellular network……… 44

NitroSense 45

The NitroSense main screen………….…. 45

Fan Control ………………….………………….... 46

Power Plan …………………………..……………. 46

Monitoring ….…………………..………………… 47

NitroSense and Acer TrueHarmonyTM

settings.…………………..…………………..……. 47

Bluelight Shield 49

Securing your computer 52

Using a computer security lock………… 52

Using passwords……………………………... 52

Entering passwords………………….………… 53

BIOS utility 54

Boot sequence…………………………..……. 54

Setting passwords…………………………… 54

Power management 55

Saving power ………………………………….. 55

Battery pack 57

Battery characteristics ………………….…. 57

Charging the battery………………………….. 57

Optimizing battery life ……………………….. 58

Checking the battery level ………………….. 59

Battery-low warning…………………………… 59

Traveling with your computer 60

Disconnecting from the desktop……… 60

Moving around ………………………….……. 60

Preparing the computer …………………….. 60

What to bring to meetings …..…………….. 61

Taking the computer home …………….. 61

Preparing the computer …………………….. 61

What to take with you ….…………………..… 62

Special considerations ……………………….. 62

Setting up a home office…………..………… 62

Traveling with the computer …………… 63

Preparing the computer …………………….. 63

What to take with you ….…………………..… 63

Special considerations ……………………….. 63

Traveling internationally …………………. 64

Preparing the computer …………………….. 64

What to bring with you ………..…………….. 64

Special considerations ……………………….. 64

Universal Serial Bus (USB) 66

USB Type-C port 67

Thunderbolt 4 port 68

Displays ………..………………………………… 68

Video and audio connectors 69

Connecting a monitor…………………..…. 69

Headphones and microphone…………. 69

HDMI 70

Frequently asked questions 72

Requesting service…………..……………… 74

Tips and hints for using Windows 10.. 76

How do I get to Start? …………………..……. 76

How do I turn off my computer? ………… 76

How do I unlock my computer? ………….. 76

How do I set the alarm? ……………………… 78

Where are my apps?…………….…………….. 79

What is a Microsoft ID (account)? ……..… 80

How do I check for Windows updates?.. 80

Where can I get more information? ……. 81

Troubleshooting……..……………..……….. 82

Troubleshooting tips.…………………………. 82

Error messages ………………………..………… 82

Internet and online security 84

First steps on the net …………..………….. 84

Protecting your computer …………….……. 84

Choose an Internet Service Provider ….. 84

4 — Table of contents

Network connections …………………..……. 86

Surf the Net!..…………………..………………… 88

Internet security software ………………….. 88

Getting started…

In this section you will find:

• Useful information on caring for your computer and your

health

• Where to find the power button, ports and connectors

• Tips and tricks for using the touchpad and keyboard

• How to create recovery backups

• Guidelines for connecting to a network and using Bluetooth

• Information on using Acer’s bundled software

6 — First things first

FIRST THINGS FIRST

We would like to thank you for making this Acer notebook your

choice for meeting your mobile computing needs.

Your guides

To help you use your Acer notebook, we have designed a set of

guides:

First off, the Setup Guide helps you get started with setting up

your computer and introduces the basic features and functions of

your new computer.

For more on how your computer can help you to be more

productive, please refer to the User’s Manual. This guide

contains detailed information on such subjects as system utilities,

data recovery, expansion options and troubleshooting.

Once you have connected to the internet, you can download

updates for your computer from:

http://go.acer.com/?id=17883

1. The link will open the Acer Support webpage.

2. Scroll down to Drivers and Manuals and search for your model

by pasting in or manually entering the serial number, SNID, or

product model.

3. From this page you can also download and install the Acer

identification utility that will automatically detect your

computer’s serial number and SNID and allow you to copy it

to the clipboard.

4. Once you have found your product model, any updates, or

documents will be listed.

First things first — 7

Basic care and tips for using your computer

Turning your computer off

To turn the power off, do any of the following:

• Use the Windows shutdown command: Press the Windows key or

select the Windows Start button, select Power > Shut down.

• Right-click the Windows Start button > Shut down or sign out >

Shut down.

If you need to power down the computer for a short while, but

don’t want to completely shut it down, you can put it to Sleep by

doing any of the following:

• Press the power button.

• Press the sleep hotkey.

•Press the Windows key or select the Windows Start button, select

Power > Sleep.

• Right-click the Windows Start button > Shut down or sign out >

Sleep.

Taking care of your computer

Your computer will serve you well if you take care of it.

• Only use the adapter provided with your device, or an Acer—

approved adapter to power your device.

• Do not expose the computer to direct sunlight. Do not place it

near sources of heat, such as a radiator.

• Do not expose the computer to temperatures below 0º C (32º F)

or above 50º C (122º F).

• Do not subject the computer to magnetic fields.

• Do not expose the computer to rain or moisture.

If you cannot power off the computer normally, press and hold the power

button for up to ten seconds to shut down the computer. If you turn off the

computer and want to turn it on again, wait at least two seconds before

powering up.

8 — First things first

• Do not spill water or any liquid on the computer.

• Do not subject the computer to heavy shock or vibration.

• Do not expose the computer to dust or dirt.

• Never place objects on top of the computer.

• Do not slam the computer display when you close it.

• Never place the computer on uneven surfaces.

Taking care of your AC adapter

Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.

• Do not step on the power cord or place heavy objects on top of

it. Route the power cord and any cables away from where

people walk.

• When unplugging the power cord, do not pull on the cord itself

but pull on the plug.

• The total ampere ratings of the equipment plugged in should

not exceed the ampere rating of the cord if you are using an

extension cord. Also, the total current rating of all equipment

plugged into a single wall outlet should not exceed the fuse

rating.

Cleaning and servicing

When cleaning the computer, follow these steps:

1.Turn off the computer.

2.Disconnect the AC adapter.

3.Use a soft, moist cloth. Do not use liquid or aerosol cleaners.

If your computer is dropped or visibly damaged, or does not work

normally, please contact your nearest authorized Acer service

center.

First things first — 9

Guidelines for safe battery usage

Precautions when charging batteries

The useful lifespan of a battery is adversely affected by the

following behavior:

• Constantly charging the battery/device when already at full

capacity.

• Charging the battery/device at temperatures above 35 °C (95 °F)

or below 0 °C (32 °F).

To prevent damage, follow these precautions:

• Stop charging the battery once it reaches 100% capacity;

regularly or frequently charging a fully charged battery for an

extended period of time may cause battery deformation or

damage. We recommend that you recharge the device when the

battery level drops below 70% capacity.

• Do not charge battery in temperatures above 35 °C (95 °F) or

below 0 °C (32 °F). Charging in abnormally high or abnormally

low temperatures can cause battery deformation or damage.

• The charging port must be clean and free from debris and

should only be used with Acer charging equipment. Use of a

non-Acer battery or charging equipment can cause damage to

the product and will void the warranty.

• If you plan to store the device for a long period of time, turn-off

the device, remove AC power and store the product at room

temperature (0 °C — 35 °C) in a dry (humidity: 45% — 80%), well-

ventilated area. Avoid direct sunlight, high temperatures and

high humidity. Do not leave your device’s battery completely

discharged for a long period of time; this may cause battery

When using a charging cart or a small space to simultaneously

charge or operate multiple devices , the area must be well-

ventilated and the temperature kept between 0 °C (32 °F) to 35 °C (95

°F) and battery charging must be stopped when 100% capacity is

reached.

Continuous charging can cause deformation or damage to the

battery/device.

10 — First things first

deformation or damage. We recommend that the battery is

checked and charged to approximately 50% capacity every 6

months.

• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED

AREA.

Precautions when replacing the battery

Improper replacement or mishandling could damage the battery,

cause overheating, result in injury, and risk fire or explosion.

• Device with built-in battery: A built-in battery must be replaced

by an authorized service center. Do not attempt to replace or

remove the battery by yourself.

• Device with removable battery: The battery should only be

replaced with parts approved by Acer. Do not replace the

battery with any parts other than approved ones.

This notebook uses a Lithium-based battery. Do not use it in a

humid, wet or corrosive environment. Do not put, store or leave

your product in or near a heat source, in a high temperature

location, in strong direct sunlight, in a microwave oven or in a

pressurized container, and do not expose it to temperatures over

50 °C (122 °F).

Failure to follow these guidelines may cause the battery to leak

acid, become hot, explode or ignite and cause injury and/or

damage. Do not pierce, open or disassemble the battery. If the

battery leaks and you come into contact with the leaked fluids,

rinse thoroughly with water and seek medical attention

immediately. For safety reasons, and to prolong the lifetime of

the battery, charging will must not occur at temperatures below 0

°C (32 °F) or above 35 °C (95 °F).

Batteries may explode if not handled properly.

Do not disassemble or dispose of batteries in fire.

