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Comodo Internet Security

Version 4.1

User Guide

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1 Introduction to Comodo Internet Security

Overview

Comodo Internet Security offers 360° protection against internal and external threats by combining a powerful Antivirus protection, an enterprise class packet filtering firewall, and an advanced host intrusion prevention system called Defense+.

CIS version 4 sees a major leap forward in security and usability with the addition of the new sandbox feature — an isolated operating environment for unknown applications. Under default settings, unknown applications are now automatically sandboxed so that they cannot make permanent changes to other processes, programs or data on your ‘real’ system. CIS is also available in Plus, Pro and Complete editions, each offering a range of additional services to the core protection offered by the free version. These include services such us LivePCSupport (Comodo support experts available 24/7 to fix any problem with your computer); TrustConnect (secure Internet proxy service that ensures 128 bit encrypted connectivity from any public wireless hotspot); Online Backup (2GB of online storage space) and the Comodo Guarantee (if your computer becomes damaged as a result of malware and Comodo support services cannot return it to a working condition then we’ll pay the costs of getting it repaired. See terms and conditions for full details. Available to USA residents only).

When used individually, each product delivers superior protection against its specific threat challenge. When used together as a full suite they provide a complete ‘prevention, detection and cure’ security system for your computer.

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Comodo Internet Security Features:

•Antivirus — The proactive antivirus system that automatically detects and eliminates viruses, Worms and Trojan horses.

•Firewall — The Firewall that constantly defends your system from inbound and outbound internet attacks with a highly effective packet filtering firewall.

•Defense+ — A rules based intrusion prevention system that protects your critical operating system files from malicious processes, internal attacks and blocks unknown malware before it ever gets a chance to install. Defense+ now features automated sandboxing of unknown applications. The sandbox ensures untrusted (but harmless) applications are allowed freedom to operate whilst untrusted (and genuinely malicious) applications are prevented from accessing or infecting your computer.

•Live PC Support – Tier 1 (Pro version only) — a 24 x 7 support in which Comodo experts remotely access your computer when you need it, for:

•Virus Diagnosis/ Removal;

•PC Tune-up;

•Internet Login Protection;

•Email Account Setup;

•Software Installation;

•Printer Setup/ Troubleshooting;

•Optimizing your computer’s power settings;

•Computer Troubleshooting.

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•Live PC Support — Tier 1 + Tier 2 (Pro and Complete versions only) — a 24 x 7 online support service in which Comodo experts remotely access your computer when you need it, for:

Virus Diagnosis/ Removal PC Tune-up;

Internet Login Protection; Email Account Setup; Software Installation;

Printer Setup/ Troubleshooting;

Optimizing your computer’s power settings; Computer Troubleshooting.

•Secure Wireless Internet Connectivity (Plus, Pro and Complete versions only) — TrustConnect makes surfing the web safe from any public Wi-Fi location (10 GB per month)

•Comodo Guarantee (Pro and Complete versions only) — If your computer becomes damaged as a result of malware and Comodo support services cannot return it to a working condition then we’ll pay the costs of getting it repaired. See terms and conditions for full details. Available to USA residents only.

•Online BackUp (Complete version only) — Back-up your important data to Comodo’s highly secure servers. Data is encrypted and can accessed only by the user from any Internet connected computer in the world (2 GB storage space).

Comodo Internet Security can be used ‘out of the box’ — so even the most inexperienced users need not have to deal with complex configuration issues after installation.

Comodo Internet Security alerts you whenever potential malware attempts to attack or gain access to your system. The alerts are displayed as pop-ups at the right hand corner of your screen and allow you to allow or block the unrecognized activities, processes and connection attempts of running applications (CIS now even protects against ‘drive-by-download’ buffer overflow attacks.) Apart from expert advice in the form of ‘Security Considerations’, each alert now also features the innovative ThreatCast feature to help users arrive at an informed decision on how to react to the alert. The ThreatCast system allows users to share their responses among the community of millions of CIS users worldwide. Whenever an alert appears, it contains a report of how other users have responded to the same alert. The report provides an additional guidance to even inexperienced users on making a decision to respond to the alert.

Guide Structure

This introduction is intended to provide an overview of the basics of Comodo Internet Security and should be of interest to all users.

•Introduction

•Special Features

•System Requirements

•Installing Comodo Internet Security

•Starting Comodo Internet Security

•General Navigation

•Understanding Alerts

The next four sections of the guide cover every aspect of the configuration of Comodo Internet Security. The final

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two sections contain configuration and technical help for the Live PC Support and TrustConnect.