Do not short external contacts, crush, puncture or otherwise

tamper with batteries. Keep batteries away from children.

Follow local regulations when disposing of used batteries.

First things first — 11

The full performance of a new battery is achieved only after two

or three complete charge and discharge cycles. The battery can

be charged and discharged hundreds of times, but it will

eventually wear out. When the operation time becomes

noticeably shorter than normal, check an authorized reseller to

purchase a new battery.

Use the battery only for its intended purpose. Never use any

charger or battery that is damaged. Do not short-circuit the

battery. Accidental short-circuiting can occur when a metallic

object such as a coin, clip or pen causes direct connection of the

positive (+) and negative (-) terminals of the battery. (These look

like metal strips on the battery.) This might happen, for example,

when you carry a spare battery in your pocket or purse. Short-

circuiting the terminals may damage the battery or the

connecting object.

The capacity and lifetime of the battery will be reduced if the

battery is left in hot or cold places, such as in a closed car in

summer or winter. Always try to keep the battery between 15° C

and 25° C (59° F and 77° F). A device with a hot or cold battery

may not work temporarily, even when the battery is fully charged.

Battery performance is especially limited in temperatures well

below freezing.

Do not dispose of batteries in a fire as they may explode.

Batteries may also explode if damaged. Dispose of batteries

according to local regulations. Please recycle when possible. Do

not dispose as household waste.

Wireless devices may be susceptible to interference from the

battery, which could affect performance.

Internal battery

• Do not attempt to replace a built-in rechargeable battery,

battery replacement must be done by an Acer- authorized

repair facility.

Please refer to www.acer.com for battery shipping documents.

12 — First things first

Recharge the battery by following the instruction included in the

product documentation.

Your Acer notebook tour — 13

YOUR ACER NOTEBOOK TOUR

After setting up your computer as illustrated in the Setup Guide,

let us show you around your new Acer computer.

Screen view

#Icon Item Description

1Webcam

Web camera for video

communication.

A light next to the webcam indicates

that the webcam is active.

2 Microphones Internal digital microphones for

sound recording.

3Screen Displays computer output.

14 — Your Acer notebook tour

Keyboard view

AN515-45 / AN515-56 / AN515-57

AN517-41 / AN517-53 / AN517-54

#Icon Item Description

1Keyboard

For entering data into your

computer.

See «Using the keyboard» on page 21.

Your Acer notebook tour — 15

2Touchpad

Touch-sensitive pointing device.

The touchpad and selection buttons

form a single surface.

Press down firmly on the touchpad

surface to perform a left click.

Press down firmly on the lower right

corner to perform a right click.

3NitroSense key Launches NitroSense application.

4Power button Turns the computer on and off.

5

Battery

indicator

Indicates the computer’s battery

status.

Charging: The light shows amber

when the battery is charging.

Fully charged: The light shows blue

when in AC mode.

Power indicator Indicates the computer’s power

status.

#Icon Item Description

16 — Your Acer notebook tour

Left view

#Icon Item Description

1Kensington lock

slot

Connects to a Kensington-

compatible security lock.

2Ventilation and

cooling fan

Allows the computer to stay cool.

Do not cover or obstruct the

openings.

3Ethernet (RJ-45)

port

Connects to an Ethernet 10/100/

1000-based network.

Pull the lip down to open the port

fully.

4USB port Connects to USB devices.

5Headset/

speaker jack

Connects to audio devices (e.g.,

speakers, headphones) or a headset

with microphone.

USB 3.2 information

• USB 3.2 Gen 1 compatible ports are blue.

• Compatible with USB 3.2 Gen 1 and earlier devices.

• For optimal performance, use USB 3.2 Gen 1-certified devices.

• Defined by the USB 3.2 Gen 1 specification (SuperSpeed USB).

Your Acer notebook tour — 17

Right view

AN515-45 / AN515-57 / AN517-41 / AN517-54

AN515-56 / AN517-53

#Icon Item Description

1

USB Type-C port

(AN515-45/

AN515-57/AN517-

41/AN517-54)

Connects to USB devices with a

USB Type-C connector.

Supports USB 3.2 Type-C, Gen 2

with transfer speeds up to

10 Gbps.

USB Type-C /

Thunderbolt™ 4

port

(AN515-56/

AN517-53)

Connects to USB devices with a

USB Type-C connector.

Supports Thunderbolt™ 4 and

displays.

2

USB port with

power-off

charging

Connects to USB devices.

3HDMI port Supports high-definition digital

video connections.

4Ventilation and

cooling fan

Allows the computer to stay cool.

Do not cover or obstruct the

openings.

18 — Your Acer notebook tour

USB Type-C information (AN515-56 / AN517-53)

• USB 3.2 Gen 2 with transfer speeds up to 10 Gbps.

•Supports DisplayPort

™ audio/video output.

• Compatible with Thunderbolt™ 4.

• Delivers up to 3 A at 5 V DC for USB charging.

USB 3.2 information

• USB 3.2 Gen 1 compatible ports are blue. (AN515-56 / AN517-53)

• USB 3.2 Gen 2 compatible ports are blue. (AN515-45 / AN515-57

/ AN517-41 / AN517-54)

• Compatible with USB 3.2 Gen 1 / Gen 2 and earlier devices.

• For optimal performance, use USB 3.2 Gen 1 / Gen 2-certified

devices.

• Defined by the USB 3.2 Gen 1 / Gen 2 specification (SuperSpeed

USB).

Your Acer notebook tour — 19

Rear view

#Icon Item Description

1DC-in jack

Connects to an AC adapter.

Note: Please press the AC adapter into the tunnel to the

power connector. You will feel a click indicating it is

connected. Then, check the light of battery indicator shows

amber while charging.

2Ventilation and

cooling fan

Allows the computer to stay cool.

Do not cover or obstruct the

openings.

20 — Your Acer notebook tour

Base view

#Icon Item Description

1Ventilation and

cooling fan

Allows the computer to stay cool.

Do not cover or obstruct the

openings.

2Speakers Deliver stereo audio output.

Using the keyboard — 21

USING THE KEYBOARD

The keyboard has full-sized keys, a numeric keypad, separate

cursor, lock, Windows keys and hotkeys.

Lock keys

The keyboard has lock keys which you can use to turn keyboard

functions on and off.

Hotkeys

To activate hotkeys, press and hold the Fn key before pressing the

other key in the hotkey combination.

Lock key Description

Caps Lock When Caps Lock is on, all alphabetic characters

typed are in uppercase.

Num Lock

When Num Lock is on, the keypad is in numeric

mode. The keys function as a calculator (complete

with the arithmetic operators +, -, *, and /). Use

this mode when you need to do a lot of numeric

data entry.

Scroll Lock

When Scroll Lock is on, the screen moves one line

up or down when you press the up or down arrow

keys respectively. Scroll Lock does not work with

some applications.

Hotkey Icon Function Description

Fn + F2 Touchpad

toggle

Turns the built-in touchpad on

and off.

Fn + F3 Flight mode Turns on / off the computer’s

network devices.

Fn + F4 Sleep Puts the computer in Sleep

mode.

22 — Using the keyboard

Fn + F5 Display toggle

Switches display output

between the display screen,

external monitor (if connected)

and both.

Fn + F6 Display off

Turns the display screen

backlight off to save power.

Press any key to return.

Fn + F7 Microphone

toggle

Turns the microphones on and

off.

Fn + F8 Speaker

toggle Turns the speakers on and off.

Fn + F9

Keyboard

backlight

decrease

Decreases the intensity of the

keyboard backlight.

Fn + F10

Keyboard

backlight

increase

Increases the intensity of the

keyboard backlight.

Fn + F11 Pause Pause Sends a Break Command.

Fn + F12 Scr Lk Scroll Lock Turns Scroll Lock on or off.

Fn + Del Ins Insert Turns Insert on or off.

Fn + Pg Up Play/Pause Play or pause a selected media

file.

Fn + Pg Dn Previous Return to the previous media

file.

Fn + End Next Jump to the next media file.

Fn + Brightness up Increases the screen

brightness.

Fn + Brightness

down

Decreases the screen

brightness.

Fn + Volume up Increases the sound volume.

Fn + Volume down Decreases the sound volume.

Hotkey Icon Function Description

Using the keyboard — 23

Windows keys

The keyboard has two keys that perform Windows-specific

functions.

Key Description

Windows key Pressed alone it returns to the Start

screen or to return to the last open app.

Application key This key has the same effect as clicking

the right mouse button.

24 — Using the Precision Touchpad

USING THE PRECISION TOUCHPAD

The touchpad controls the arrow (or ‘cursor’) on the screen. As

you slide your finger across the touchpad, the cursor will follow

this movement. The Precision Touchpad (PTP) is designed to

provide a more uniform, smooth, and accurate touchpad

experience. Many applications support precision touchpad

gestures that use one or more fingers, however, some gestures

may not be supported by the specific application or program you

are using.