•Antivirus Task Center

•Run a Scan

•Update a Virus Database

•Quaratined Items

•Viewing Antivirus Events

•Submit Files to Comodo for Analysis

•Scheduled Scans

•Scan Profiles

•Scanner Settings

•Firewall Task Center

•Overview of Task Interface

Common Tasks

•View Firewall Events

•Define a New Trusted Application

•Define a New Blocked Application

•Stealth Ports Wizard

•View Active Connections

•My Blocked Network Zones

Advanced

•Network Security Policy

•Predefined Firewall Policies

•Firewall Behavior Settings

•Defense+ Task Center

•Overview of Task Interface

Common Tasks

•View Defense+ Events

•My Protected Files

•My Blocked Files

•My Pending Files

•My Own Safe Files

•View Active Process List

•My Trusted Software Vendors

•My Protected Registry Keys

•My Protected COM Interfaces

The Sandbox

•Sandbox Overview

•Add a Program to the Sandbox

•Sandbox Settings

•Run a Program in the Sandbox

Advanced

•Computer Security Policy

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•Predefined Security Policies

•Image Execution Control Settings

•Defense+ Settings

•More… Options

•Overview of More Options Interface

•Settings

•Manage My Configurations

•Diagnostics

•Check For Updates

•Browse Support Forums

•Help

•About

•Live PC Support

•Live PC Support

•TrustConnect

•TrustConnect Overview

•Windows Configuration

•Mac OS X Configuration

•Linux / OpenVPN Configuration

•Apple iPhone / iPod Touch / iPad Configuration

•TrustConnect FAQ

•Comodo HopSurf

•Overview of Comodo HopSurf

•Accessing HopSurf Home Page

•Signing-up to HopSurf

•Make Quick Internet Searches

•Run an Online Antivirus Scan

•Uninstalling Hopsurf

•Appendix 1 Comodo Secure DNS Service

•Comodo Secure DNS Overview

•Windows XP Manually Enabling or Disabling Comodo Secure DNS Service

•Windows Vista Manually Enabling or Disabling Comodo Secure DNS Service

1.1Special Features

Defense+ Host Intrusion Prevention System

•Virtually Bulletproof protection against root-kits, inter-process memory injections, key-loggers and more;

•Authenticates the integrity of every program before allowing it to load into your computer’s memory;

•Alerts you every time an unknown or untrusted applications attempts to run or install;

•Blocks Viruses, Trojans and Spy-ware before they can ever get onto your system;

•Prevents unauthorized modification of critical operating system files and registry entries;

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•Includes new Sandbox feature to completely isolate untrusted files from the rest of your computer

Advanced Network Firewall Engine

The Firewall component of Comodo Internet Security offers the highest levels of perimeter security against inbound and outbound threats — meaning you get the strongest possible protection against hackers, malware and identity thieves. Now we’ve improved it again by adding new features like,

•Stealth Mode to make your PC completely invisible to opportunistic port scans;

•Wizard based auto-detection of trusted zones;

•Predefined Firewall policies allow you to quickly implement security rules;

•Diagnostics to analyze your system for potential conflicts with the firewall and much more.

Comprehensive Antivirus Protection

•Detects and eliminates viruses from desktops, laptops and network workstations;

•Employs heuristic techniques to identify previously unknown viruses and Trojans;

•Constantly protects with real-time, On-Access scanning;

•Highly configurable On-Demand scanner allows you to run instant checks on any file, folder or drive;

•Seamless integration into the Windows operating system allows scanning specific objects ‘on the fly’;

•Daily, automatic updates of virus definitions;

•Isolates suspicious files in quarantine preventing further infection;

•Built in scheduler allows you to run scans at a time that suits you;

•Simple to use — install it and forget it — Comodo AV protects you in the background.

Intuitive Graphical User Interface

•Summary screen gives an at-a-glance snapshot of your security settings;

•Easy and quick navigation between each module of the firewall;

•Simple point and click configuration — no steep learning curves;

•New completely redesigned security rules interface — you can quickly set granular access rights and privileges on a global or per application. The firewall also contains preset policies and wizards that help simplify the rule setting process.

Live PC Support (Plus, Pro and Complete versions only)

Comodo Internet Security Plus, Pro and Complete customers receive LivePCSupport — the easiest and most comprehensive way of getting your computer problems fixed. The support services are delivered by a Comodo security expert accessing your computer through a remote desktop. The services include:

•Virus Diagnosis/ Removal

•PC Tune-up

•Internet Login Protection

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•Email Account Setup

•Software Installation

•Printer Setup/ Troubleshooting

•Green PC

•Computer Troubleshooting

Please visit http://livepcsupport.com for full product details. Please visit http://personalfirewall.comodo.com to sign up for a Plus or Pro package.

Comodo TrustConnect (Plus, Pro and Complete versions only)

Included with a Plus, Pro or Complete subscription, Comodo TrustConnect is a fast, secure internet proxy service that makes surfing the web safe —

•At Coffee shops, Hotels and Airports;

•At any other public Wi-Fi location;

•At your home location;

•For Enterprises with remote workers and road-warriors that need secure access to internal networks

Comodo Internet Security — Extended Features

Highly Configurable Security Rules Interface

Comodo Internet Security offers more control over security settings than ever before. Users can quickly set granular Internet access rights and privileges on a global or per application basis using the flexible and easy to understand GUI. This version also sees the introduction of preset security policies which allow you to deploy a sophisticated hierarchy of firewall rules with a couple of mouse clicks.

Application Behavior Analysis

Comodo Internet Security features an advanced protocol driver level protection — essential for the defense of your PC against Trojans that run their own protocol drivers.

Event logging

Comodo Internet Security features a vastly improved log management module — allowing users to export records of Antivirus, Firewall and Defense+ activities according to several user-defined filters. Beginners and advanced users alike are greatly benefited from this essential troubleshooting feature.

Threatcast Functionality

Comodo Internet Security provides a report on how the others among millions if its users have reacted to each of its pop-up alerts generated during different circumstances. This provides guidance to make a decision on allowing or blocking an activity that has generated the alert. Comodo Internet Security has a savvy and technically knowledgeable user base. Therefore, the responses of our intelligent user base are help to guide the novice users who do not know how to react. Once signed up, your responses are also uploaded to the servers to guide others.

Memory Firewall Integration

Comodo Internet Security includes the buffer-overflow protection of Comodo Memory Firewall. On the attempt of a buffer overflow attack, CIS raises a pop-up alert. This provides protection against data theft, computer crashes and

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system damage, which are possible consequences of a buffer overflow attack.

‘Training Mode’ and ‘Clean PC’ Mode

These modes enable the firewall and host intrusion prevention systems to automatically create ‘allow’ rules for new components of applications you have decided to trust, so you won’t receive pointless alerts for those programs you trust. The firewall learns how they work and only warn you when it detects truly suspicious behavior.

Application Recognition Database (Extensive and proprietary application safe list)

The Firewall includes an extensive white-list of safe executables called the ‘Comodo Safe-List Database’. This database checks the integrity of every executable and the Firewall alerts you of potentially damaging applications before they are installed. This level of protection is new because traditionally firewalls only detect harmful applications from a blacklist of known malware — often-missing new forms of malware as might be launched in day zero attacks.

The Firewall is continually updated and currently over 1,000,000 applications are in Comodo Safe list, representing virtually one of the largest safe lists within the security industry.

Self Protection against Critical Process Termination

Viruses and Trojans often try to disable your computer’s security applications so that they can operate without detection. CIS protects its own registry entries, system files and processes so malware can never shut it down or sabotage the installation.

Sandboxing as a security feature

Comodo Internet Security’s new sandbox is an isolated operating environment for unknown and untrusted applications. Running an application in the sandbox means that it cannot make permanent changes to other processes, programs or data on your ‘real’ system. Comodo have integrated sandboxing technology directly into the security architecture of CIS to complement and strengthen the Firewall, Defense+ and Antivirus modules.

Submit Suspicious Files to Comodo

Are you the first victim of a brand new type of spyware? Users can help combat zero-hour threats by using the built in submit feature to send files to Comodo for analysis. Comodo then analyzes the files for any potential threats and update our database for all users.

1.2 System Requirements

To ensure optimal performance of Comodo Internet Security, please ensure that your PC complies with the minimum system requirements as stated below:

•Windows 7 (Both 32-bit and 64-bit versions), Windows Vista (Both 32-bit and 64-bit versions) or Windows XP (Both 32-bit and 64-bit versions)

•Internet Explorer Version 5.1 or above

•128 MB available RAM

•210 MB hard disk space for both 32-bit and 64-bit versions

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1.3 Installation

Before you install Comodo Internet Security, read the installation instructions carefully and also review the system requirements. Additional services and features such as activation of your LivePCSupport account and/or Comodo Guarantee are carried out after the base installation has been completed.

Please note — the CIS software itself is identical for all customers regardless of the package type. All versions (including free) include all security features, technologies and updates. The difference between the package types lies in the availability of additional services such as LivePCSupport, TrustConnect, Online Storage and the Comodo Guarantee. Activation of additional services is carried out after the base installation has been completed.