Touchpad gestures

Single-finger slide

Slide a finger across the touchpad to move the cursor.

Single-finger press or tap

Press the touchpad down, or lightly tap the touchpad

with your finger, to perform a ‘click’, which will select or

start an item. Quickly repeat the tap to perform a

double tap or ‘double click’.

Two-finger press

Lightly tap the touchpad with two fingers to perform a

‘right click’. In the Start screen, this will toggle the

app commands. In most apps this will open a context

menu related to the selected item.

Two-finger slide

Swiftly scroll through web pages, documents and

playlists by placing two fingers on the touchpad and

moving both in any direction.

Using the Precision Touchpad — 25

Two-finger pinch

Zoom in and out of photos, maps and documents with

a simple finger-and-thumb gesture.

Three-finger press

Lightly tap the touchpad with three fingers to open the

Search Windows.

Three-finger swipe

Swipe across the touchpad with three fingers.

• Swipe up to open Task View. Move the cursor over a

window and tap the touchpad to select that window,

or swipe downwards to exit Task View.

• Swipe down to minimize all open windows and show

Desktop; swipe upwards to restore the minimized

windows.

• Swipe left or right to switch between open windows.

Four-finger press

Lightly tap the touchpad with four fingers to open the

Action Center.

Four-finger swipe

Swipe across the touchpad with four fingers.

• Swipe up to open Task View. Move the cursor over a

window and tap the touchpad to select that window,

or swipe downwards to exit Task View.

• Swipe down to minimize all open windows and show

Desktop; swipe upwards to restore the minimized

windows.

26 — Using the Precision Touchpad

The precision touchpad includes added technology features that

help recognize and prevent unintentional gestures such as

accidental taps, gestures, and pointer movement.

Changing touchpad settings

To change the touchpad settings to suit your personal

requirements, please do the following.

1.In the icon tray in the lower right-hand corner of the screen,

select the Notifications icon to open the Notifications pane.

2.Select All settings.

3.Select Devices > Touchpad

4.Now you can adjust the settings to suit your personal needs.

You can switch off the touchpad if you prefer to use a mouse. Or

The touchpad is sensitive to finger movement; the lighter the touch, the

better the response. Please keep the touchpad and your fingers dry and

clean.

Using the Precision Touchpad — 27

you can adjust the touchpad sensitivity to suit your needs. Scroll

down to see more settings.

28 — Recovery

RECOVERY

If you are having trouble with your computer, and the frequently

asked questions (see Got a question? on page 71) do not help,

you can recover your computer.

This section describes the recovery tools available on your

computer. Acer provides Acer Care Center, which allows you to

reset your PC, refresh your PC, backup files/data or create a

factory default backup. If you cannot access Acer Care Center, click

Settings in the Start menu, select Update & Security and then

click Recovery.

Creating a file history backup

Recovery Management allows you to quickly and easily back up

your files and restore them if the originals are lost, damaged or

deleted.

1.From Start, select Care Center then Recovery Management.

2.Select the Backup tab and click Get started for Create backup to

open the Backup window.

Acer Care Center vary depending on model or Operating System.

Recovery — 29

3.Plug in the USB drive (or a portable external hard drive) and

click + to add a drive. Select the USB drive from the drop-down

list.

4.Click More options to select back-up options which best fit your

needs, such as schedule the backup interval, how long you want

to keep those backups (default is Forever), which folders to be

backed up or be excluded. Click Back up now to continue.

5.Follow the process until it completes.

30 — Recovery

6.Unplug the USB drive (or a portable external hard drive) and

label it clearly.

Creating a factory default backup

Recovery Drive allows you to quickly and easily back up your

operating system, installed apps and data.

1.Type «Recovery Drive» in the search box and then open it.

2.Make sure Back up system files to the recovery drive is

selected and click Next.

Write a unique, descriptive label on the backup, such as ‘File History

Recovery Backup‘. Make sure you keep the backup in a safe place

that you will remember.

Recovery — 31

3.Plug in the USB drive and wait for the PC to detect the USB drive

then click Next.

4.Everything on the drive will be deleted. Click Create to continue.

5.You will be shown the backup progress on the screen.

6.Follow the process until it completes.

7.Unplug the USB drive and label it clearly.

32 — Recovery

Backing up your wireless and LAN drivers

Back up your wireless and LAN drivers. You can use these backups

to install the wireless and LAN drivers if you install another

operating system.

1.From Start, select Care Center then Recovery Management.

2.Select the Backup tab and click Get started for Backup wireless

and LAN drivers. Choose a folder to save your drivers and select

OK.

3.You will be shown the backup progress on the screen.

Restoring your computer

Recovery Management allows you to quickly and easily restore

your computer back to its default status. You can choose to keep

your files or remove them before reinstalling Windows.

Reset this PC and keep my files

1.From Start, select Care Center then Recovery Management.

Write a unique, descriptive label on the backup, such as ‘Windows

Recovery Backup‘. Make sure you keep the backup in a safe place

that you will remember.

Since the recovery backup requires at least 8

GB of storage after formatting,

it is recommended to use a USB drive with a capacity of 16

GB or larger.

Recovery — 33

2.Select the Restore tab and click Get started to open the

Recovery

window.

34 — Recovery

3.Click Get started to Choose an option. Select Keep my files to

refresh your PC and reinstall your operating system without

removing your personal files. Click Next to continue.

If you have apps installed on your PC, they will be removed. If you‘d

like not to restore apps and setting that came with your PC, go to

Change settings and turn off the option to not restore preinstalled

apps that came with this PC before proceeding the restore progress.

Click Confirm to continue.

Recovery — 35

4.Resetting the PC will reinstall Windows, change settings back to

their factory defaults and remove all preinstalled apps and

programs without removing your personal files. Click Reset to

continue. This will take a while and your PC will restart.

5.You will be shown the reset progress on the screen. The screen

will turn off during the reset process.

6.The screen will turn back on when it is installing Windows. Your

PC will restart several times during the reset process.

7.Follow the process until it completes.

8.When your PC has completed the reset process, Windows will

have been reset back to its factory default settings without

removing your personal files.

Reset this PC and remove everything

1.From Start, select Care Center then Recovery Management.

36 — Recovery

2.Select the Restore tab and click Get Started to open the Recovery

window.

Recovery — 37

3.Click Get started to Choose an option. Select Remove

everything to reset your PC back to its factory default.

4.Click Change settings to choose restore settings which best fit

your needs. Then click Confirm to continue.

38 — Recovery

5. Make sure all settings are properly made, click Next to continue.

6.Click Reset to continue.

7.You will be shown the reset progress on the screen. The screen

will turn off during the reset process.

8.The screen will turn back on when it is installing Windows. Your

PC will restart several times during the reset process.

9.Follow the process until it completes.

10.When your PC has completed the reset process, Windows will

use factory default settings.

Turn on «Clean data» will remove all of your personal files and

accounts, along with pre-existing drivers that may affect your

Windows installation.

Using a Bluetooth connection — 39

USING A BLUETOOTH CONNECTION

Bluetooth is a technology enabling you to transfer data wirelessly

over short distances between many different types of devices.

Bluetooth-enabled devices include computers, cell phones,

tablets, wireless headsets, and keyboards.

To use Bluetooth, you must ensure the following:

1.Bluetooth is enabled on both devices.

2.Your devices are «paired» (or connected).

Enabling and disabling Bluetooth

The Bluetooth adapter must be enabled on both devices. For your

computer, this may be an external switch, a software setting, or a

separate Bluetooth dongle plugged into the computer’s USB port

(if no internal Bluetooth adapter is available).

Enable Bluetooth and add a device

Every new device must first be «paired» with your computer’s

Bluetooth adapter. This means it must first be authenticated for

security purposes. You only need to pair once. After that, simply

turning on the Bluetooth adapter of both devices will connect

them.

Bluetooth on your computer is disabled by default. To enable

your computer’s Bluetooth adapter, do the following:

1.Press the Windows key or select the Windows Start button >

Settings > Devices > Bluetooth & other devices, and click the

toggle under Bluetooth to enable/disable it.

2.Click on Add Bluetooth or other device then select the device

that you want to add.

3.Your computer will automatically start searching for devices, as

well as make itself visible to other devices.

Please check your devices owner’s manual to determine how to turn on its

Bluetooth adapter.

40 — Using a Bluetooth connection

4.Select the device you wish to pair from the list of discovered

devices.

5.After pairing, if there is a code displaying on the screen, enter

that code on the device to proceed the connection.

You can also enter the Bluetooth settings by selecting the

Notifications icon in the lower right-hand corner of the screen to

open the Notifications pane. From here, you can enable or disable

Bluetooth or right-click on Bluetooth > Go to Settings to enter

the Bluetooth settings.