1.3.1 Installation Process

To install, download the Comodo Internet Security setup files to your local hard drive. (setup.exe can be downloaded from http://www.personalfirewall.comodo.com)

Next, double click on the setup file to start the installation wizard and follow the process as shown below.

STEP 1: Select your installation language

Firstly, choose the installation language.

The language you choose here will determine the language you see during the rest of the installation process and in all areas of the CIS 4 interface. Use the drop down to make your selection.

STEP 2: License Agreement

To continue with the installation, you must read then accept the End User License Agreement (EULA).

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Click ‘I Accept’ to agree to the terms and continue.

STEP 3: Product Registration

Next, the wizard will activate your free lifetime license. If you wish to sign up for news about Comodo products, updates and offers then enter your email address in the space provided. This is optional. Click ‘Next’.

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STEP 4: Select which components you wish to install

The next step is to choose which elements you would like to download and install. Details on each product can be viewed in the right hand pane.

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In order to obtain maximum protection, Comodo recommends that you uninstall any third party personal Firewall and Antivirus in your system and select both the Comodo Antivirus and Comodo Firewall options (installation of both is mandatory for Plus, Pro and Complete customers). CIS Plus, Pro and Complete customers will also need to install Comodo TrustConnect to take advantage of the service (this is optional for users of the free product). Comodo HopSurf and Comodo Time Machine are optional installations for all users.

•Install COMODO Firewall — Selecting this option installs Comodo Firewall and Defense+ components. Deselect this option, if you already have third party Firewall protection activated in your computer system. Installing Comodo Firewall is a mandatory requirement if you are a Plus, Pro or Complete customer. If you choose to install the firewall BUT NOT the antivirus then you will be asked to configure the firewall security settings in Step 5

•Install COMODO Antivirus — Selecting this option installs Comodo Antivirus and Defense+ components. De-select this option, if you already have a third party virus protection activated in your computer system. Installing Comodo Antivirus is a mandatory requirement if you are a Plus, Pro or Complete customer.

•Install COMODO HopSurf — Selecting this option installs the Comodo HopSurf browser toolbar to provide fingertip access to the world’s most exciting social network. This is optional for all users.

•Install COMODO TrustConnect — Selecting this option installs the client for Comodo’s secure proxying service — ensuring all wireless connections from public hotspots are encrypted and secure. This is optional for free users and necessary for Pro, Plus and Complete users that wish to use the service.

The lower part of the dialog indicates the location on your hard drive that the files will be download to; the current size of the download based on the choices you have made and the amount of space you have available on the drive to which you have decided to download. The installation process will vary slightly depending on the choices you make here. Once you have made your choices, select ‘Next to begin downloading the required components:

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Once downloaded, the installation process will automatically begin and you will be asked to choose which folder to install to. If you do not wish installation to begin immediately after downloading is complete, then check the box ‘Do not install the packages after downloading.’

The default installation folder is C:Program FilesCOMODOCOMODO Internet Security.

If you do not wish to install Comodo Internet Security in the default location, click Change and select a different folder for installation. Click ‘Next’ to install to the desired folder.

Step 5: Firewall Configuration

If you chose not to install the antivirus component then you are provided with the opportunity to set the security level of the Firewall. This option should only be chosen when you have a third party Antivirus protection activated in your system. If this step does not apply to you then click here to skip to step 6.

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The options available are;

Firewall only — This option is only recommended for experienced firewall users that have alternative Host Intrusion Prevention software installed on their systems. Selecting this option will install ONLY the packet filtering network firewall and not Defense+ (Defense+ is essential for blocking malicious software like worms and Trojans from making outgoing connection attempts). This isn’t to say this option is an unwise choice (the network firewall is one of the strongest available — offering highly effective and configurable inbound and outbound protection) but it is important to realize that, on it’s own, it does not offer the host intrusion protection as afforded by Defense+.

Firewall with Optimum Proactive Defense — Selecting this option will install the packet filtering Comodo Firewall with Defense+. Defense+ is installed with optimum protection settings. This also sets the default configuration for security settings to optimum level. Click here for more details on default protection level.

Firewall with Maximum Proactive Defense — This is the most complete option and offers the greatest level of security. Selecting this will install Comodo Firewall with Defense+. Defense+ settings are set to the highest protection levels. This also sets the default configuration for security settings to maximum level. Click here for more details on default protection level.

Select the option of your choice and click Next. The installation moves to Step 6.

STEP 6: Configure Comodo Threatcast

The Threatcast feature in Comodo Internet Security allows you to share your responses to CIS alerts — the decisions made on whether allowing or blocking requests or activities, among the community of millions of CIS users worldwide. The responses of every Threatcast user to this specific alert are collated — enabling you to see how others have reacted as a percentage bar chart in the alert pop-up itself. This will provide an additional guidance to you to make a decision on responding to the alert. Comodo Internet Security has an experienced and technically knowledgeable user base and the responses of our intelligent user base can help guide novice users

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who may be unsure of how to react.

To join the Threatcast Community, select I would like to join Threatcast community and click Next. Otherwise, select I do NOT want to join the Threatcast community and click Next.

You can change this setting even at a later time by accessing Miscellaneous > Settings > Threatcast

STEP 7: Configuring your DNS Settings

Comodo Secure DNS service replaces your existing Recursive DNS Servers and resolves all your DNS requests exclusively through Comodo’s proprietary Directory Services Platform. Comodo’s worldwide network of redundant DNS servers provide fast and secure Internet browsing experience without any hardware or software installation. In this step of installation of Comodo Internet Security, the DNS settings of your computer can be changed automatically to direct to our DNS servers. You can disable the service at anytime and revert to your previous settings.

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To enable the Comodo Secure DNS Service, select I Would like to use Comodo Secure DNS Servers and click

Next.

For more details on Comodo Secure DNS Service and to know how to enable or disable the service, refer to Appendix 1 Comodo Secure DNS Service.

Step 8: Configuring your browser

The next step allows you to configure your browser settings, to have www.hopsurf.com as the homepage for your default browser and Ask.com as your default search provider.

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Step 9: Installation and restarting your computer

After completing the configuration options to your satisfaction the setup wizard will ask for confirmation before commencing the installation procedure.

Click the ‘Back’ button to review and/or modify any of settings you have previously specified. To confirm your choices and begin the installation of Comodo Internet Security, click ‘Install’.

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After installation is complete, you must restart your computer for CIS to become active.

Please save any unsaved data and click ‘Yes‘ to restart the system. If you want to restart the system at a later time, click ‘No’.

Note: The installation will take effect only on the next restart of the computer.

Step 10: After restarting Your System

After restarting, if your computer is connected to a home or work network, then you are prompted to configure it at the ‘New Private Network Detected!’ dialog:

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Step 1: Even home users with a single computer have to configure a home network in order to connect to Internet. (this is usually displayed in the Step 1 text field as you network card). Most users should accept this name.

Step 2: If you wish your computer to accept connections from other PC’s in this network or for printer sharing, then also check this option (e.g. a work or home network). This then becomes a trusted network. Users that only have a single home computer connecting to the Internet should avoid this setting.

Select ‘Do not automatically detect new networks’ If you are an experienced user that wishes to manually set-up their own trusted networks (this can be done in ‘My Network Zones‘ and through the ‘Stealth Ports Wizard‘)

You must click ‘OK’ to confirm your choice. If you click on ‘Close’ button, all the network connections are blocked.

The main interface screen of Comodo Internet Security.

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Next

CIS Plus and CIS Pro customers should activate their additional services from the summary page of the CIS interface. Click Here for more details.

1.3.2 Upgrading to CIS Plus or Pro

Comodo Internet Security Plus and Pro packages contain additional services which need to be activated after installation has been completed. Your current activation status can be viewed in the ‘Subscription Information’ box on the CIS ‘Summary’ screen:

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Activating your subscription will enable LivePCSupport, TrustConnect and Online Storage. Pro customers will subsequently need to activate their guarantee.

Comodo Internet Security Plus includes:

•LivePCSupport — Tier 1 (Virus Diagnosis and Removal Service. Includes scanning and removal of virus and spyware from your computer for an unlimited number of incidents. LivePCSupport is carried out by Comodo security experts through remote desktop connection. For more details refer to Live PC support)

•TrustConnect — (Encrypted Internet Proxy Service. Trustconnect makes surfing the web safe from any public Wi-Fi location)

Comodo Internet Security Pro includes all of the above plus the following:

•LivePCSupport — Tier 2 (General PC Troubleshooting, PC Tune Up and Optimization, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup/Troubleshooting)

•Comodo Guarantee — (If your computer becomes damaged as a result of malware and Comodo support services cannot return it to a working condition then we’ll pay the costs of getting it repaired. The guarantee can only be activated if your computer meets certain prerequisites that qualify it as an eligible computer. This means that it is currently free of malware, that certain Comodo applications are installed and that certain CIS settings are enabled. These prerequisites are tested for and enabled by a wizard during the guarantee activation process. See ‘Activating the Guarantee‘ for more details)

Activating Your Plus or Pro Subscription

Step 1: To activate your subscription, click the ‘Not Active’ link next to ‘Subscription Status’ in the ‘Subscription Information’ box:

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Step 2: The next stage is to select whether you wish to activate an account or sign up for an account:

•I have a valid license Key and I would like to use it. Select this option if you have already signed up for either a Plus or Pro package. After signing up, you will have received a license key via email. Please have this key ready as you will need it next to validate your subscription.