Some devices using older versions of the Bluetooth technology require both

devices to enter a PIN. In the case of one of the devices not having any inputs

(as in a headset), the passcode is hardcoded into the device (usually «0000»

or «1234»). Consult your device’s user manual for more information.

Connecting to the Internet — 41

CONNECTING TO THE INTERNET

This chapter includes general information on types of

connections, and getting connected to the internet. For detailed

information, please refer to Network connections on page 86.

Your computer’s built-in network features make it easy for you to

connect your computer to the internet.

First though, in order to connect to the internet from home, you’ll

need to sign up for internet services from an ISP (Internet Service

Provider) — usually a phone or cable company — that will have to

go to your home or office to set up internet service. The ISP will

install a small box, a router or modem, that will allow you to

connect to the internet.

Connecting to a wireless network

Connecting to a wireless LAN

A wireless LAN (or WLAN) is a wireless local area network, which

can link two or more computers without using wires. Once

connected to WLAN, you can access the internet. You can also

share files, other devices, and even your internet connection

itself.

Your computer’s wireless connection is turned on by default and

Windows will detect and display a list of available networks during

setup. Select your network and enter the password if required.

Acer notebook computers feature a Flight mode hotkey that turns

the network connection on or off. You can use the network

Using wireless devices while flying in aircraft may be prohibited. All

wireless devices must be switched off before boarding an aircraft

and during take-off, as they may be dangerous to the operation of

the aircraft, disrupt communications, and even be illegal. You may

turn on your computer’s wireless devices only when informed that

it is safe to do so by the cabin crew.

42 — Connecting to the Internet

management options to turn your wireless network on/off or

control what is shared over the network.

To connect to a wireless network, please follow the steps below.

1.Ensure you have a wireless router/access point and current

internet connection through the ISP of your choice. Make a note

of the wireless network’s name and password (if necessary). If

you are trying to connect to a public network (such as at a

coffeeshop), make sure you have the wireless network’s name.

2.Click Network icon in the notification area.

3. You will see a list of available wireless networks. Select the one

you wish to use.

Please refer to your ISP or router documentation for details on connecting to

the internet.

If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.

Connecting to the Internet — 43

4. Once you select a wireless network, select Connect.

5.If required, enter the network’s password.

44 — Connecting to the Internet

Connecting with a cable

Built-in network feature

If your computer has a network port, plug one end of a network

cable into the network port on your computer, and the other end

into a port on your router (refer to the image below.) Then, you’ll

be ready to get online.

Connecting to a cellular network

If your computer has a SIM slot, you can connect to the internet

using a cellular phone network. To do this, you must have a

compatible SIM card and a data contract with your cellular

provider. Contact your cellular provider for more information on

connecting to the internet using a cellular network.

NitroSense — 45

NITROSENSE

Call up the NitroSense UI with a single touch of the dedicated

NitroSense key to instantly provide a user interface for system

configuration and also display system information.

Better audio delivers a competitive edge as well as a more

immersive experience.

The

NitroSense

main screen

The main screen gives you a one-glance overview of your

computer’s current status, including the fan speeds, power plan,

component temperature, loading performance and more. The

screen provides options for each function to increase

performance.

The temperatures listed may vary depending on your computer’s

configuration and the power output of the CPU and GPU.

46 — NitroSense

Fan Control

You may adjust the performance of the fans cooling your

computer’s CPU and GPU. Three levels are available: Auto

(default), Max and Custom.

If you select Custom, then you will see two sliders that allow you

to set CPU and GPU cooling independently.

CoolBoost™

Turn CoolBoost™ on to increase the maximum fan speed,

enabling even faster fan speeds and increased cooling during

heavy use.

Power Plan

You can use various power plan to achieve optimal power usage

in different scenarios.

The Balance Acer Optimized mode is only supported on preload operating

system.

NitroSense — 47

Monitoring

Provide temperature and loading for CPU and GPU. As UI

launches, each part starts to record once and keeps history for

one hour. Hover on the bar to show information for the time.

NitroSense

and

Acer TrueHarmonyTM

settings

Click the Settings icon to change settings for your Nitro system.

You can enable/disable Sticky keys or Windows and menu key.

Display temperature can also be changed by Temperature units.

If Backlight off after 30 seconds is turned on, keyboard backlight

will automatically turn off with no action.

48 — NitroSense

To get a different audio experience, you can click Acer

TrueHarmonyTM icon to adjust the audio mode.

Function varies depending on configuration.

Bluelight Shield — 49

BLUELIGHT SHIELD

The Bluelight Shield can be enabled to reduce blue-light

emissions from the screen to protect your eyes.

To configure the Bluelight Shield, search for ’Quick Access’ in the

Start Menu. From here you can toggle Bluelight Shield on or off,

and you can choose from four different modes to fit your needs:

No. Item Description

1Low

Reduction

Reduces blue light emission from the LED

backlit screen by 10% to 25% for basic

protection.

2Medium

Reduction

Reduces blue light emission from the LED

backlit screen by 26% to 45% to protect your

eyes.

3High

Reduction

Reduces blue light emission from the LED

backlit screen by 46% to 65% for maximum

protection.

4Long Hour

Mode

Professionally tuned to reduce eye strain over

an extended period of time.

50 — Bluelight Shield

Specifications vary depending on model or Operating System.

Keeping your computer and

data safe…

In this section you will find:

• How to secure your computer

• Setting passwords

• What you need to prepare when you’re traveling

• How to get the most out of your battery

52 — Securing your computer

SECURING YOUR COMPUTER

Your computer is a valuable investment that you need to take

care of. Learn how to protect and take care of your computer.

Security features include hardware and software locks — a

security notch and passwords.

Using a computer security lock

The computer comes with a computer security slot for a security

lock.

Wrap a computer security lock cable around an immovable object

such as a table or handle of a locked drawer. Insert the lock into

the notch and turn the key to secure the lock. Some keyless

models are also available.

Using passwords

Passwords protect your computer from unauthorized access.

Setting these passwords creates several different levels of

protection for your computer and data:

• Supervisor Password prevents unauthorized entry into the BIOS

utility. Once set, you must enter this password to gain access to

the BIOS utility. See Setting passwords on page 54.

• User Password secures your computer against unauthorized

use. Combine the use of this password with password

checkpoints on boot-up and resume from Hibernation (if

available) for maximum security.

• Password on Boot secures your computer against unauthorized

use. Combine the use of this password with password

checkpoints on boot-up and resume from Hibernation (if

available) for maximum security.

Do not forget your Supervisor Password! If you forget your

password, please get in touch with your dealer or an authorized

service center.

Securing your computer — 53

Entering passwords

When a password is set, a password prompt appears in the center

of the display screen.

• When the Supervisor Password is set, a prompt appears when

you enter the BIOS utility.

• Type the Supervisor Password and press Enter to access the

BIOS utility. If you enter the password incorrectly, a warning

message appears. Try again and press Enter.

• When the User Password is set and the password on boot

parameter is enabled, a prompt appears at boot-up.

• Type the User Password and press Enter to use the computer. If

you enter the password incorrectly, a warning message

appears. Try again and press Enter.

You have three chances to enter a password. If you fail to enter the

password correctly after three tries, the system halts. Press and

hold the power button for four seconds to shut down the computer.

Then turn on the computer again, and try again.

54 — BIOS utility

BIOS UTILITY

The BIOS utility is a hardware configuration program built into

your computer’s BIOS.

Your computer is already properly configured and optimized, and

you do not normally need to run this utility. However, if you

encounter configuration problems, you may need to run it.

To activate the BIOS utility, press F2 while the computer logo is

being displayed.

Boot sequence

To set the boot sequence in the BIOS utility, activate the BIOS

utility, then select Boot from the categories listed on the top of

the screen.

Setting passwords

To set a password on boot, activate the BIOS utility, then select

Security from the categories listed on the top of the screen.

Find Set Supervisor Password and enter a password to enable

this feature. Once you have entered a password for this feature,

you may then enable/disable Password on Boot.

Remember to select F10 to properly save and exit the BIOS utility

when you are done making changes.

Power management — 55

POWER MANAGEMENT

This computer has a built-in power management unit that

monitors system activity. System activity refers to any activity

involving one or more of the following devices: keyboard, mouse,

hard disk, peripherals connected to the computer, and video

memory. If no activity is detected for a period of time, the

computer stops some or all of these devices in order to conserve

energy.

Saving power

Disable Fast startup

Your computer uses Fast startup to start quickly, but also uses a

small amount of power to check for signals to start. These checks

will slowly drain your computer’s battery.

If you prefer to reduce your computer’s power requirements and

environmental impact, turn off Fast startup:

1.Press the Windows key or select the Windows Start button then

select Settings > System > Power & sleep.

2.Select Additional power settings.

3.Select Choose what the power buttons do.