•I do not have a license key or my license key is expired. Select this option If you have not yet subscribed and wish to do so. See ‘Signing up for CIS Plus or CIS Pro‘ for more details.

Step 3: Enter your CIS Plus or CIS Pro license key:

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•Copy and paste your license key into the fields provided. Your license key is located in the confirmation email that you received after signing up for a CIS Plus or CIS Pro account.

•After entering a valid subscription code you will see the message ‘The license key is valid’ and a green check mark to the right of the license key fields (shown above). If your key is not accepted then please double check that you copied and pasted the entire key correctly. If you are a valid license holder and your key is still not accepted then email support@comodo.com. Please include your CIS serial number as this will be required in order to identify your account.

•Click ‘Next’ to continue the activation process. The wizard will now contact Comodo servers to validate your key. Note — you must be connected to the Internet.

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Step 4: Finalizing and confirming license activation

After your license key has been validated, you will see a final confirmation screen that summarizes your license entitlements:

•Click ‘Finish’ to complete the activation wizard and return to the main CIS interface.

Successfully activating your license will change the information displayed in the ‘Subscription Status’ box:

•Subscription Status will now indicate how many days remain on your license.

•The ‘Live Support’ button will turn green and become active. Click this button at any time to initiate a support session with a LivePCSupport expert. More details about LivePCSupport and using the chat window can be found here.

•CIS Pro customers can now activate the guarantee by clicking ‘Get Coverage’. See ‘Activating the Guarantee‘ if you would like help with this.

Signing Up for CIS Plus or CIS Pro

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•If you have already downloaded and installed the free version of CIS and wish to upgrade to CIS Plus or CIS Pro then:

•On the summary screen of the CIS interface, click the ‘Not Active’ link in the ‘Subscription Infomation’ box:

•Select ‘I do not have a license key or my license key is expired’ on the first screen of the activation wizard and click ‘Next’:

•Clicking ‘Next’ will open your web browser at an online form where you can sign up for either a CIS Plus or Pro account. The online form will also ask you to create a username and password for a Comodo account (neccesary for billing, account management and for using Comodo products such as TrustConnect and Comodo BackUp)

•After you have signed up for CIS Plus or Pro and created your Comodo account you will receive a license key via email. This key will be used by CIS to activate the additional services that come with a Plus or Pro account.

•Once you have signed up and received your license key you should return to the CIS summary screen and click ‘Not Active’ again. This time, when the activation wizard opens, select ‘I have a valid license

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key and I would like to use it’.

• You should now follow the activation process outlined earlier.

•If you have not yet installed any version of CIS (because, for example, you are reading the pdf version of this guide) then we recommend you directly sign up for CIS Plus or Pro at http://personalfirewall.comodo.com

Activating the Guarantee

The Comodo Guarantee is available to customers of CIS Pro and CIS Complete versions. Before enabling guarantee coverage, customers should first have activated their subscription. Full details on activating a subscription for CIS Pro can be found in Activating Your Pro or Plus Subscription.

For complete details on installation and activation of CIS Complete, refer to the page Comodo Internet Security Complete — Installation and Activation.

•Please note that if you wish to use and activate the Comodo guarantee then you must have installed Comodo Internet Security (both Antivirus and Firewall components) and Comodo LivePCSupport. You must also have run and passed a Comodo Antivirus scan using the latest signature database. The guarantee is only available if you are a resident of the United States.

Limits: The guarantee is limited to the lesser of:

•The actual cost of the computer;

•An aggregate total of $500 for all claims paid under a single license key, and

•The actual cost of a Comodo specified and authorized third party provider to repair the computer to an operating condition (“Guarantee Limit”).

•The guarantee is limited to repairing the computer over the Internet to an operational state and excludes all claims for lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Comodo does not guarantee against the loss of any file or information. The guarantee is void if you breached this agreement, failed to follow the procedures described in this Section 3 of the End User License Agreement (EULA) or failed to pay any fees applicable to your use of the Software.

•Full Terms and Conditions on the Comodo Guarantee Coverage can be read in Section 3 of CIS EULA (Step 2 of the Installation process).

Important Note: Before activating the guarantee, it is essential to run a full computer AV scan with the latest version of the Comodo Virus database in order to ensure that your system is eligible for the Guarantee coverage. Make sure that the virus database of your CIS installation has been updated to the latest one. The update status is indicated next to ‘Last Update’ in the ‘Virus Defence’ box of the CIS main interface and with a green tick mark and the text ‘All Systems are active and running’ in the lower left corner of the main interface. If your virus database is not up-to-date, click the link next to ‘Last Update’ in the ‘Virus Defence’ box to update to the latest version. Then run a full computer scan from the Antivirus Tasks interface of the CIS. For more details on running an Antivirus Scan Click here.

Step 1: To activate your guarantee Coverage, click the Get Coverage link next to ‘Guarantee status’ in the Subscription Information box in the CIS main interface.

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If you have not yet run a full virus scan with the latest signature database (as mentioned above), you will be asked to do so. A full system scan to remove all known viruses is a mandatory requirement if your computer is to be eligible for guarantee coverage. If this step has already been performed (and your system is clean), then the process moves to step 2.

Click ‘Yes’ to run the scan.

•if any threats are discovered by the scanning, it will be indicated in the ‘Scan Completed’ dialog.

•Click the Results button to view the results…

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…and click the Clean button from the Results screen to remove the threats found and make your system eligible for Guarantee Coverage.

•If No threats are found, Click the ‘Close’ button to return to the main CIS interface.

•Click the ‘Get Coverage’ link again to start the Guarantee Activation wizard.

Step 2: The next stage is to run the Guarantee Activation Wizard.

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•Click Next to continue. The wizard will check whether your computer meets the prerequisites for guarantee coverage. The prerequisites are:

•Comodo Internet Security is fully installed (both Firewall and Antivirus)

•Comodo LivePCSupport is installed

•That your computer has undergone and passed a full virus scan using the latest signature database

If any of the items listed above are not detected then the next stage of the wizard will implement them (for example, it will install any missing components and start a full virus scan). If all components are present then the process moves to step 3.

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•Click ‘Next’ to continue. The wizard will start downloading and installing the components automatically.

Step 3: Enter your Account Details.

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•Enter your user and Comodo accounts details in the registration form. Make sure that the details that you enter here are the same as the ones you entered while signing up for your Comodo account. The ‘Login’ and ‘Password’ required here are the same user-name and password you created at the online form when activating your Pro or Complete services. Click ‘Next’ to continue.

Step 4: Finalizing and confirming Guarantee Activation.

After your account details are been validated, you will see a final confirmation screen indicating successful activation of the Guarantee.

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•Click ‘Finish’ to complete the activation wizard and return to the main CIS interface.

Successfully activating your Guarantee will change the information displayed in the ‘Subscription Status’ box:

The ‘Guarantee Status’ will now show a status of ‘Activated’.

1.3.3 CIS Complete – Installation and Activation

Comodo Internet Security Complete is distributed on DVD and includes the following services:

•LivePCSupport — Tier 1 (Virus Diagnosis and Removal Service. Includes scanning and removal of virus and spyware from your computer for an unlimited number of incidents. LivePCSupport is carried out by Comodo security experts through remote desktop connection. For more details refer to Live PC support).

•LivePCSupport — Tier 2 (General PC Troubleshooting, PC Tune Up and Optimization, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup/Troubleshooting)

•TrustConnect — (Encrypted Internet Proxy Service. Trustconnect makes surfing the web safe from any public Wi-Fi location)

•2GB Online Storage Space — (Comodo Backup allows users to schedule regular backups to Comodo’s

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highly secure servers. Data is encrypted and can accessed only by the user from any Internet connected computer in the world)

•Comodo Guarantee — (If your computer becomes damaged as a result of malware and Comodo support services cannot return it to a working condition then we’ll pay the costs of getting it repaired. See terms and conditions for full details. The guarantee can only be activated if your computer meets certain preconditions that qualify it as an eligible computer. This means that it is currently free of malware, that certain applications are installed and that certain CIS settings are enabled. These settings are tested for and enabled by a wizard during the guarantee activation process. See ‘Activating the Guarantee‘ for more details). The Comodo guarantee is only available to residents of the USA.

After inserting the DVD, the setup program should automatically start. The following window is displayed.

Install Comodo Internet Security — If you have not yet installed CIS then you should first select ‘Install Comodo Internet Security’.