If Fast startup is off, your computer will take longer to start from Sleep.

Your computer will also not start if it receives an instruction to start over a

network (Wake on LAN).

56 — Power management

4.Select Change settings that are currently unavailable.

5.Scroll down and disable Turn on fast startup.

6.Select Save changes.

Battery pack — 57

BATTERY PACK

The computer uses an embedded Lithium battery that gives you

long use between charges.

Battery characteristics

The battery is recharged whenever you connect the computer to

the AC adapter. Your computer supports charge-in-use, enabling

you to recharge the battery while you continue to operate the

computer. However, recharging with the computer turned off

significantly reduces charge time.

The battery will come in handy when you travel or during a power

failure.

Charging the battery

Plug the AC adapter into the computer, and connect to a mains

power outlet.

Conditioning a new battery pack

Before you use a battery pack for the first time, there is a

conditioning process that you should follow:

1.Connect the AC adapter and fully charge the battery.

2.Turn on the computer and complete setting up the operating

system.

3.Disconnect the AC adapter.

4.Operate the computer using battery power.

5.Fully deplete the battery until the battery-low warning appears.

6.Reconnect the AC adapter and fully charge the battery again.

You are advised to charge the battery before retiring for the day. Charging

the battery overnight before traveling enables you to start the next day with

a fully charged battery.

58 — Battery pack

Follow these steps again until the battery has been charged and

discharged three times.

Use this conditioning process for all new batteries, or if a battery

hasn’t been used for a long time.

The battery conditioning process ensures your battery accepts

the maximum possible charge. Failure to follow this procedure

will prevent you from obtaining the maximum battery charge,

and will also shorten the effective lifespan of the battery.

In addition, the useful lifespan of the battery is adversely affected

by the following usage patterns:

• Using the computer on constant AC power.

• Not discharging and recharging the battery to its extremes, as

described above.

• Frequent use; the more you use the battery, the faster it will

reach the end of its effective life. An embedded battery has a life

span of more than 1,000 charge/discharge cycles.

Optimizing battery life

Optimizing battery life helps you get the most out of battery

operation, prolonging the charge/recharge cycle and improving

recharging efficiency. You are advised to follow the suggestions

set out below:

• Use AC power whenever possible, reserving battery for mobile

use.

• Remove accessories that are not being used (e.g. a USB disk

drive), as they can continue to draw power.

• Store your PC in a cool, dry place. The recommended

temperature is 10° C (50° F) to 30° C (86° F). Higher

temperatures cause the battery to self-discharge faster.

• Excessive recharging decreases the battery life.

• Look after your AC adapter and battery.

Do not expose battery packs to temperatures below 0° C (32° F) or

above 45° C (113° F). Extreme temperatures may adversely affect the

battery pack.

Battery pack — 59

Checking the battery level

The power meter indicates the current battery level. Rest the

cursor over the battery/power icon on the taskbar to see the

battery’s present charge level.

Battery-low warning

When using battery power pay attention to the power meter.

When the battery-low warning appears, the recommended course

of action depends on your situation:

Connect the AC adapter as soon as possible after the battery-low

warning appears. Data may be lost if the battery is allowed to

become fully depleted and the computer shuts down.

Situation Recommended Action

The AC adapter

and a power

outlet are

available.

1. Plug the AC adapter into the computer, and

then connect to the main power supply.

2. Save all necessary files.

3. Resume work.

Turn off the computer if you want to

recharge the battery rapidly.

The AC adapter

or a power outlet

is unavailable.

1. Save all necessary files.

2. Close all applications.

3. Turn off the computer.

60 — Traveling with your computer

TRAVELING WITH YOUR COMPUTER

This section gives you tips and hints to consider when moving

around or traveling with your computer.

Disconnecting from the desktop

Follow these steps to disconnect your computer from external

accessories:

1.Save any open files.

2. Shut down the computer or put it into Sleep or Hibernate mode.

3.Close the display cover.

4.Disconnect the cord from the AC adapter.

5.Disconnect the keyboard, pointing device, printer, external

monitor and other external devices.

6. Disconnect the Kensington / Noble lock if you are using one to

secure the computer.

Moving around

When you are just moving within short distances, for example,

from your office desk to a meeting room.

Preparing the computer

Before moving the computer, close and latch the display cover to

place it in Sleep mode. You can now safely take the computer

anywhere you go within the building. To wake the computer from

Sleep mode, open the display and, if necessary, press and release

the power button.

If you are taking the computer to a client’s office or a different

building, you may choose to shut down the computer:

Press the Windows key, click Power then select Shut Down

Or:

You can put the computer in Sleep mode by pressing the Sleep

hotkey or by closing the display.

Traveling with your computer — 61

When you are ready to use the computer again, open the display

and, if necessary, press and release the power button.

What to bring to meetings

If your meeting is relatively short, you probably do not need to

bring anything with you other than your computer. If your

meeting will be longer, or if your battery is not fully charged, you

may want to bring the AC adapter with you to plug in your

computer in the meeting room.

If the meeting room does not have an electrical outlet, reduce the

drain on the battery by putting the computer in Sleep mode.

Press the Sleep hotkey or close the display cover whenever you

are not actively using the computer.

Taking the computer home

When you are moving from your office to your home or vice

versa.

Preparing the computer

After disconnecting the computer from your desktop, follow these

steps to prepare the computer for the trip home:

• Pack the computer in a protective case that can prevent the

computer from sliding around and cushion it if it should fall.

The computer may enter Hibernation or Deep Sleep mode after being in

Sleep mode for a period of time.

Avoid packing items next to the top cover of the computer. Pressure

against the top cover can damage the screen.

62 — Traveling with your computer

What to take with you

Unless you have some items at home, take the following items

with you:

• AC adapter and power cord.

• The printed Setup Guide.

Special considerations

Follow these guidelines to protect your computer while traveling

to and from work:

• Minimize the effects of temperature changes by keeping the

computer with you.

• If you need to stop for an extended period of time and cannot

carry the computer with you, leave the computer in the trunk of

the car to avoid exposing the computer to excessive heat.

• Changes in temperature and humidity can cause condensation.

Allow the computer to return to room temperature, and inspect

the screen for condensation before turning on the computer. If

the temperature change is greater than 10° C (18° F), allow the

computer to come to room temperature slowly. If possible,

leave the computer for 30 minutes in an environment with a

temperature between outside and room temperature.

Setting up a home office

If you frequently work on your computer at home, you may want

to purchase a second AC adapter for use at home. With a second

AC adapter, you can avoid carrying the extra weight to and from

home.

If you use your computer at home for significant periods of time,

you might also want to add an external keyboard, monitor or

mouse.

Traveling with your computer — 63

Traveling with the computer

When you are moving within a larger distance, for instance, from

your office building to a client’s office building or traveling locally.

Preparing the computer

Prepare the computer as if you were taking it home. Make sure

that the battery in the computer is charged. Airport security may

require you to turn on your computer when carrying it into the

gate area.

What to take with you

Take the following items with you:

•AC adapter

• Additional printer driver files if you plan to use another printer

Special considerations

In addition to the guidelines for taking the computer home,

follow these guidelines to protect your computer while traveling:

• Always take the computer as carry-on luggage.

• If possible, have the computer inspected by hand. Airport

security X-ray machines are safe, but do not put the computer

through a metal detector.

Check with your airline for any special requirements for travelling

with Lithium batteries.

64 — Traveling with your computer

Traveling internationally

When you are moving from country to country.

Preparing the computer

Prepare the computer as you would normally prepare it for

traveling.

What to bring with you

Bring the following items with you:

•AC adapter.

• Power cords that are appropriate for your destination(s).

• Additional printer driver files if you plan to use another printer.

• Proof of purchase, in case you need to show it to customs

officials.

• International Travelers Warranty passport.

Special considerations

Follow the same special considerations as when traveling with the

computer.

In addition, these tips are useful when traveling internationally:

• When traveling in another country, check that the local AC

voltage and the AC adapter power cord specifications are

compatible. If not, purchase a power cord that is compatible

with the local AC voltage. Do not use converter kits sold for

appliances to power the computer.

• If you are using the modem, check if the modem and connector

are compatible with the telecommunications system of the

country you are traveling in.

Check with your airline for any special requirements for travelling

with Lithium batteries.

In this section you will find:

• Information on the ports and connectors fitted to your

computer

Ports and connectors…

66 — Universal Serial Bus (USB)

UNIVERSAL SERIAL BUS (USB)

The USB port is a high-speed port which allows you to connect

USB peripherals, such as a mouse, an external keyboard,

additional storage (external hard disks), or any other compatible

device.

You can also charge devices such as tablets, smartphones, or

other devices through a USB port. Some USB 3.2 Gen 1 / Gen 2

ports support charging devices when the computer is in

Hibernate or turned off. Additionally, you can use a USB hub to

connect multiple devices to a single USB port.