•Click here for more details on installing Comodo Internet Security

Acivate Your Services — Begins the activation processes for your LivePCSupport account and for your Comodo Guarantee. Please locate your License Key before starting (this is either printed on the DVD itself or printed on an insert included in the box packaging). After entering a valid license key, you will be taken to a Comodo web-form to start the account registration process. Once created, your Comodo account is also to manage your online backup storage space and TrustConnect services.

•Click here for full details on services activation

Install COMODO Backup — Begins the Comodo BackUp installation procedure. Once installed, you will be able to schedule regular backups to local and network drives. You also get 2 GB of secure online backup space (access this by entering your Comodo account username and password in the Comodo BackUp interface).

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•Click here for more details on installing Comodo Backup

•Click here if you wish to download the Comodo BackUp User Guide

Install COMODO TrustConnect — Begins the Comodo TrustConnect setup procedure. TrustConnect usage can be managed by logging into your account at https://accounts.comodo.com.

•Click here to read more about TrustConnect

•Click here for more details on Installing Comodo TrustConnect.

Installing COMODO Internet Security

Click ‘Install COMODO Internet Security’ from the main COMODO Internet Security Installer screen. The set up program starts automatically and the Select the language dialog will be displayed. Comodo Internet Security is available in several languages. Select the preferred language from the drop-down list and click ‘OK’.

To continue with the installation, you must read then accept the End User License Agreement (EULA).

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Click ‘I Accept’ to agree to the terms and continue.

The next step is entering the License key. The License key is printed on the DVD itself or printed on an insert included in the box packaging.

Enter the License key and click ‘Next’. Your License key will be validated.

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After your license key has been validated, you will see a final confirmation screen that summarizes your license entitlements:

Click ‘Next’ to continue. The installation progress will be indicated.

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After installation is complete, you must restart your computer for CIS to become active.

Please save any unsaved data and click ‘Yes‘ to restart the system. If you want to restart the system at a later time, click ‘No’.

Note: The installation will take effect only on the next restart of the computer.

After restarting, if your computer is connected to a home or work network, then you will be prompted to configure it at the New Private Network Detected! dialog:

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Step 1: Even home users with a single computer will have to configure a home network in order to connect to Internet. (this is usually displayed in the Step 1 text field as you network card). Most users should accept this name.

Step 2: If you wish your computer to accept connections from other PC’s in this network or for printer sharing, then also check this option (e.g. a work or home network). This will then become a trusted network. Users that only have a single home computer connecting to the Internet should avoid this setting.

Select Do not automatically detect new networks If you are an experienced user that wishes to manually set-up their own trusted networks (this can be done in ‘My Network Zones‘ and through the ‘Stealth Ports Wizard‘)

You must click OK to confirm your choice. If you click on Close button, all the network connections will be blocked.

Activating Guarantee Coverage: On completion of the Installation you need to activate the Guarantee Coverage. Click here for explanations and guidance on Activating the Guarantee.

Activate Your Services

Click ‘Activate Your Services’ link from the CIS main interface. You will be prompted to enter the your license key in the provided space.

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Enter the license key provided to you with the CIS product.

After the License key is verified, the Comodo Sign-Up Page is displayed. Enter the required field details and click ‘Sign Up’ button after selecting the ‘I accept the Terms and Conditions’ checkbox.

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The Order Confirmation page is displayed. Click the ‘Confirm’ button to activate the service.

Clicking the ‘Confirm’ button displays the invoice generated for you. The invoice displays your details that you entered while registering, the services you have ordered for, links for downloading the software, your license key and other login related details.

Installing COMODO Backup

Click ‘Install COMODO Backup’ from the main COMODO Internet Security Installer screen.

The set up program starts automatically and the Select Setup language dialog is displayed. Comodo BackUp is available in several languages. Select the preferred language from the list available and click ‘OK’.

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Welcome screen of the setup wizard is displayed. Click ‘Next’ to continue.

Complete the initialization phase by reading and accepting the End User License Agreement (EULA). Click ‘I Accept’ to continue installation.

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The next screen allows you to select the folder in your hard drive for installing COMODO BackUp. The default path is C:Program FilesCOMODOCOMODO BackUp.

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This stage also allows you to check available disk space and how much of the disk space is going to be utilized by Comodo BackUp in the different partitions of your hard drive. This is useful to decide on the destination folder where you want to install the application. To check the disk space utilization, click the ‘Disk Usage’ button.

The available disk space and space required for the installation are displayed. Decide on the partition to install the application and click ‘OK’. If you want to install the application in a location other than the default location, click ‘Browse’ to choose a different location. Click ‘Next’ to continue.

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A setup status dialog box is displayed. You can see a progress bar indicating that the files are being installed.

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