Two USB standards are currently available on Acer computers: USB 2.0 (High-

speed USB) and USB 3.2 Gen 1 / Gen 2 (SuperSpeed USB). USB 2.0 ports on

Acer computers have a black tongue in the port, while USB 3.2 Gen 1 / Gen 2

ports have a blue tongue. For best performance, USB 3.2 Gen 1 / Gen 2

devices should always be plugged into USB 3.2 Gen 1 / Gen 2 ports. Consult

your device’s documentation to see which standard it supports.

When removing a USB storage device, you should right-click on the

USB icon in the Windows task bar and select «Eject <device>» to tell

the operating system to stop using the device before removing it.

Failure to do this may result in data loss or damage to your

peripheral.

USB Type-C port — 67

USB TYPE-C PORT

A USB Type-C port is a connector that allows you to easily connect

USB Type-C peripherals, such as additional storage (e.g. an

external drive), or any other compatible device.

The Type-C port is reversable; connectors may be inserted with

either side up.

On Acer

computers USB Type-C ports support up to USB 3.2 (SuperSpeed

USB, 10 Gbps).

Other USB devices with a USB Type-C connector are supported, but transfer

speed may be reduced and certain functions will be disabled (such as

Thunderbolt video support).

When removing a USB storage device, you should right-click on the

USB icon in the Windows task bar and select «Eject <device>» to tell

the operating system to stop using the device before removing it.

Failure to do this may result in data loss or damage to your

peripheral.

68 — Thunderbolt 4 port

THUNDERBOLT 4 PORT

A Thunderbolt 4 port allows you to easily

connect devices with a Type-C connector

to your computer, such as additional

storage (e.g. an external drive), displays,

or any other compatible device. Up to six

devices, including displays, can be

connected in series to a single

Thunderbolt port.

The Thunderbolt connection uses a USB

Type-C port and is compatible with

Thunderbolt, USB, DisplayPort and power

on USB-C devices. The Type-C port is

reversable; connectors may be inserted with either side up.

Displays

Up to two 4K displays or one 8K display with can be connected to a

single Thunderbolt 4 port. If an adapter is used, DisplayPort or

compatible devices, including HDMI, DVI or VGA, can be used.

Thunderbolt 4 ports support transfer speeds up to 40 Gbps, and USB devices

with a Type-C connector at lower speeds (typically up to 10 Gbps).

Other USB or older Thunderbolt devices with a USB Type-C connector (or

adapter) are supported, but transfer speeds may be reduced and certain

functions may be disabled (such as Thunderbolt display support).

When removing a USB storage device, you should right-click on the

USB icon in the Windows task bar and select «Eject <device>» to tell

the operating system to stop using the device before removing it.

Failure to do this may result in data loss or damage to your

peripheral.

Video and audio connectors — 69

VIDEO AND AUDIO CONNECTORS

Add an external monitor to your computer via a video port. The

type of port available depends on your computer’s configuration.

Connecting a monitor

1.Check that the computer is powered off and the monitor power

switch is turned off.

2. Attach the video cable to the monitor port on the computer.

3.Connect the monitor power cable and plug it into a properly

grounded wall outlet.

4.Follow any setup instructions in the monitor’s user’s guide.

5.Turn on power to the monitor, then the computer.

6.The correct resolution and refresh rate should be detected

automatically. If necessary, change the display settings used by

the computer.

Headphones and microphone

One or more 3.5 mm jacks on your computer allow you to connect

audio devices.

Use the headphone port to plug in stereo headphones or powered

speakers; connecting an audio device to the headphone port

disables the built-in speakers.

Use the microphone port to connect an external microphone;

connecting a microphone disables the built-in microphone.

To access the display controls, right-click anywhere on the desktop and select

Display settings.

Some computers have a single «combo» port that allows you to use single-pin

headsets with a built-in microphone. These headsets are most commonly

used with smartphones.

70 — HDMI

HDMI

HDMI (High-Definition Multimedia Interface) is a high-quality,

digital audio/video interface. HDMI allows you to connect any

compatible digital audio/video source, such as your computer, a

set-top box, DVD player, and audio/video receiver to any

compatible digital audio and/or video monitor, such as a digital

television (DTV) with a single cable.

The single cable keeps everything neat and tidy while ensuring

easy connection and the best audio and visual quality.

Got a question?

In this section you will find:

• Frequently asked questions

• Tips for using Windows 10

• Troubleshooting information

• How to protect yourself while online

• Where to find Acer service center contact information

72 — Frequently asked questions

FREQUENTLY ASKED QUESTIONS

The following is a list of possible situations that may arise during

the use of your computer. Easy solutions are provided for each

one.

I turned on the power, but the computer does not start or boot up.

Check if power is being supplied to the computer (if your

computer has a power indicator, it will be off); if there is no

power, check the following:

• If you are using on the battery, it may be low and unable to

power the computer. Connect the AC adapter to recharge the

battery pack. You may need to wait a few minutes before trying

to turn your computer on again.

• Make sure that the AC adapter is properly plugged into the

computer and to the power outlet.

If power is being supplied to the computer, check the following:

• Do you have a USB storage device (USB drive, CD drive or

smartphone) plugged into your computer? Unplug it and press

Ctrl + Alt + Del to restart the system.

Nothing appears on the screen.

The computer’s power management system automatically blanks

the screen to save power. Press any key to turn the display back

on.

If pressing a key does not turn the display back on, three things

might be the cause:

• The brightness level might be too low. Use the Brightness up

hotkey to adjust the brightness level.

• The display device might be set to an external monitor. Press

the display toggle hotkey to toggle the display back to the

computer.

• The computer may be in Sleep or Hibernate mode (if there is a

power LED, it will flash). Press and release the power button to

resume.

Frequently asked questions — 73

No audio is heard from the computer.

Check the following:

• The volume may be muted. Look at the volume control

(speaker) icon in the taskbar. If it is crossed-out, click the icon

and drag the slider to the right to increase the volume.

• The volume level may be too low. Check the volume from the

volume control (speaker) icon in the taskbar. You can also use

the volume control hotkeys to adjust the volume.

• If headphones, earphones or external speakers are connected

to the headphone jack on the computer, the internal speakers

automatically turn off.

The keyboard does not respond.

Try attaching an external keyboard to a USB port on the

computer. If it works, contact your dealer or an authorized service

center as the internal keyboard cable may be loose.

The printer does not work.

• Make sure that the printer is connected to a power outlet and

that it is turned on.

• Make sure that the printer cable is connected securely to a USB

port and the corresponding port on the printer.

I want to restore my computer to its original settings.

This recovery process helps you restore the C: drive with the

original software content that is installed when you purchased

your computer.

If your system is the multilingual version, the operating system and language

you choose when you first turn on the system will be the only option for

future recovery operations.

Your C: drive will be reformatted and all data will be erased. It is

important to back up all data files before using this option.

74 — Frequently asked questions

Before performing a restore operation, please check the BIOS

settings.

1.If there is a D2D Recovery setting in Main, make sure it is

Enabled.

2.Exit the BIOS utility and save changes. The system will reboot.

For more information, see Restoring your computer on

page 32.

Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty

(ITW) that gives you security and peace of mind when traveling.

An ITW passport came with your computer and contains all you

need to know about the ITW program. A list of available,

authorized service centers is in this handy booklet. Read this

passport thoroughly.

Always have your ITW passport on hand, especially when you

travel, to receive the benefits from our support centers. Attach

your proof-of-purchase to the ITW passport.

If the country you are traveling in does not have an Acer-

authorized ITW service site, you can still get in contact with our

offices worldwide. Please visit www.acer.com.

Before you call

Please have the following information available when you call

Acer for online service, and please be at your computer when you

call. With your support, we can reduce the amount of time a call

takes and help solve your problems efficiently. If there are error

messages or beeps reported by your computer, write them down

as they appear on the screen (or the number and sequence in the

case of beeps).

To access the BIOS utility, press F2 when you see the Acer logo during boot

up.

Frequently asked questions — 75

You are required to provide the following information:

Name:

Address:

Telephone number:

Machine and model type:

Serial number:

Date of purchase:

76 — Frequently asked questions

Tips and hints for using Windows 10

We know this is a new operating system that will take some

getting used to, so we’ve created a few pointers to help you get

started.

How do I get to

Start

?

Press the Windows key or select the Windows Start button on the

lower left-hand corner of the screen. Selecting it will open Start

where you can launch apps.

How do I see all of my apps?

Press the Windows key or select the Windows Start button to show a

list of installed apps on the computer.

How do I turn off my computer?

Press the Windows key or select the Windows Start button and

select the power icon > Shut down. You can also turn off the

computer by right-clicking the Windows Start button > Shut down

or sign out > Shut down.

Can I turn off notifications?

You can turn off notifications so that you can leave your computer

running, but not be disturbed by notifications.

Press the Windows key or select the Windows Start button and

select Settings > System > Notifications & actions. From here

you can enable/disable notifications for all of your apps or choose

which apps to enable/disable.

How do I unlock my computer?

Press the space bar and select a user account icon to unlock the

computer. If your account has a password set, you will need to

enter the password to continue.

Frequently as

Frequently asked questions — 77

Can I personalize the Lock screen?

You can personalize the lock screen with a different image, to run

a slideshow of images, or to show you quick status and

notifications to suit your personal needs.

To change the background, press the Windows key or select the

Windows Start button and select Settings > Personalization >

Lock screen. From here you can:

• Select a background image for the lock screen

• Turn the Slideshow on or off

• Select lock screen apps.

How do I set up the lock screen slideshow?

1.Press the Windows key or select the Windows Start button and

select Settings > Personalization.

2.Under Lock screen, select Slideshow.

3.Select Add a folder and open the folder you wish to use (your

Pictures folder will open by default). Select Choose this folder to

add the folder to the lock screen slideshow.

4.Select a folder and select Remove to remove the folder from the

lock screen slideshow.

5.Change the other settings to suit your needs.

How do I move tiles?

Select a tile and drag it to the place on Start that you want it to

appear. Other tiles will be moved to accommodate the tile in its

new location.

Can I arrange tiles in groups?

Yes, you can. Select an existing tile and drag the tile to arrange

Start to your liking. Right-click on an app and select Pin to Start to

create a new group on Start. From here, you can drag the tile to

an existing group on Start. You can give the group(s) a name and

arrange the tiles within the groups to suit your needs.

78 — Frequently asked questions

Can I make tiles bigger or smaller?

Yes, you can. Right-click on a tile and select Resize. Select a size

from the menu that appears.

Can I change the screen resolution?

Yes, you can. Move your cursor to the lower left-hand corner of the

screen and type ‘

Resolution

‘ in the text box to display the results;

select

Change the resolution of the display

. Alternatively, you

can also right-click anywhere on the desktop and select

Display

settings > Display

.

How do I set the alarm?

Your computer can act as an alarm clock. Type ’Alarms’ to search

for the Alarms & Clock app.

1.Select an alarm from the list, or select the + in the lower-right

corner to create a new alarm.

2.Enter the Alarm name.

3.Set the time by choosing the hour and minute.

4. Choose which days the alarm should go off.

5.Select the sound notification.

6.Select the snooze time.

7. Select the

Save

icon in the bottom right—hand corner to save the

alarm.

Frequently asked questions — 79

8.Select On or Off to activate or deactivate the alarm.

Where are my apps?

Move your cursor to the lower left-hand corner of the screen and

click search box, start typing the name of the app you would like

to open.

How do I make an app appear on Start?

If you’re in all apps list and you want to make an app appear on

Start, right-click an app and select Pin to Start.

How do I remove a tile from Start?

Right-click a tile to select it and select Unpin from Start to

remove the tile from Start.

How do I make an app appear on my taskbar?

If you’re in all apps list and you want to make an app appear on

the taskbar, right-click an app or tile and select More > Pin to

taskbar.

The alarm will only sound if your computer is awake at the set time.

80 — Frequently asked questions

How do I install apps?

You will need to have a Microsoft ID to purchase and download

apps from Microsoft Store.

I can’t find apps like Notepad and Paint! Where are they?

Move your cursor to the lower left-hand corner of the screen and

click search box. Type the name of the app you would like to

open. Alternatively, open all apps list and scroll to ’Windows

Accessories’ to see the list of legacy programs.

What is a Microsoft ID (account)?

A Microsoft account is an email address and password that you

use to sign in to Windows. You can use any email address, but it is

best if you choose the one you already use to communicate with

friends and sign in to your favorite websites. When you sign in to

your PC with a Microsoft account, you’ll connect your PC to the

people, files, and devices you care about.

Do I need one?

You do not need a Microsoft ID to use Windows 10, but it makes

life easier because you can sync data across different machines

you sign in to using a Microsoft ID.

How do I get one?

If you’ve already installed Windows 10 and didn’t sign in with a

Microsoft account or you don’t have a Microsoft account and want

to get one, press the Windows key or select the Windows Start

button > Settings > Accounts > Sign in with a Microsoft account

instead, and follow the onscreen instructions.

How do I check for Windows updates?

Press the Windows key or select the Windows Start button >

Settings > Update & Security > Windows Update. Select

Advanced options to configure the settings.

Frequently asked questions — 81

Where can I get more information?

For more information please visit the following pages:

• Windows 10 information: www.microsoft.com

• Support FAQs: support.acer.com

82 — Frequently asked questions

Troubleshooting

This chapter shows you how to deal with common system

problems.

Read it before calling a technician if a problem occurs. Solutions

to more serious problems require opening up the computer. Do

not attempt to open the computer yourself; contact your dealer

or authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers

onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom

occurs, see «Error messages» below. If the problem cannot be

resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take the

corrective action. The following table lists the error messages in

alphabetical order together with the recommended course of

action.

Error messages Corrective action

CMOS battery bad Contact your dealer or an authorized service

center.

CMOS checksum

error

Contact your dealer or an authorized service

center.

Disk boot failure Insert a system (bootable) disk, then press

Enter to reboot.

Equipment

configuration error

Press F2 (during POST) to enter the BIOS

utility, then press Exit in the BIOS utility to

reboot.

Hard disk 0 error Contact your dealer or an authorized service

center.

Frequently asked questions

Frequently asked questions — 83

If you still encounter problems after going through the corrective

measures, please contact your dealer or an authorized service

center for assistance.

Hard disk 0

extended type

error

Contact your dealer or an authorized service

center.

I/O parity error Contact your dealer or an authorized service

center.

Keyboard error or

no keyboard

connected

Contact your dealer or an authorized service

center.

Keyboard interface

error

Contact your dealer or an authorized service

center.

Memory size

mismatch

Press F2 (during POST) to enter the BIOS

utility, then press Exit in the BIOS utility to

reboot.

Error messages Corrective action

84 — Internet and online security

INTERNET AND ONLINE SECURITY

First steps on the net

Protecting your computer

It is vital to protect your computer from viruses and attacks over

the internet (see Internet security software on page 88).

A comprehensive internet security program is offered when you

first start your computer. You should activate this protection as

soon as possible, certainly before you connect to the internet.

Choose an Internet Service Provider

Using the internet has become a natural part of

daily computing. Just a few simple steps can

connect you to a vast collection of knowledge and

communication tools. To accomplish these steps

you should first select an Internet Service Provider

(ISP), which supplies the connection between your

computer and the internet. You should research

the ISPs available in your region, not forgetting to talk to friends

and family about their experiences or to check reviews and

consumer reports. The ISP you select will provide instructions on

how to connect to the internet (you may need additional software

or a special ‘box’ that connects to your phone line).

Connection types

Depending on your computer model, your location and your

communication needs, you have several ways to connect to the

internet.

Dial-up

Some computers include a telephone dial-up (‘modem’)

connector. This allows you to connect to the internet using your

telephone line. With a dial-up connection, you cannot use the

Internet and online security — 85

modem and the telephone simultaneously on a single phone line.

This type of connection is recommended only if you have limited

use of the internet as the connection speed is low and connection

time is typically charged per hour.

DSL (e.g. ADSL)

DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs

over the phone line. As DSL and phone do not use the same

frequencies, you can use your telephone at the same time you are

connected to the internet (this requires a ‘micro-filter’ on each

telephone socket to avoid interference). To be eligible for DSL,

you must be located near an DSL-equipped phone exchange

(service is sometimes unavailable in rural areas). Connection

speeds vary depending on your location, but DSL generally

provides very fast and reliable internet connection. As the

connection is always-on, it is generally charged at fixed monthly

rates.

Cable

A cable connection provides fast and always-on internet service

via a cable television line. This service is generally available in

large cities. You can use your telephone and watch cable TV at the

same time you are connected to the internet.

Cellular

A cellular connection allows you to use cellular networks (such as

those used by a mobile phone) to connect to the internet while

away from home. The socket for a SIM card may be built in to

A DSL connection requires an appropriate modem. A modem is usually

provided by the ISP when you register. Many of these modems include an

‘router’ that provides network and Wi-Fi access.

86 — Internet and online security

your computer, or may require an external device, such as a USB

modem or even an appropriately equipped mobile phone.

Network connections

A LAN (Local Area Network) is a group of computers (for example,

within an office building or home) that share a common

communications line and resources. When you set up a network,

you can share files, peripheral devices (such as a printer) and an

internet connection. You can set up a LAN using wired

technologies (such as Ethernet) or wireless technologies (such as

Wi-Fi or Bluetooth).

Wireless networks

A wireless LAN or WLAN is a wireless local area network, which

may link two or more computers without using wires. Setting up a

wireless network is easy and allows you to share files, peripheral

devices and an internet connection.

What are benefits of a wireless network?

Mobility

Wireless LAN systems allow you and other users of your home

network to share access to files and devices connected to the

network, for example a printer or scanner.

Also you can share an internet connection with other computers

in your home.

Installation speed and simplicity

Installing a wireless LAN system can be fast and easy and

eliminates the need to pull cables through walls and ceilings.

If your computer includes a SIM card slot, you require a compatible SIM card

and a contract with a cellular provider.

Before using the cellular features, check with your service provider to see if

any additional charges will be incurred, especially roaming charges.

Internet and online security — 87

Components of a wireless LAN

To set up your Wireless network at home you need to have the

following:

Access point (router)

Access points (routers) are two-way transceivers that broadcast

data into the surrounding environment. Access points act as a

mediator between wired and wireless network. Most routers have

a built-in DSL modem that will allow you access to a high speed

DSL internet connection. The ISP (Internet Service Provider) you

have chosen normally supplies a modem/router with the

subscription to their services. Read carefully the documentation

supplied with your Access point/router for detailed setup

instructions.

Network cable (RJ45)

A network cable (also called RJ45 cable) is used to connect the

host computer to the access point (see illustration below); this

type of cable may also be used to connect peripheral devices to

the access point.

Wireless adapter

Most computers feature a wireless module and Wi-Fi button that

turns the network connection on or off. You may also turn your

wireless network on or off, or control what is shared over the

network with the network management options.

Using wireless devices while flying in aircraft may be prohibited.

Switch off all devices before boarding an aircraft; they may be

dangerous to the operation of the aircraft, disrupt

communications, and even be illegal. After take off, ask the cabin

crew if you may enable Wi-Fi.

88 — Internet and online security

Surf the Net!

To surf the internet, you need a program called an

internet browser. Microsoft Edge provides an easy

and secure web browsing experience. As soon as

you have your internet access installed and you are

connected, from the Start Menu, click the Microsoft

Edge tile or the icon located in the taskbar and take

your internet experience to a new level!

Acer website

To get you started why not visit our website, www.acer.com.

Acer is dedicated to provide you with on-going personalized

support. Check out our Support section to get help tailored to your

needs.

www.acer.com is your portal to a world of online activities and

services: visit us regularly for the latest information and

downloads!

Internet security software

To help you stay ahead of cybercriminals, Acer has partnered with

Norton to offer you security for all your devices.

Select Acer computers include protection by Norton Security

Norton Security is pre-installed on select Acer computers,

protecting your identity and financial data from viruses, spyware,

malware and other online threats. Learn more about how to stay

safe online and how to stay protected after your introductory

subscription ends.

Staying ahead of cybercriminals

Stay ahead of hackers and cybercriminals by understanding the

tactics they use to access your private data.

Specifications vary depending on model or Operating System.

Internet and online security — 89

Ensure your software is up to date

Cybercriminals rely heavily upon software or platform

vulnerabilities, as they are the easiest way to sneak malware into

a user’s device unnoticed, sometimes with little action on the

user’s part. Immediately after a software manufacturer

announces an update, hackers are ready with malware that can

breach holes in the software that would have been patched if the

update was installed.

How to stay safe: Perform any and all software updates as soon

as they are available.

Keep a lookout for fake or phishing emails

Beware of emails that appear to be from a friend or business

colleague that you know but seem a little odd. Maybe they didn’t

capitalize your name or there are misspellings. The email might

be from cybercriminals who are trying to fool you into sending

them your credit card number, social security number, or logging

into a fake bank website that looks like yours but really isn’t.

How to stay safe: Use a strong antispam filter. If an email looks

strange, don’t click on anything and delete it immediately. Instead

manually launch a browser and type in your bank’s website

address and log-in yourself.

Don’t be fooled if someone calls your phone

A tech support scam is a form of online fraud where people call

you on the phone saying they’re Technical Support from a trusted

company like Norton or Microsoft and that you have a virus. The

main motive behind these scams is to extort money from the

victim. Cybercriminals can also install malware such as keylogging

software or backdoor Trojans in order to gain access to personal

information.

How to stay safe: Don’t fall for phone calls that tell you your

software or computer isn’t working. Never give your personal

information like social security or credit card numbers to

someone that you don’t know over the phone.

90 — Internet and online security

Common threats cybercriminals use

Now you know a few very common ways cybercriminals try to

sneak onto your device or trick you into providing private

information to them directly. Here are a few of the types of

malware they like to deploy once they’ve got into a device and

what to do if you’re ever infected.

Ransomware

A form of malware that will encrypt personal data files on your

computer and attached devices. Encryption converts files into

another format, that can only be opened with a specific

decryption key. Once the ransomware installs itself, it will display

a warning message that the computer is now locked. The user is

given a specific amount of money to pay as a «fine» and a

timeframe in which to pay. Even if paid, the criminal might choose

to not unencrypt the files anyway!

What to do if you’re infected: Avoid getting infected in the first

place by staying protected with internet security software like

Norton Security. Also, perform regular backups of all your data

either online or to a separate external hard drive that is only

attached to your computer while performing the backup.

Ransomware has been known to lock access to external hard

drives attached to the computer.

If you are infected with ransomware, think twice before you pay

the ransom. There is no guarantee the cybercriminal will unlock

your files and you’ll be funding them to prey upon another

innocent victim.

Botnets

A botnet is a string of infected, connected computers coordinated

together to perform a task. Botnets gain access to your machine

through some piece of malicious coding. Once the software is

downloaded, the botnet will now contact its master computer and

let it know that everything is ready to go. Now your computer,

phone, tablet, or IoT device is entirely under the control of the

person who created the botnet. Most people who are infected

with botnets aren’t even aware that their computer’s security has

become compromised!

Internet and online security — 91

What to do if you‘re infected: If you’re infected you probably

don’t realize it as bots are notoriously quiet. Your Internet Service

Provider might send you a notification alerting you that they

found a threat on your network and that you need to remove the

bot. If you have a bot, use internet security software like Norton

Security to scan all of your devices.

Viruses/Malware

«Virus» is the commonplace word for all malicious software

programs for years now; however, a virus is just one type of

malicious threat. A virus is classified as a self-replicating piece of

malicious code that travels by inserting itself into files or

programs.

What to do if you’re infected: Take steps to avoid infection by

staying protected with internet security software like Norton

Security. If you subscribed to Norton Security and think you may

have a virus, contact Norton’s on-call technicians to help eliminate

the virus.

Take special precautions when using public Wi-Fi

Public Wi-Fi is available just about everywhere, from the local

coffee shop to the hotels and airports you visit while traveling.

While public Wi-Fi has made our lives a little easier, it also poses

security risks to the personal information available on our laptops

and smartphones. A virtual private network (VPN) gives you online

privacy and anonymity by creating a private network from a

public internet connection. VPNs mask your internet protocol (IP)

address so your online actions are virtually untraceable as well as

secure. One of the biggest security risks on public Wi-Fi are man-

in-the-middle attacks (MITM). These attacks are akin to

eavesdropping. Data is sent from point A (computer) to point B

(server/website), and an attacker can get in-between these

transmissions. They then set up tools programmed to «listen in»

on transmissions, intercept data that is specifically targeted as

valuable, and capture the data, such as your login credentials and

passwords.

Use a virtual private network (VPN) to ensure your privacy and

anonymity are protected when you use public Wi-Fi. VPN services

92 — Internet and online security

can encrypt all the data that you send and receive while using a

public Wi-Fi hotspot, securing your information from hackers and

other users of the same connection.

For more tips on how to stay safe

Good security habits can reduce your exposure to online crime.

By adopting a few basic behaviors, you can make big strides in

reducing cybercrime risk:

• Protect your accounts with strong, unique passwords that use a

combination of at least 10 uppercase and lowercase letters,

symbols and numbers.

• Don’t click on random links or open unsolicited messages and

attachments-particularly from people you don’t know.

• Don’t access any personal information or social media accounts

over unprotected Wi-Fi networks.

• Use security software on your devices to help protect yourself

from the latest threats.

Protect your computer with Windows security tools

Windows provides a variety of protection applications.

Windows Updates

If you have an active internet connection, Windows can check for

important updates for your computer and install them

automatically. These updates include security patches and

program updates that can improve your computing experience

and help protect your computer against new viruses and attacks.

How do I know when my computer is at risk?

If the Action Center reports an alert, or if your computer behaves

erratically, crashes unexpectedly or if some of your programs do

not work correctly, your computer may be infected by malicious

software. However, do not blame every computer problem on a

virus! If you suspect your computer is infected, the first thing to

do is update, if you have not already done so, and run your

antivirus and anti-spyware software.